1. Khurram Nisar
Address: Deira,Dubai
Cell: +971 566956036
Email Address: Khurramnisar77@gmail.com
Visa status: Work Visa
OBJECTIVE
To secure a responsible career opportunity,where I can fully utilize my training,human resource,managementskills,
customer service and sale techniques while making a significant contribution to the success of my employer.
Academic Qualification
 Year 2010 : Bachelor in Commerce (Karachi, Pakistan)
EXPERIENCE
Name of Company: CITI BANK
Designation: Customer Relation Officer
Duration: October 2015 till Present.
Place: Dubai, UAE.
Responsibilities:
 Initiate appointment activities to ensure on time and scheduled response to customers.
 Support to open and link new accounts on One Source
 Ensure to alert Banker of prospective sales opportunities surface from discussions with
clients
 Develop and oversee relationships with clients performing alongside Relationship Manager
to ensure top level service provided to clients.
 Perform as key contact point for portfolio of clients dealing with routine matters
throughout range of services and products.
 Collect mandatory information to analyze client situation.
 Review independently all documents and link entire customer accounts to suitable
relationship.

2. Name of Company: Dreamcom Computer L.L.C (Etisalat Channel Partner)
Designation: Sales Executive (SME Sale)
Duration: May 2015 till September 2015
Place: Dubai, UAE.
Responsibilities:
 SME Sale about the Smart Phones with package plan (BUP Plan) & Laptop Devices with internet
(BQS Plan)
 Managing the sales process for the new prospects, from the initial contact through to closure.
 Dealing with customer enquires face to face,over the phone or via email.
 Contacting prospective customers and discussing their requirements.
 Achieving all revenue targets & objectives in line with the Area Business Plan.
 working closely with the marketing team to produce any sales collateral required for the target
market
 Reporting business Trends and area performance to the sales manager.
 Planning and organizing the day to ensure all opportunities are maximized.
Name of Company: Ufone Telecommunication Service [Subsidiary to Etisilat]
Designation: Senior Executive – Sales & Service Center
Duration: July 2008 till April 2015 (6 Years).
Place: Karachi, Pakistan.
Responsibilities:
 Handle customer inquiries, complaints, billing questions and payment extension/service requests.Calm
angry customer, locate resources for problem resolution and design best-option solutions.
 Meeting daily sales target on prepaid / postpaid connections.
 Also Sale Latest & New Brand Cell Phones E.g. Samsung ,LG ,BlackBerry ,Apple (IPhone)
 Assisted and encouraged customers in selecting and purchasing required products in a retail
environment.
 Described product’s features/benefits and demonstrated usage/operation of products
Name of Company: Samsung (Customer Care Center)
Designation: Customer Care Executive
Duration: March 2006 till Feb 2008 (1 Year & 11 Months)
Place: Karachi, Pakistan.
Responsibilities:
 Answered/addressed customers’questions – Provides information concerning specifications, warranties, financing
Available, maintenance of merchandise and delivery options.
 Manage upset customers,conflicts and challenging
Situations
 Deliver outstanding service,exceed expectations and build long-term loyalty
 Work in teams and in a self-directed environment
 Meet Monthly sales Targets & KPI efficiently.

3. .
Achievements
 Effective training & KPI based initiatives resulting in improvement of sales.
 Contributed in development of Information Portal for centralized process management for customer operations
resulting in 100% centralized information channel & profile data base for Sales Operations teams.
 Designed performance monitoring coaching plans resulting in breakthrough improvements in individual quality
performance of the team.
 Agent of the Month Awards (Multiple).
 Voted Best CCE on Feedback of departmental teams.
 Worked as a Service Center Focal Person – Karachi from Dec 2014 till Feb 2015 on the basis ofinter-departmental
rotation.
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Technical Qualification
 Excellent communication and interpersonal skills.
 In-depth knowledge of new and latest technologies of cell phones.
 Exceptionally good at demonstration both verbally and written and also great convincing power.
 Well organized and remarkable ability of planning and managing.
 Experience in preparing product campaigns, attractive presentation and new strategies.
LANGUAGES
English, Urdu, Hindi, Punjabi
PERSONAL
Father’s Name : Nisar Ahmed
Date of Birth : 08th
Dec 1985
Place of Birth : Karachi, Pakistan
References : Can be furnished on request
I hereby certified that the above statements are true and correct with all my knowledge and also to
the help of our Lord. After you’ve reviewed my resume, I would welcome an opportunity to discuss
your company’s goals and talk to you about the value that I can bring to your Company. More
Power and Positive energy blessed
Khurram Nisar