All Onboard! How to Revamp Your Induction Learning with a Multi-Device Approach
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The first 90 days can make a break a new hire – and when 50% end up leaving their job within this time frame, L&D departments need to shift attention to the onboarding process for a solution. Organisations need to be savvy when it comes to onboarding – and that means looking to technology to exceed new hire expectations, whilst preventing common onboarding challenges. City & Guilds Kineo & Kineo Pacific present: All Onboard! How to Revamp Induction Learning with a Multi-Device Approach. In this presentation attendees will understand: • What makes a great onboarding programme, including how it should look and feel • How a multi-device approach can eliminate those risks • How TUI and Network Rail utilised a multi-device approach to onboarding with real life demos and statistics on user feedback For more information about City & Guilds Kineo, visit www.kineo.com.
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All Onboard! How to Revamp Your Induction Learning with a Multi-Device Approach
- 1. All Onboard! Onboarding: anytime, anywhere, on any device
- 2. 2 AGENDA Who we are Some facts What does a god induction look like? Some case studies A moment of reflection
- 3. Your Presenter Nina is a Solutions Consultant and Account Manager, involved in understanding client requirements and working with CG Kineo production teams to produce creative and effective solutions. Nina started her career as an Education Consultant and has experience as a Trainer, Project Solution Designer and Project Manager, first entering the elearning and blended learning sector as part of large enterprise system implementations. Skills & Expertise • Training design and delivery • Account & stakeholder management • Programme management • New business development
- 4. 4 Who we are? A leading workplace learning company that helps businesses improve their performance through learning and technology. Part of a powerful group with strong heritage and a proud history Over 200 experienced staff, in 8 countries supporting over 200 blue chip clients. Lead with learning & performance We live to serve Innovation & creativity We love to share Experienced & trusted team Looking forward to the future
- 5. 5 What we do 2th Elearning & online learning LMS & Learning Portals Blended Programmes Consultancy & Training Marketing & Awareness Qualifications and Accreditations Services Learning Insights
- 7. What is Onboarding & Induction 1. Setting an expectation and marketing your business 2. Recruiting the right people 3. Re-iterating those messages as part of onboarding 4. Making the person feel • Welcome • Motivated • Excited about their new venture 5. A well structured programme of activities • Elevating the time pressures for managers • Enable independence, capability & confidence • Creating compliance • Creating the best in bred
- 8. CG Kineo Induction/Onboarding experience
- 9. © City & Guilds Kineo. All rights reserved 9 What does good induction look and feel like?
- 10. 6 Steps for great onboarding & induction 1. Do it early and often – campaign for change 2. Get emotional – thrilled you’re here 3. Give it brand and personality – first impression 4. Make it flexible & modular – short resources 5. Make it multi-channel and blended 6. Make it available everywhere – it’s got to be multi-device…
- 11. Multiple audiences & devices, onboarding everywhere: What to do? Make multiple versions for: iPad, iPhone & desktop… then maintain and localise them all?
- 12. A better way: Responsive Elearning Design with Adapt • reach new joiners everywhere • single version, runs on all devices • short resources • flexible design - scrolling • searchable • tracks to LMS • open source – no licence fee
- 13. 13© City & Guilds Kineo. All rights reserved Let’s see it in action
- 14. On-boarding demo Contact details at the end of the presentation to gain access to the demo
- 15. © City & Guilds Kineo. All rights reserved From rail to air and sea…
- 16. Distribution Training Distribution Induction Programme
- 18. Want to Know More about Adapt Learning? Find out more about Kineo’s Adapt Solutions for Multi-Device Learning: http://www.kineo.com/services/elearning/mobile/adapt See How Kineo used Adapt for Scouts, TUI, and more, in our Case Studies: http://www.kineo.com/case-studies/ Visit the Official Adapt Learning Website: https://community.adaptlearning.org/
- 19. To see a version of course demo’s or talk further please do not hesitate to make contact on the below details. www.cgkineo.com Elearning Company of the Year Nina-Marie Brebner Solutions Consultant Mobile: 07920480081 Email: nina.brebner@cgkineo.com
- 20. More Questions? Please Keep in Touch: Elearning Company of the Year • • • • • •
Editor's Notes
- New National CentreLarge recruitment driveWho owns induction?We surveyed 824 new starters to Network Rail of which:66% said their overall recruitment experience was excellent/good71.5% said the same about their induction processChoosing the right solution:A national organisationA diverse workforceConsistent messageEngagingReach people before there first dayChallengesWe are proud of our heritage and it was important that we selected the key moments from our heritageProviding the right information for such a diverse audienceWhere are we now?Recent survey of 50 new starters told us that:95% said that they would have liked to have had the On-Boarding module before they joined100% would recommend this module to any one new to the railway industry
- Following a review of the retail training structure last year, the proposed direction was to align training to the business focus and retail strategy, to create innovative and online blended training methods and to create a learning culture within distribution.My objective was to create a center of excellence for training that is modern and engaging. This would provide staff with unrivalled product knowledge and enable them to deliver a personalised service to improve conversion, reduce net cost of distribution and be a credible retailer.So as a result we have launched Addicted to Learning and more importantly, Addicted to Learning Online, our new and exciting online learning platform. Mobile enabled so our staff can learn anywhere and at anytime. The online learning strategy was a crucial part of that vision. Specifically they challenged us to create an inspiring online induction for advisors in retail and contact centres that:Provides consistent, quality trainingEngages staff and leaves them wanting moreGives advisers ‘bags of confidence’ so they can talk to customers with passion and expertise, becoming better than GoogleAllows learners to access the learning from their PC, tablet or smartphoneHas industry-leading quality and visual appeal