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Prentice Hall, Inc. © 2006 10-1
STRATEGIC MANAGEMENT & BUSINESS POLICY
10TH EDITION
THOMAS L. WHEELEN J. DAVID HUNGER
CHAPTER 10 Strategy
Implementation: Staffing &
Directing

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Staffing & Directing
Staffing –
Hiring new people with new skills; firing
people w/ inappropriate skills; training
existing employees to learn new skills

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Staffing & Directing
Staffing follows strategy –
–Training & Development
•Higher productivity
•Reduction in waste
•Overall cost savings

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Staffing & Directing
Staffing follows strategy –
–Matching manager to strategy
•Executive type
•Dynamic industry expert
•Analytical portfolio manager
•Cautions profit planner

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Staffing & Directing
Staffing follows strategy –
–Matching manager to strategy
•Turnaround specialist
•Professional liquidator

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Staffing & Directing
Selection & Management Development –
–Executive Succession
•Insiders
•Outsiders

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Staffing & Directing
Selection & Management Development –
–Identifying Abilities and Potential
•Performance appraisal system
•Assessment centers
•Job rotation

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Staffing & Directing
Problems in Retrenchment–
–Downsizing
•Eliminate unnecessary work
•Contract out work for cost savings
•Plan for long-run efficiencies
•Communicate reasons for action
•Invest in remaining employees
•Develop value-added jobs

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Staffing & Directing

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Staffing & Directing
Managing Corporate Culture–
–Assessing Strategy – Culture Compatibility
•Compatible with current culture?
•Cultural flexibility
•Organizational change possible
•Commitment to strategy implementation

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Staffing & Directing
Managing Diverse Cultures–
–Integration
–Assimilation
–Separation
–Deculturation

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Staffing & Directing

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Action Plan Example

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Staffing & Directing
Management By Objectives –
–Establish objectives
–Setting individual objectives
–Action plan
–Periodic performance review

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Staffing & Directing
Total Quality Management (TQM) –
–Less variable quality
–Less variable response in processes
–Greater flexibility
–Lower cost

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Staffing & Directing
Total Quality Management (TQM) –
–Intense focus on customer satisfaction
–Internal as well as external customers
–Accurate measurement
–continuous improvement
–Trust and teamwork

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Staffing & Directing
International considerations in Leading –
–Power distance (PD)
–Uncertainty avoidance (UA)
–Individualism-collectivism (I-C)
–Masculinity-femininity (M-F)
–Long-term orientation (LT)