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Resume_Antonio Karen

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Resume_Antonio Karen

  1. 1. KAREN JOY V. ANTONIO #43-A San Luis St., Purok 5, Barangay Landayan, San Pedro, Laguna 4023, Philippines 639213805056 | 6328082411 ; karenjoyantonio@gmail.com CURRICULUM VITAE PERSONAL INFORMATION Date of Birth March 24, 1983 Place of Birth Lipa City, Batangas Citizenship Filipino Sex Female EMPLOYMENT HISTORY Work History CONVERGYS ALABANG Customer Service Representative (Phone Support) (US Satellite Provider; Sales / Billing / Technical) June 2005 – August 2006 TELETECH LIPA Product Trainer (UK Broadband / Technical; US Behavioral Health Company / Medical) August 2006 – January 2008 Senior Trainer (UK Broadband: Technical) January 2008 – July 2008 Operations Supervisor (US Desktop Computer; Technical) July 2008 – October 2009 SUTHERLAND GLOBAL SERVICES TSR (Phone Support) (US Financial and Accounting Software) October 2010 – July 2011 Sutherland Global Services Training Apprentice (US Financial and Accounting Software) July 2011 – February 2013 Senior Specialist – CLS (Product Specific Trainer) (US Financial and Accounting Software) February 2013 – September 2013
  2. 2. TRIANGL (Homebased job) Live Chat Support December 2013 Orders Specialist (E-mail Support) December – January 2014 Returns Specialist (E-mail Support) January – April 2014 Returns Senior Agent (E-mail Support) April – July 2014 Returns Manager (E-mail Support) July 2014 – January 2015 MY SHOPPING AUSTRALIA (Homebased job) Customer Registration and Rewards members assistant (E-mail Support) September 2014 – present CROWNED HEAD PROPERTIES (Homebased job) Project Manager/Admin/Virtual Assistant/Telemarketer January 2015 – present Research and Training Cisco Meeting Place Advanced Web Conferencing Feedback 101 Goal Setting and Action Planning 101 HP: Home Networking HP6J: HP Systems Overview HP6J: Warranties and Support Assessment HP6J: Windows XP and Vista Assessment HP6J: Wired and Wireless Networking Assessment ILT Course & Class Management Root Cause Analysis 101 STEP Six Sigma White Belt Strategy for Global Performance Management for Team Leads EDUCATION Elementary St. Joseph School Class Valedictorian 1996 Lipa City, Batangas 1990-1996 High School Lipa City Science High School 5th Rank Lipa City, Batangas 1996 – 2000
  3. 3. College University of the Philippines B.S. Computer Science (Undergraduate) Diliman, Quezon City 2000 – 2001 Lipa City Colleges Bachelor in Secondary Education; Major in English (Undergraduate) Lipa City, Batangas 2002 -2005 PROFESSIONAL QUALIFICATIONS Certifications and Accreditations Trainer Certification: Speaking Behavior and Body Language 12/20/2007 Trainer Certification: Blended Learning Facilitation 12/18/2007 Trainer Certification: Facilitation Techniques 12/18/2007 Trainer Certification: Training Preparation 12/18/2007 Trainer Certification: Adult Learning 12/17/2007 Trainer Certification: Facilitation and Learning Philosophies 12/17/2007 Trainer Certification: High-Impact Delivery Methods 12/17/2007 Trainer Certification: Learning Objectives in Training 12/17/2007 Trainer Certification: SAVI 12/17/2007 Supervisor Adaptive Coaching for Results - Part 1 11/15/2006 Supervisor Adaptive Coaching for Results - Part 2 11/20/2006 Supervisor Becoming a Successful Mentor 11/7/2006 Supervisor Customer Management Center 101 11/7/2007 Supervisor Facilitating Team Meetings 11/16/2006 Supervisor: Introduction to Supervision 11/15/2006 Supervisor: Managing by the Metrics 11/20/2006 Supervisor II: Positive Reinforcement - Part 1 11/29/2006 Supervisor II: Positive Reinforcement - Part 2 12/20/2007 Sutherland Certified Learning Professional (Trainer Certification) August 2012 Computer Skills Microsoft Word Application Microsoft Excel Application Microsoft PowerPoint Application Internet Connectivity Troubleshooting Software and Hardware Installation AWARDS Top Team for Week 40 October 9, 2008 Top Team for Week 43 October 30, 2008 Top Team for Week 44 November 4, 2008 Highest Team Sales Participation Rate April 4, 2009 100% RevGen (Sales) Participation Rate May 7, 2009 Top Team Leader for April 2009 May 8, 2009 Top Team Leader for May 2009 June 3, 2009 Highest Revenue for July 2009 August 17, 2009 Top in Net Promoter Score October 2011 Platinum Awardee (People) July and September 2012
  4. 4. CHARACTER REFERENCE Jodie Mercer Triangl HR Manager E-mail Address: jodie@triangl.com Contact Number: 1-613-403-6919 Renato Ebia and Myra Ebia (Relatives from Saskatoon, SK) Contact Number: 1-306-242-0188