The document contains the resume of Krishna Mohan. It summarizes his 10 years of experience in project management, leadership, and operations management roles in various IT companies. Currently, he works as an Assistant Manager at Tech Mahindra managing network implementation projects for a US telecom company. Previously, he has worked as Operations Manager at LXI Technologies, Team Lead at Infosys BPO and WNS, managing teams and delivery of IT projects. He holds a PMP certification and Masters degree in Computer Management.

1. Krishna Mohan- PMP®
A-3/503, Sunway, Megapolis, Phase 3, HInjewadi,Pune - Maharashta, INDIA
 Phone: +91-9665021617  kichu1@hotmail.com
Krishna Mohan kichu1@hotmail.com +91 9665021617
1 | P a g e
Professional
Experience
 Tech Mahindra, Pune,
Assistant Manager –
Project Management
(Mar 2011– Till Date)
 LXI Technologies,
Bangalore
Operations Manager
(Mar’08 to Mar 11’)
 Infosys BPO, Pune
Team Lead
(Dec’06 to Feb ‘08)
 WNS, Pune
Team Lead
(Dec’03 to Nov’06)
Key Skills
 Project Management
 Project Planning
 Requirement Gathering
 Training and Mentoring
 Negotiation, Organization &
Strategic Planning
 Service Level Management
 Team Management
 Attrition Management
 Innovations in team
 Integration Management
 Client Servicing
 HR management
 Transition and
Transformational project
management
Areas of Experience:
Overall Experience 10 Years
Project Management 5 Years
Leadership & Management Experience 5 Years
Summary of Experience
1. Project Manager – Tech Mahindra, Pune - Mar 2011– Till Date
Profile: Working as Project Manager for implementation of Network
Projects for a US based Telecom Company
 Project / Program Management : Managing Projects and Serving the largest US
based telecom company to implement network solutions to their large set of
geographical diversified end customers
 Interfacing/coordinating with cross functional teams to ensure efficient delivery
of Projects
 Managing Risks and Developing Risk Management Plan for complex Network
Infrastructure Projects
 Cross trained to handle different types of projects among different line of
businesses to increase efficiency and productivity
 IT Service Delivery & Operations : Working on FTE based T&M Billing and
volume/transactions based Billing models, Business Development by showcasing
the skill set and the talent pool to the client/s and generating Business
Opportunities and Preparing Business Proposals for new businesses
 Expertise in spearheading numerous IT projects; ensuring delivery of projects in
compliance to the Scope, Time, Cost and Quality parameters
 Proven skills in managing teams to work in sync with the set parameters &
motivating them for achieving Business and Individual goals

2. Krishna Mohan kichu1@hotmail.com +91 9665021617
2 | P a g e
Domain
Expertise
 Project Management
 Infrastructure and support
projects
 IT Operations
 Process Documentation
 Quality Assurance
 Client Servicing
 Training
Education
 Masters in Computer
Management - 2003 – Pune
University.
 Bcom - 2000 – Mumbai
University
. PMP Certified - 2104
DOB
28th May 1979
Additional Skills
 Proficiency in Microsoft
office suite (Excel, Word,
Power point, MS Visio, MS
Project.)
 Excellent Presentation
Skills
 Communication skill
2. Operations Manager – LXI Technologies, Bangalore - Mar’08 to Apr
11’
Founded in 2006 with headquarters in Switzerland, LXI Technologies provide
Information Technology Solutions to businesses and focus on delivering
customer value through high-quality practices and cost-efficient solutions
through - consulting, software development, training, offshore development
and open source initiatives.
Profile: Taking care of the day to day operations and represent the
organization in customer-facing communication pertinent to LXI
Technologies’s technical expertise on the specific platform
Key Responsibilities included
 Creating best practice and knowledge sharing database to improve the overall
quality & productivity.
 Compile reports & review project performance with VP on weekly and monthly
basis.
 Preparations of rosters every month as per desk utilization.
 Generating MIS reports.
 Conducting conference call with the client as per the governance model.
 Responsible for maintaining and achieving team SLA targets. Facilitates and
coordinates all team requirements
 Preparation and maintenance of process manuals as per client requirement
 Compile reports & review project performance with client on weekly basis and
monthly basis
 Conducting conference calls for review
 Maintain minimum customer comebacks
 Timely Preparation & completion of the Forecasts
 Maintain a high level of internal customer satisfaction based on the forecasts
prepared for a particular region every month
3. Team Lead – Infosys BPO , Pune - Dec’06 to Feb ‘08
Profile: Service delivery co-ordinator for British Telecom handling the
end-to-end delivery of network services.
 Creating best practice and knowledge sharing database to improve the overall
quality & productivity.
 Compile reports & review project performance with VP on weekly and monthly
basis.
 Preparations of rosters every month as per desk utilization.
 Generating MIS reports.
 Conducting conference call with the client as per the governance model.
 Responsible for maintaining and achieving team SLA targets. Facilitates and
coordinates all team requirements
 Preparation and maintenance of process manuals as per client requirement

3. Krishna Mohan kichu1@hotmail.com +91 9665021617
3 | P a g e
Trainings
 PMP 35 PDUs
 Network Essentials
 Lean Management
 DMIAC
 Train The Trainer
 Business Writing Skills
 ISOAwareness
 Performance Appraisal &
Feedback
 Group Dynamics and Team
Building
4. Team Lead – WNS , Pune - Dec’03 to Nov’06
Profile : Project co-ordinator for service delivery of network connections for
airline clients across Europe region.
Key Responsibilities included
 Responsible for a technical team of 15 that manages the delivery of network
connection for airline customers in Europe region.
 Handling escalations from the customer
 Maintaining the skill inventory for the team
 Managing the SLA and driving the team to achieve/exceed the Quality and
Quantity targets
 Setting Key Performance Indicators for staff after analysis of staff Core
competencies and job description
 Staff performance management and review; Staff counseling, Rostering, Staff
Leave record maintenance, Team’s Time sheets, etc.
 Conducting various behavioral trainings and team building exercises for the
team
 Co-ordinating with HR, Quality, Training and MIS departments