The Business of IT PPM - 3 Ways to Drive Impact

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© 2020 KeyedIn Solutions. All Rights Reserved.
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The Business of IT PPM:
3 W a y s Y o u C a n D r i v e I m p a c t
Andy Jordan | August 20th, 2020

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PDU credit
information
will be
provided at the
end
Please enter
questions into
the question
box
This webinar is
being recorded
The slides and
recording will
be available
after the
presentation
One hour webinar
45 minutes of
presentation
15 minutes Q & A
Housekeeping Items

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ANDY JORDAN
TODAY’S PRESENTER
President @ Roffensian Consulting
• Global thought leader on project management related topics
• LinkedIn Learning instructor, author, keynote speaker

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Today’s Agenda
QUESTIONSABOUT KEYEDINTHE BENEFITS
THE ELEMENTSWHY IT PPMTHE PPM CONCEPT

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• Manage discretionary investments
(projects) collectively, not individually
• Portfolio needs to deliver business goals,
individual projects are less important
• Investments must be directed where they can
generate the biggest return
• Much more complete lifecycle than project
management
• Starts with identification of opportunities /
threats
• Ends with validation of outcome delivery
• Ensure strategy is executed effectively
• Optimize business performance
• Adjust and adapt with minimal disruption
whenever needed
The PPM Concept

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• You need to support the business
• Today’s IT departments exist as an extension
of business areas, not as standalone functions
• Technology success is irrelevant unless it
drives business success
• You also need to manage your own portfolio of
investments
• Internal projects, support tasks, operational
improvements, etc.
• And all of those elements have to be managed
as part of a cohesive whole
• One pool of funds
• One set of priorities
• One set of goals and objectives
Why IT PPM?

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Why IT PPM?
ITBusines
Projects
Technology
Projects
Support
Issues
Maintenance
& Upgrades
Compliance
Emerging
Tools
IT work areas cannot be
managed independently
from each other or from
the business
PPM within IT helps
manage investments
collectively

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For IT Leaders…
Understanding how to both support
the business through PPM, and also
better manage technology
investments is the key to delivering
an IT function that enables business
success

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The ElementsIntegrated features that drive performance
The right work at the right
time, consistently
Optimized utilization,
minimal wastage
Prioritization
Resources
Rapid, pain free
adjustments
Oversight and governance
without slowing
performance
Pivots
Control

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• Ensuring the right work gets done in the
right order
• Integrated prioritization across all types and
sources of work
• Decisions based on capability, capacity, and
change readiness as well as business drivers
• Technology driven decisions in the context of
business needs
• IT leaders partner with business leaders to
ensure collaborative process
• Technology determines what’s possible
• Business provides context for prioritized goals
• Self contained technology work is still important
• Supports business operations and performance
• Requires IT to drive prioritization within context
of larger business priorities
Prioritization

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Prioritization
Integrated PPM
Top Down
Strategically Focused
Balances Innovation & Time to Solution
Balances all Sources and Types of Work
Based on Optimizing the Return on Investment

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• It’s more than just utilization
• Must consider current and future needs as well
as lead time to prepare
• Recognizes rapid development of skills in
technology
• Must balance distribution of work across
all technology area
• Effectively one resource pool for projects,
support and operations
• And for business and technology driven
initiatives
• Requires investment in innovation and
development
• Technology is moving rapidly and you need to
be at the forefront to succeed
Resources

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ResourcesMultiple variables, one optimal approach
What work?
Capability
No disruption change
Flexibility
How much work?
Capacity
Future proofing
Development
Fully loaded, but not
overloaded
Utilization

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• Business environments are not stable
• Multiple variables changing al the time
• Technology disruption is a major driver of
change
• Technology work must be capable of pivoting at
short notice and without damaging ROI
• Anticipating change
• Designed for change
• Empowered to change
• And technology leaders must be the drivers of
appropriate change
• Separate opportunities and threats from ‘noise’
• Implementing the right change at the right time
Pivots

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PivotsThe right change, at the right time, in the right way
IT PPM
Changes in
alignment
Changes in
goals
Changes in
needs
Emerging
technology
New ways of
working
New threats and
opportunities
Only when IT is fully engaged can the factors driving
change be fully balanced
Technology represents a major influencer on PPM
IT must demonstrate expertise over all technology elements
But must act within the context of business performance
When IT leadership and business leadership collaborate to
drive adjustments to the portfolio, performance is optimized

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• Decision making has to be effective and
timely
• The right information in the right context
• Visibility for all users in a way that’s relevant for
them
• Information that supports and enhances
decision making
• Visibility into current state has to be total and
meaningful
• Integrated information on all technology work
• Alignment between business and technology
investments
• Tools must be powerful, but non intrusive
• Automation driven
• People focused
• Results oriented
Control

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ControlEffective management driven by contextualized insight
Information
Context
Automation
Decisiveness
Accuracy
Manual updates
Interpretation
Guessing
Wastage
Mistakes
More
Less

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• Improved understanding of the business
• Knowing why work is being done, not just what
the work is
• Fewer barriers to enterprise performance
• Smarter decision making internally to IT
• Work only gets done when it drives value
• People spend more time working on things that
make a difference
• Easier planning for IT evolution
• Better understanding of resource needs
(numbers and skills)
• Better understanding of opportunities for
emerging technologies
• Greater vision into future role of technology in
all business areas
The Benefits – For IT

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• Stronger partnerships with IT
• Fewer barriers to performance
• Less likelihood of ‘rogue’ technologies
• Greater insight into technology driven
disruption
• Better springboard for future growth
• Enterprise agility
• Digital transformation
• Emerging work methods
• Greater focus on technology driven value
• Work happens when it drives results
• Low value work is reduced or eliminated
The Benefits – For
The Business

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CEO - LAURI KLAUS
• Founded in 2011
• HQ is in Minneapolis, MN; offices in Manchester, UK, San
Francisco, CA
• Serving 500+ global customers; 1 million users; NPS score: 9/10
• 2019 Gartner Peer Awards Winner
Speed of Reporting
IMPROVEMENT
50%
Forecast Accuracy
INCREASE
60%
Project Management Cost
SAVINGS
50%

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The Elements of PPM – A Look Inside KeyedIn
Intake scoring and prioritization for confident planning
Plan, manage, and measure resources with ease
Model scenarios and make adjustments based on accurate information
Oversight and governance without slowing performance
Prioritization
Resources Control
Pivots

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Upcoming Virtual Event
22

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?QUESTIONS?
Contact Andy Jordan
E-mail – andy.jordan@roffensian.com
Twitter - @RoffensianPM
www.roffensian.com
Contact KeyedIn
E-mail – info@keyedin.com
Twitter - @KeyedInProjects
www.keyedin.com

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THANK YOU

The Business of IT PPM - 3 Ways to Drive Impact

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