1. Kristopher Kay
Software Configuration Engineer
(918) 869-9925 | kristopherkay@gmail.com | 217 N. 33rd Street Muskogee, OK. 74401
Summary
Professional IT Consultant with over 10 years experience in various IT roles. From the most recent being a
Software Configuration Engineer for Big Data applications in healthcare. Among other roles, Help Desk Support
supporting in office upgrades, break/fixes, data migration, website admin, etc. I also have knowledge of NOC
operations and a working knowledge of HL7 Message Types and Definitions in Health Information Exchanges,
along with extensive documentation skills.
Experience
Configuration Engineer, Sandlot Solutions.
Sandlot Solutions is a healthcare information technology company jointly owned by Santa Rosa Holdings,
LLC, and North Texas Specialty Physicians (NTSP) that provides a next generation health information exchange
(HIE) and data analytics tools and services for streamlining data sharing between providers, hospital systems and health
plans in order to improve patient outcomes and reduce the cost of care.
 Responsible for installation and configuration of InterComponentWare (ICW) Master Patient Index (MPI)
and Professional Exchange Service.
 Adjusting User options in Active Directory.
 Exporting, importing, and configuring XML Registry files.
 Making adjustments in Java Management Console (JMX).
 Reading and troubleshooting XML based log event files to determine causes of issues in performance of
UGUI’s for patient data processing by healthcare professionals.
 Importing LOINC CODES as well as searching out additionally required LOINCS via the internet to add into
Terminology Tools.
 Setting up Break The Glass/ATNA logging parameters.
 Upgrading/Migrating to newer product versions in live Environments as the updates became available.
 Gathering required information for new builds in a timely manner.
 Responding to emails in a timely manner.
 Beginning knowledge and working of XACML POLICY
Event Coordinator/COO, Shepherd's Heart Music, Inc., Muskogee, OK.
Shepherd’s Heart Music, Inc. is the business side of Dennis Jernigan Ministries. Through careful planning SHM has
been able to provide a substantial liveable income for Dennis, his family and four employees for nearly 30 years. SHM
raises funds through MP3, Ebook, CD, DVD, and traditional books sales over the internet, by phone order, and in person
at events. This income is used to provide financial support for Dennis Jernigan Ministries as well as facilitate a small
business that may enhance and contribute to the local community by providing income for several working families. It is
SHM’s goal to see hearts and lives changed by the advancing of the Gospel of Jesus Christ!
 Receive incoming ministry request booking calls and provide information per request.
 Oversee daily booking and office operations.
 Make and implement suggestions for streamlining and upgrades.
 Provide customer support for website membership issues and escalate as necessary.
 Update website store, front page, and events page utilizing a PHP CMS system called JOOMLA.
 Trouble shoot all in office tech issues as well as remotely support lyric laptop issues over the phone.
 Oversee hardware refresh projects and implementations.
 Trouble shoot and repair networking issues in office.
 Installed new peripherals and removed and disposed of old equipment.
4/2015-2/2016
2011-2015

2. 2
Experience Continued…
Desktop Support Engineer, Reddy Ice Corporation, Dallas, TX.
Reddy Ice is a $300 Million leading manufacturer and distributor of packaged ice products in North America. We offer a
wide range of ice products...cubed, crushed, block ice, dry ice, or gourmet cubed ice. Reddy Ice manufactures and
distributes approximately 1.8 million tons of ice annually to a broad and diversified customer base. These customers rely
on us for ice that is produced under the industry’s highest standards. With our quality and high service levels, Reddy Ice
has become the provider of choice for customers’ coast to coast. We lead the packaged ice industry in innovation and
development. Reddy Ice maintains a world-class logistics system, reinforced by our proprietary Ice Factory™
technology which allows us to produce our quality ice products right at the customer’s location, 24 hours a day, 365 days
a year.
 Worked on hardware and software for Desktop PC’s in person and remotely.
 Worked with and trouble shoot Motorala Handheld PC’s.
 Took incoming calls from delivery techs and on site personnel for issues.
 Opened trouble tickets for all issues.
 Basic troubleshooting for SQL server issues including power issues, reboots, adding new user information
and permissions, and removing old and expired user and permissions.
 Added and removed users from the mail server as well as manually moved all users from the old POP3 server
to the new Exchange Server.
 Became proficient with basic commands in Windows PowerShell
 Prepared and updated all new hardware before shipping off to individual satellite locations.
 Installed new peripherals and removed and disposed of old equipment.
2011
NOC Analyst, Clearview International, LLC, Dallas, TX.
Clearview is a premier Hybrid Cloud Colocation Provider serving global firms from multiple data center platforms.
Clearview combines Cloud, Colocation, and Consulting services to solve complex enterprise IT challenges such as:
multi-site data center deployment, private cloud execution, data center migration, high scale storage, disaster recovery,
enterprise application hosting, complex web hosting, and virtual desktop execution.
 Monitored NOC Environmental Conditions overnight.
 Recorded in an Excel format the data center temperatures, humidity levels, and power consumption.
 Took incoming calls from clients for issues.
 Opened trouble tickets for all issues.
 Troubleshooting basic server issues including power issues, reboots, and equipment inspection.
 Tested all back up hardware including generators, sump pumps, and servers.
 Oversaw the security for facility overnight and verified credentials of any and all visitors.
 Went into company security server and added new permissions for new users and employees.
 Revoked permissions for terminated employees.
2010-2011
Desktop Support Engineer, Healthvision, Irving, TX.
Healthvision connects healthcare communities by building intelligent networks for the exchange of information among
hospitals, labs, physicians, patients, and consumers. Our industry-leading clinical solutions are currently at work in
hundreds of hospital systems, RHIOs and Connected Healthcare Communities (CHCs) across the country. Through
DirectEffect and our consumer solutions, we provide integrated marketing strategies and solutions that include targeted
marketing, patient acquisition programs, Website design and development, and the tools that drive these solutions.
 Compiled reports overnights for the purpose of creating metrics within systems operated by Healthvision.
 Exported reports to Word and Excel formats and made adjustments as required.
 Basic trouble shooting of HL7 codes on a Tier 1 support level.
 Received incoming calls from Hospital personnel for trouble shooting and password resets.
 Opened and created trouble tickets for all incidents.
 Responsible for system performance and support, for all Healthvision existing clients and partners.
 Verified all new website applications were functioning in overnight implementations.
 Expert qualification in monitoring client issues through to product resolution
2007-2008