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CAREER OBJECTIVE
Raise my skills and abilities in business world to develop my career and work enthusiastically with a
team to achieve goals of the organization with highly devotion and professionalism. Also, to succeed in
an environment of growth and excellence job which provides me job Satisfaction and self-
development and help me to achieve personal goals as well as organization goals.
BRIEFSYNOPSIS
Result oriented with over 20 years of qualitative
experience across customer’s services, IT System
administrator, ERP support and fraud risk
management in telecom field.
Expertise in managing customer service operations
with key focus on customers’ satisfaction and assure
customers loyalty by improving services and products.
Support more than 1000 users in ERP by teach them
how to create new internal requisition from beginning
till the end.
Good knowledge with consistent track record of
assuring revenue, profit & business growth objectives
within rapid-change environments.
Successful supported omantel one of the key project
i.e. to implemented POS (Point of sale) system in the
omantel outlets.
Khalil Nasib Farag Al-Alawi
Expertise
Flight Reservation Agent
IT System Administrator
Customer Service
Oracle ERP Support
Telecom Fraud Risk Management
Address: - New Alkhuodh, Way No. 3239
Walayat Alseeb, Muscat Governorate
Contact No. : +968 99338082
E-mail: 4uoman.9111@gmail.com
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EXPERIENCES
From 18th May 2015 to Till Today
Company: Omantel - Revenue Assurance & Fraud Management.
Designation: Assistant Telecom Fraud Analyst.
DUTIES AND RESPONSIBILITIES:
Perform day to day Fraud/Risk Operational Activities like: - Analyzing and Monitoring
the Cases which are generated by the FMS in terms of New Connection and Usage.
From 18th Feb 2012 to 15th May 2015
Company: Omantel - Financial System & Method.
Designation: Assistant System Administrator.
DUTIES AND RESPONSIBILITIES:
Maintain financial systems configurations and setups.
Liaise with IT department as required for the above.
Support 95% of to the POS system inquires & issues with 24 hours as received from
outlets.
Adjustment ON-HAND items variance between physical quantity and POS quantity
within 24/7.
Master I-procurement System.
Support more than 1000 users in ERP by teach them how to create new requisition
from beginning till end.
Support Devices policy communication.
From 17th Sep 2005 till 15th Feb 2012
Company: Omantel - Contact Center.
Designation: Customer Service Representative.
DUTIES AND RESPONSIBILITIES:
Providing Customers With All Necessary Requirements And Support In Order To Get
Total Satisfaction.
Replay The Customers Enquiries About The Latest Produces And Services.
Serve The Customers With Information About Oman Mobile.
Identifying, Solving & Escalating Customers Issue To The Concern Team To Get Solve.
Deliver Full Support With Right Services To The Corporate Customers.
Improve The Services Of Oman Mobile By Filtering The Feedback From The Customers
From 01th Aug 2000 to 11th Sep 2005
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Company: Bahwan Cyber.
Designation: System Administrator & Analyst.
DUTIES AND RESPONSIBILITIES:
Provide technical support for department hardware and software.
Provide technical support for the end users in my department.
Preparing Training Labs with the equipment and network.
Following Up Networking Work Flow & Prevented From Any Possible Failure.
Maintaining & Rectify Computers issues that Affected by Misuse from Users or Viruses.
From 24th Sep 1995 to 01th Jun 2000
Company: Bahwan Travel Agencies.
Designation: Flight Reservation Agent.
DUTIES AND RESPONSIBILITIES:
Issued Traveling Tickets.
Typing Correspondent (Arabic / English )
Make Hotel Booking For Tourism.
Work As Tourist Guide For The Tourism.
Response The Customers’ Telephone Call Regarding The Flights Time Table And
Tickets Fares And Other Relate Travels.
Participate In The Meetings Preparation Especially About The Company Affairs.
Attend Many Seminars Relate Travel Agencies And Last One Was In UK.
ACHIEVEMENT:
Project Name Tools Objective Of Project Responsibilities
Ministry Of Justice Ms Office Package Build Structure
& Work Plan For It
Department
Design Layout
Structure
& Documentation
Ministry Of Civil Services
( CSPFA)
Ms Office Package Build System For
Pension Found
Translate &
Documentation.
Gulf Air Help Disk
Support
Windows 2003
Server
Manage & Support Gulf
Air Systems
Monitoring Server
Gulf Air Contact Center Internet Server, Seta
Server, Unix Server
Keep The Service
Level Of Work In High
- Providing Technical
Support To All users.
- Installing,
Configuring And
Troubleshooting
Microsoft Windows
(98/2000/Xp/2003
4. 4 | P a g e
) Systems
- Monitoring Serves &
Send, Received Call
Movements
Installing
Configuring
Omantel Outbound
Campaign Management
(PDS) System Obtain Customers
Experience About
Omantel Services &
Products
- Make Every
Customers
Interaction A
Personalized And
Fair Experience
- Knowing Our
Customers And
Possible Reason Of
Their Contact
- Identify Customer
Satisfaction Levels
From Each
Interaction Channels
- Meet And Exceed
Customer
Expectation
Through Friendly
Way With
Innovative And
Simple Interaction.
- Build Relationships
To Acquire
Customers, Meet
And Exceed Their
Expectation, And
Increase Loyalty.
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EDUCATIONALQUALIFICATIONS
Candidate for MBA – General Management, Majan College (Oman) expected 2018.
Bachelor of Science in Information Systems, Gulf College (Oman).
OTHER SKILLS
Creativity and Critical Thinking.
Working Under Pressure.
Problem Solving and Decision Making.
Dynamic, Active & Logical think step by step.
Ability to develop and lead a team.
Cheerful, Confident & Polite always remember my manners and tactful.
Knowledge of general and legal office procedures.
Proficient user of MS Office.
Customer Oriented And Service Minded.
Verbal and Written Communication Skills (Arabic and English).
Self-Motivated.
Personal Details
Date of Birth : 29 / Dec /1974 (Kuwait)
Nationality : Omani.
ID No. : 2400959
Gender : Male.
Marital Status : Marred.
Address : Alseeb – New Alkhuodh
Po Box : 396
Post Code : 132 - Alkhoudh
