1. Khurram Nisar
Cell: +971 566956036
Email Address: Khurramnisar77@gmail.com
Visa status: Work Visa
To secure a responsible career opportunity,where I can fully utilize my training,human resource,managementskills,
customer service and sale techniques while making a significant contribution to the success of my employer.
Year 2010 : Bachelor in Commerce (Karachi, Pakistan)
Name of Company: CITI BANK
Designation: Customer Relation Officer
Duration: October 2015 till Present.
Place: Dubai, UAE.
Initiate appointment activities to ensure on time and scheduled response to customers.
Support to open and link new accounts on One Source
Ensure to alert Banker of prospective sales opportunities surface from discussions with
Develop and oversee relationships with clients performing alongside Relationship Manager
to ensure top level service provided to clients.
Perform as key contact point for portfolio of clients dealing with routine matters
throughout range of services and products.
Collect mandatory information to analyze client situation.
Review independently all documents and link entire customer accounts to suitable
2. Name of Company: Dreamcom Computer L.L.C (Etisalat Channel Partner)
Designation: Sales Executive (SME Sale)
Duration: May 2015 till September 2015
Place: Dubai, UAE.
SME Sale about the Smart Phones with package plan (BUP Plan) & Laptop Devices with internet
Managing the sales process for the new prospects, from the initial contact through to closure.
Dealing with customer enquires face to face,over the phone or via email.
Contacting prospective customers and discussing their requirements.
Achieving all revenue targets & objectives in line with the Area Business Plan.
working closely with the marketing team to produce any sales collateral required for the target
Reporting business Trends and area performance to the sales manager.
Planning and organizing the day to ensure all opportunities are maximized.
Name of Company: Ufone Telecommunication Service [Subsidiary to Etisilat]
Designation: Senior Executive – Sales & Service Center
Duration: July 2008 till April 2015 (6 Years).
Place: Karachi, Pakistan.
Handle customer inquiries, complaints, billing questions and payment extension/service requests.Calm
angry customer, locate resources for problem resolution and design best-option solutions.
Meeting daily sales target on prepaid / postpaid connections.
Also Sale Latest & New Brand Cell Phones E.g. Samsung ,LG ,BlackBerry ,Apple (IPhone)
Assisted and encouraged customers in selecting and purchasing required products in a retail
Described product’s features/benefits and demonstrated usage/operation of products
Name of Company: Samsung (Customer Care Center)
Designation: Customer Care Executive
Duration: March 2006 till Feb 2008 (1 Year & 11 Months)
Place: Karachi, Pakistan.
Answered/addressed customers’questions – Provides information concerning specifications, warranties, financing
Available, maintenance of merchandise and delivery options.
Manage upset customers,conflicts and challenging
Deliver outstanding service,exceed expectations and build long-term loyalty
Work in teams and in a self-directed environment
Meet Monthly sales Targets & KPI efficiently.
Effective training & KPI based initiatives resulting in improvement of sales.
Contributed in development of Information Portal for centralized process management for customer operations
resulting in 100% centralized information channel & profile data base for Sales Operations teams.
Designed performance monitoring coaching plans resulting in breakthrough improvements in individual quality
performance of the team.
Agent of the Month Awards (Multiple).
Voted Best CCE on Feedback of departmental teams.
Worked as a Service Center Focal Person – Karachi from Dec 2014 till Feb 2015 on the basis ofinter-departmental
Excellent communication and interpersonal skills.
In-depth knowledge of new and latest technologies of cell phones.
Exceptionally good at demonstration both verbally and written and also great convincing power.
Well organized and remarkable ability of planning and managing.
Experience in preparing product campaigns, attractive presentation and new strategies.
English, Urdu, Hindi, Punjabi
Father’s Name : Nisar Ahmed
Date of Birth : 08th
Place of Birth : Karachi, Pakistan
References : Can be furnished on request
I hereby certified that the above statements are true and correct with all my knowledge and also to
the help of our Lord. After you’ve reviewed my resume, I would welcome an opportunity to discuss
your company’s goals and talk to you about the value that I can bring to your Company. More
Power and Positive energy blessed