Create An Accountability Culture Handout1.2010

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Kristiejones

How do you develop a culture where the employees want to be held accountable?

How to Create an Accountability Culture, Painlessly SUBTITLE HERE December 10, 2009 • 11:00 a.m. CST

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Webinar Presenter Kristie Jones General Manager e-Learning LIVE [email_address] 888-432-3077 Ext. 109

Whiteboard What Do Employees Want from the Company ?

Whiteboard What does the Company want from its Employees ?

Today’s Employees Want: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Employee Engagement? An emotional connection that influences greater discretionary effort.

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Are These Your Statistics? Highly engaged – 21% Moderately engaged -- 63% Actively disengaged -- 16% Who is engaged?

Low Engagement High Engagement ISR Study of 664,000 employees: Net income Operating income Earnings per share -32.7% +19.2%

Employee Accountability Requires Effective Communication ,[object Object],From a report by Right Management consultants

[object Object],[object Object]," Engaged employees are excited and enthusiastic about their jobs. They resist distractions, tend to forget about time, and routinely produce more than the job requires. They enjoy searching for ways to improve circumstances and volunteer for difficult assignments. They also encourage others to higher levels of performance. Finally, they are proud to be involved with their organization and are more likely to stay with the company." PEI Study

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The (less) Hazardous Half-Minute See & Hear Question Analyze Act Crucial Confrontations, K. Patterson, et al, 2005

Goal: Engage While Leading for Accountability Able Willing 100% 100% Employee ,[object Object],[object Object]

Expectations Mean Everything ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Model for Dialogue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Motivation vs. ability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

When To Discipline ,[object Object],[object Object],[object Object]

The Key to Execution is Leader Involvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Create An Accountability Culture Handout1.2010

1. How to Create an Accountability Culture, Painlessly SUBTITLE HERE December 10, 2009 • 11:00 a.m. CST

7. Webinar Presenter Kristie Jones General Manager e-Learning LIVE [email_address] 888-432-3077 Ext. 109

9. Whiteboard What Do Employees Want from the Company ?

10. Whiteboard What does the Company want from its Employees ?

11.

12. What is Employee Engagement? An emotional connection that influences greater discretionary effort.

13.

14. Are These Your Statistics? Highly engaged – 21% Moderately engaged -- 63% Actively disengaged -- 16% Who is engaged?

15. Why Should We Care?

16. Low Engagement High Engagement ISR Study of 664,000 employees: Net income Operating income Earnings per share -32.7% +19.2%

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18.

19.

20.

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22. The (less) Hazardous Half-Minute See & Hear Question Analyze Act Crucial Confrontations, K. Patterson, et al, 2005

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24.

25.

26.

27.

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29. Questions?

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31.

Editor's Notes

Asked if there any questions.

Create An Accountability Culture Handout1.2010

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Create An Accountability Culture Handout1.2010

Editor's Notes