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Total quality management report

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Kristian Nierves
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TOTAL QUALITY MANAGEMENT Kristian Veil N. Nierves
Meaning of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object]
Meaning of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Management ,[object Object]
Total Quality Management ,[object Object]
Total Quality Management ,[object Object],[object Object],[object Object]
Total Quality Management ,[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality: Manufacturing Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality: Manufacturing Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality: Manufacturing Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality: Service Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality: Service Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cost of Quality ,[object Object],External Failure Costs Appraisal Costs ,[object Object],[object Object],Quality Failure Costs Quality Control Costs
Quality Control Costs ,[object Object],Costs incurred in the process of preventing poor quality from occurring. Costs incurred in the process of uncovering defects. Prevention Costs Appraisal Costs
Prevention Cost ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Prevention Cost ,[object Object],[object Object],[object Object],[object Object]
Appraisal Cost ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Failure Costs ,[object Object],Costs associated with discovering poor product quality before the product reaches the customer. Costs associated with quality problems that occur at the customer site. Internal Failure Costs External Failure Costs
Internal Failure Cost ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Internal Failure Cost ,[object Object],[object Object],[object Object],[object Object]
External Failure Cost ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
External Failure Cost ,[object Object],[object Object],[object Object],[object Object]
Cost of Quality ,[object Object],[object Object]
Cost of Quality
Evolution of Total Quality Management
Quality Gurus Quality Guru Main Contribution Walter A. Shewhart -contributed to understanding of process variability -developed concept of statistical charts W. Edwards Deming -stressed management’s responsibility for quality -developed “14 points” to guide companies in quality improvement Joseph M. Juran -defined quality as “fitness for use” -developed concept of cost quality Armand V. Feigenbaum -introduced concept of total quality control Philip B. Crosby -coined phrase “quality is free” -introduced concept of zero defects Kaoru Ishikawa -developed cause-and-effect diagrams -identified concept “internal customer Genichi Taguchi -focused on product design quality -developed Taguchi loss function
Deming’s 14 Points ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Control Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Awards and Standards ,[object Object],[object Object],[object Object],[object Object],[object Object]
Philippine Quality Award ,[object Object],[object Object]
Malcolm Baldrige National Quality Award (MBNQA) ,[object Object],[object Object],[object Object],[object Object]
The Deming Prize ,[object Object],[object Object],[object Object],[object Object]
ISO 9000 Standards ,[object Object],[object Object],[object Object]
ISO 9000 Standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000 Standards ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 14000 Standards ,[object Object]
Why TQM Efforts Fail ,[object Object],[object Object],[object Object]
TQM Within Operations Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TQM Within Operations Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reference ,[object Object],[object Object]
The Plan–Do–Study–Act Cycle ,[object Object],[object Object],[object Object]
The Plan–Do–Study–Act Cycle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Plan–Do–Study–Act Cycle ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Plan–Do–Study–Act Cycle ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Plan–Do–Study–Act Cycle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benchmarking ,[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quality Problem Out of adjustment Tooling problems Old / worn Machines Faulty testing equipment Incorrect specifications Improper methods Measurement Poor supervision Lack of concentration Inadequate training Human Deficiencies in product design Ineffective quality management Poor process design Process Inaccurate temperature control Dust and Dirt Environment Defective from vendor Not to specifications Material- handling problems Materials
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Tools of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Total quality management report

  • 1. TOTAL QUALITY MANAGEMENT Kristian Veil N. Nierves
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  • 25. Evolution of Total Quality Management
  • 26. Quality Gurus Quality Guru Main Contribution Walter A. Shewhart -contributed to understanding of process variability -developed concept of statistical charts W. Edwards Deming -stressed management’s responsibility for quality -developed “14 points” to guide companies in quality improvement Joseph M. Juran -defined quality as “fitness for use” -developed concept of cost quality Armand V. Feigenbaum -introduced concept of total quality control Philip B. Crosby -coined phrase “quality is free” -introduced concept of zero defects Kaoru Ishikawa -developed cause-and-effect diagrams -identified concept “internal customer Genichi Taguchi -focused on product design quality -developed Taguchi loss function
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