2. Thursday 24th March 2016
Engaging Young People
‘Including the Excluded
Kieran Diamond & Agnieszka Tworkowska
3. Horsham & Mid Sussex Clinical Commissioning Group (CCG) and
Commissioning Patient Reference Group(CPRG)
Horsham & Mid Sussex Clinical
Commissioning Group (CCG)
• Working together to deliver the best
possible healthcare
• We are committed to making sure
that local health services meet the
needs of our patients
• We are responsible for ensuring the
services that our patients access are
high quality, safe and affordable
4. Horsham & Mid Sussex Clinical Commissioning Group (CCG) and
Commissioning Patient Reference Group(CPRG)
Commissioning Patient
Reference Group (CPRG)
• The CCG's Commissioning Patient
Reference Group is a forum at which
patient representatives from GP
Practices, Healthwatch, voluntary
networks and other groups meet.
• The CPRG members monitor and provide
feedback on the CCG's engagement
plans and activities to assure the CCG
Governing Body that engagement with
the public is meaningful.
5. Introduction
• One of the great strengths of this country is that we have an NHS that –
at its best – is of the people, by the people and for the people
• Over the next 20 years a demographic shift associated with an ageing
population plus an additional 16,000 houses will change the makeup of
the population and increase it by an estimated 38,000 residents.
• The population change will increase demand on all public services. Over
the same period pressures on local government finances are unlikely to
abate.
• We need to engage with communities and citizens in new ways,
involving them directly in decisions about the future of health and care
services.
• Increase participation and improve health – encourage and support
behaviour change so that people who don’t currently participate do so
and get people who are already active to take part more often.
6. Introduction
• We want to develop a proactive and effective dialogue.
• We will also support other partners to be involved by providing
information and other resources.
• Acting as a conduit to ‘include the excluded’ and promote the
patient voice and embed it across our business, from
commissioning to programme management and policy making.
• We recognise the importance of taking an appropriate and
proportionate approach.
• We also recognise the benefits in fostering good relations.
7. Desired Outcomes
• Involving patients and the public isn’t always easy and can take
time but, done well, has been shown to be highly effective in
developing services.
• Our approach to patient and public participation is constantly
evolving.
• We aim to continuously learn from and share our experience of
participation, to maximise its impact.
• We recognise the need to provide clear and accessible
information to patients and the public in a variety of ways to suit
their different needs.
8. Desired Outcomes
• Where appropriate, people should be asked about how they want
to be involved, for example seeking feedback on participation
plans.
• We all have a role to play in strengthening patient and public
participation in our work.
• We will build on existing resources and good practice.
9. Success
• Working together to ensure that patients and the public have a voice
throughout HMS CCG & CPRG by developing our governance arrangements
to embed participation
• We will offer meaningful roles on relevant working groups to those who are
experts by experience or lay members
• As HMS CCG & CPRG we want to reach out to - and work with - a wide
range of people, reflecting the diversity of our communities, to have
conversations about health, wellbeing, and services.
• We will aim to go to people rather than expecting them to come to us.
• We will strengthen our partnerships (and maximise shared engagement
opportunities where appropriate) with organisations which can bring different
perspectives.
• We want to identify and try different ways of having conversations and
working with patients and the public.
10. Desired Outcomes
• We want to change ‘mind sets’ by developing a more open,
transparent and responsive culture.
• We want people to tell us about both their positive/negative
experience(s).
• We will ‘close the loop’ whenever we seek the views of patients
and the public. We will do this by feeding back the results of any
consultation or engagement.
• We will together celebrate success and learn from experience
(positive and negative) by measuring the effectiveness of our
patient and public participation activity .
11. Get involved by visiting links
below:
www.horshamandmidsussexccg.nhs.uk tab:
get-involved
www.crawleyccg.nhs.uk tab: get-involved
Health Network
www.horshamandmidsussexccg.nhs.uk/get-
involved/join-the-health-network/
www.crawleyccg.nhs.uk/get-involved/join-
the-health-network/
Editor's Notes
CCG & CPRG Slide
Working together to deliver the best possible healthcare for our communities
We are committed to making sure that local health services meet the needs of our patients and local community.
In doing this, we are responsible for ensuring the services that our patients access are high quality, safe and value for money for the taxpayer by making the best use of our resources.
Commissioning Patient Reference Group (CPRG)
The HMS Commissioning Patient Reference Group is a forum at which patient representatives from GP Practices, Healthwatch, voluntary networks and other groups from across Horsham and Mid Sussex meet together monthly to discuss local health services and the CCG’s work.
The CPRG members monitor and provide feedback on the CCG's engagement plans and activities to assure the CCG Governing Body that engagement with the public and patients is taking part and an integral part of our work in commissioning NHS care and services.
The CPRG:
Members play an important role in helping the CCG to ensure it is capturing and making use of the views, insights and experiences of patient population and carers actively promote public awareness of health and social care issues support the CCG at public engagement events or consultations when required.
Actively promote membership of their Patient Reference Group (PRG) and/or Patient Participation Group (PPG)
Introduction slide
One of the great strengths of this country is that we have an NHS that – at its best – is of the people, by the people and for the people…we need to engage with communities and citizens in new ways, involving them directly in decisions about the future of health and care services.
Over the next 20 years a demographic shift associated with an ageing population plus an additional 16,000 houses will change the makeup of the population and increase it by an estimated 38,000 residents.
The population change will increase demand on all public services. Over the same period pressures on local government finances are unlikely to abate.
Increase participation and improve health – encourage and support behaviour change so that people who don’t currently participate do so and get people who are already active to take part more often.
Why & How Slide
We want to develop a proactive and effective dialogue with patients and the public.
We will also support other partners to be involved, as appropriate, for example by providing information and other resources. Acting as a conduit to ‘include the excluded’ and promote the patient voice and embed it across our business, from commissioning (the process of specifying, securing and monitoring services to meet people’s needs) to programme management and policy making.
We recognise the importance of taking an appropriate and proportionate approach and that there may be costs (direct and indirect) in undertaking participation activities. We also recognise the benefits in fostering good relations and maintaining on-going dialogue with patients, the public and other stakeholders.
Decided outcomes:
Outcome Slide
Involving patients and the public isn’t always easy and can take time but, done well, has been shown to be highly effective in developing services that better meet patient needs and lead to better health outcomes.
Our approach to patient and public participation is constantly evolving. We aim to continuously learn from and share our experience of participation, to maximise its impact.
We recognise the need to provide clear and accessible information to patients and the public in a variety of ways to suit their different needs, and to make arrangements as necessary to facilitate their involvement in our work.
Decided outcomes:
Where appropriate, people should be asked about how they want to be involved, for example seeking feedback on participation plans and considering where co-production may be appropriate.
We all have a role to play in strengthening patient and public participation in our work, both individually and collectively.
We will build on existing resources and good practice.
What Success looks like and outcomes - slide
Working together to ensure that patients and the public have a voice throughout HMS CCG & CPRG by developing our governance arrangements to embed participation (including decision making and business planning processes). We will offer meaningful roles on relevant working groups to those who are experts by experience or lay members
As HMS CCG & CPRG we want to reach out to - and work with - a wide range of people, reflecting the diversity of our communities, to have conversations about health, wellbeing, and services.
We will aim to go to people rather than expecting them to come to us. We will strengthen our partnerships (and maximise shared engagement opportunities where appropriate) with organisations which can bring different perspectives.
We want to identify and try different ways of having conversations and working with patients and the public.
Decided outcomes:
We want to change ‘mind sets’ by developing a more open, transparent and responsive culture and more inclusive and participative ways of working by providing appropriate incentives, support, tools and resources (including training).
We want people to tell us about both their positive/negative experience(s).
We will ‘close the loop’ whenever we seek the views of patients and the public. We will do this by feeding back the results of any consultation or engagement exercise to participants and explaining how views have been considered and impacted on our work, and the rationale for decisions taken.
We will together celebrate success and learn from experience (positive and negative) by measuring the effectiveness of our patient and public participation activity (including outcome indicators).
