Surftown is a web hosting company that provides hosting and support solutions for private and business customers. Gidlob provided consultant services to Surftown, including 1st level email and phone support in Danish and English. Gidlob supported customers in areas like web hosting, email, domains, webshops, and billing. The manager recommends Gidlob for their dedication, commitment, and ability to provide extra effort when needed.

1. To Whom it may concern:
Gidlob
June 2009
Copenhagen, 2
nd
June 2009
Surftown delivers professional standardized solutions based on hosting and support for both private and
business customers, aimed at novice and advanced users alike. Surftown has established itself as one of
Europe's fastest growing web hosting companies, and at the moment hosts more than 130,000 websites.
Gidlob has provided Surftown with Consultant Services, which include support and webhosting related
support for SURFTOWN A/S via e-mail, live chat and phone. Gidlob has been working from their home
in
Spain.
Lotte Boldig has worked with us from 14-04-2008 until the 26-08-2009 as a Freelance Supporter.
Kim Boldig has worked with us from 01-01-2008 until the 26-08-2009 as Freelance Supporter.
As Department Manager, I am writing this letter of recommendation.
As part of the Customer Service team, Giblob’s areas of responsibilities have been:
· Providing 1
st
level email and phone support to Danish and English speaking customers
· Provided support with a 24 hour SLA
· Assisting and supporting customer via email within the following areas:
Web hosting
solutions Email
Hosting
Domains
Webshops
Billing and invoice questions
Gidlob has during the time with Surftown, been a great help in situations, where an extra
effort has been required. Gidlob has always demonstrated their dedication to the firm and
has been loyal and committed to fulfilling their responsibilities.

2. I recommend Gidlob to any company seeking these qualifications in a Consultancy firm.
I wish Gidlob all the best in the future positions.
Sincerely,
Lotte Bendstrup
Customer Service Manager
Surftown

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