19. Enterprise Name: CKI Consulting (Pty) Ltd
Enterprise Registration Number: 2015/355812/07
BBBEE Status:
ED(s), NED(s)* & INED(s)**: Koahela Chabeli (CEO; CRO; CIO; CMO; EH: Customer Value Proposition; EH: Risk Engineering Services;
EH: Human Capital & Communications) & Saki Thekiso (CFO; COO)
Company Secretary: Saki Thekiso
19
We use the logical sequence used in designing and building a contemporary house, with
interconnected special rooms. This logical sequence starts with the quality of the ground on
which the house is to be built, then follows the foundation – which should always be signed
off by a structural engineer, then follows the sidewalls and then the roof as the last structure
to be build. The material used and its quality is of paramount importance in determining the
resilience of the structure going forward. The question then becomes whether the structure
will withstand the test of time even when subjected to harsh conditions. The strength of the
structure and the quality of the interim maintenance is what will sustain and guarantee its
existence in the future.
Our Approach
The underwriting framework development process to us is synonymous to the process
mentioned above and its strength depends on the quality of the components that makes up
the underwriting framework, that is:
• Underwriting Philosophy;
• Underwriting Risk Appetite & Risk Tolerance Statements;
• Underwriting Knowledge & Skills Development Program;
• Underwriting Governance;
22. Enterprise Name: CKI Consulting (Pty) Ltd
Enterprise Registration Number: 2015/355812/07
BBBEE Status:
ED(s), NED(s)* & INED(s)**: Koahela Chabeli (CEO; CRO; CIO; CMO; EH: Customer Value Proposition; EH: Risk Engineering Services;
EH: Human Capital & Communications) & Saki Thekiso (CFO; COO)
Company Secretary: Saki Thekiso
22
Governance is built from Fundamentals A, B, and C, this includes but it is not limited to
determining underwriting authority mandates, measuring underwriting knowledge and
skills levels of underwriters and assigning underwriting authority mandates individual
underwriters. In addition the underwriting escalation rules are defined in the governance
document.
5. Research & Development: Product Design & Development - Side Wall 2 (opposite
side wall 1 / adjacent to side wall 3 and 4)
Designing a framework for product development. The first phase starts with the
development of market intelligence gathering process and ends with the development of
the product contract wording. The second phase is the development of the product
outline training material and the training thereof. This dependents on and feeds on
Fundamentals A & B.
6. Operation A: Underwriting Rules & Guidelines - Side Wall 3 (opposite side wall 4/
adjacent to side wall 1 and 2)
Underwriting Rules & Guidelines are based on the outcome of “Product Design &
Development” and feeds on “Fundamentals A, B & D”. These are intended to guide the
underwriter in assessing and accepting the risks presented to the company, that is,
27. Enterprise Name: CKI Consulting (Pty) Ltd
Enterprise Registration Number: 2015/355812/07
BBBEE Status:
ED(s), NED(s)* & INED(s)**: Koahela Chabeli (CEO; CRO; CIO; CMO; EH: Customer Value Proposition; EH: Risk Engineering Services;
EH: Human Capital & Communications) & Saki Thekiso (CFO; COO)
Company Secretary: Saki Thekiso
27
Co-create (Company Specific) We co-create the knowledge and skills development program with our stakeholders to
reflect and satisfy their individual needs as per the company’s underwriting strategic
direction. We help position underwriting knowledge acquisition at the center of the
companies’ underwriting strategy to enable an efficient execution of the said underwriting
strategy.
Online Interactions with the Learning
Material (Global)
Online interaction with the learning material is intended to enable individual underwriters to
learn at their own pace, and write the examination as at when they are ready but within the
stipulated and expected timeframe.
Online Classroom Interactions –
Webinars (Company Specific &
Global)
Online Classroom Interactions are geared to:
1. Engage participants through company specific webinars, these will enable us to reach
participants situated in multi-locations at the same time, affording them the opportunity
to learn and contribute whilst being at their respective locations. We will be able to cut
costs substantially by using this medium or platform.
2. Engage participants from different companies and/or different markets/jurisdictions
through global webinars; facilitating participation of a broader audience. This type of
interaction will benefit underwriters by gathering a broader understanding of different
markets in Sub-Saharan Africa, their intricacies and dynamics.
28. Enterprise Name: CKI Consulting (Pty) Ltd
Enterprise Registration Number: 2015/355812/07
BBBEE Status:
ED(s), NED(s)* & INED(s)**: Koahela Chabeli (CEO; CRO; CIO; CMO; EH: Customer Value Proposition; EH: Risk Engineering Services;
EH: Human Capital & Communications) & Saki Thekiso (CFO; COO)
Company Secretary: Saki Thekiso
28
Face-to-Face Classroom Interaction
(Company Specific)
Face-to-face classroom interaction entails:
1. Subject matter discussions, where the facilitator acts as a subject matter expect;
2. The facilitator directing and managing the case study discussions. These are based on
practical examples some of which can be drawn from a specific company’s live cases.
Some case studies will probably highlight some strength and/or deficiencies that may
exist in the underwriting practice and process of a specific company;
3. Video and voice recordings of the classroom interaction that can be accessed as
podcasts by participants at any point in time if they so wish;
4. The video and/or voice recordings will also serve as a point of reference for self-
evaluation of the effectiveness of the interaction. The self evaluation will touch on:
4.1. The facilitators knowledge depth;
4.2. The effectiveness of the facilitator in imparting knowledge and his/her impact on
improving the underwriter’s skill;
4.3. How practical and relevant is the course content;
4.4. Quality of the discussions;
5. Survey visits - accompanying the Company’s Risk Engineers to one or two complex
risks visits.
6. Half-day shadowing of Senior Underwriters within own company.
29. Enterprise Name: CKI Consulting (Pty) Ltd
Enterprise Registration Number: 2015/355812/07
BBBEE Status:
ED(s), NED(s)* & INED(s)**: Koahela Chabeli (CEO; CRO; CIO; CMO; EH: Customer Value Proposition; EH: Risk Engineering Services;
EH: Human Capital & Communications) & Saki Thekiso (CFO; COO)
Company Secretary: Saki Thekiso
29
Social Media Interactions (Company
Specific)
Company specific social media interactions will be used primarily for:
1. Troubleshooting: Here underwriters will seek help and solutions to their challenges from
their fellow underwriters within their specific company. Why social media? It will facilitate
documentation of all solutions that can be accessed by any underwriter who might be
faced with similar challenges. Instant access to those solutions will enhance the service
that underwriters render and also improve on their practical underwriting knowledge.
2. Experience Sharing: This is sharing of underwriting experience, for example, survey
visits; risks challenges and triumphs, etc. It is always after the fact activity for which their
fellow underwriters can give credit and/or advice.
3. Consolidation of Information: Social media information can be collected, consolidated
and placed in a common depository that will be accessible by all underwriters employed
by the company at any point in time.
Lunch & Learn Interactions
(Company Specific)
The lunch & learn interactions involves:
1. Presentation of a recently written or renewed risk to fellow underwriters. The
presentation will detail the underwriting thought process; the underwriting practice; and
the underwriting process followed;
2. Robust discussions based on the case presented. The underwriting thought process and
the underwriting practice would be challenged or questioned by colleagues who in turn
30. Enterprise Name: CKI Consulting (Pty) Ltd
Enterprise Registration Number: 2015/355812/07
BBBEE Status:
ED(s), NED(s)* & INED(s)**: Koahela Chabeli (CEO; CRO; CIO; CMO; EH: Customer Value Proposition; EH: Risk Engineering Services;
EH: Human Capital & Communications) & Saki Thekiso (CFO; COO)
Company Secretary: Saki Thekiso
30
will offer alternative approaches.
The intent here is to apply the knowledge learned and to test the extent to which the
knowledge learned impacted on the underwriter’s skills. The concept consolidates all the
knowledge learned and tests its practicality and applicability.
These will last for an hour max, the first thirty minutes will be for the presentation and the
second half-hour will be for the discussions.
Podcasts (Company Specific &
Global)
Company specific podcast will be video or voice publications of face-to-face interactions
and lunch-and-learn interactions not forgetting company specific webinars.
The global podcast will be voice publications emanating from global webinars.
The intent is to solidify the knowledge and experience gained from these interactions.
Online Learning Communities
(Global)
The creation of online underwriting communities is intended to share knowledge and
experience amongst underwriters operating in Sub-Saharan Africa. These communities will
be extended to include global experts in underwriting and risk management.
B. Consultancy Services