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Patients Rising How to Reach Empowered, Digital Health Consumers
Executive Summary: Seeking, Sharing, Selecting ,[object Object],[object Object],[object Object]
Executive Summary: Seeking, Sharing, Selecting ,[object Object],[object Object],[object Object],[object Object],[object Object],1.  Doctors baffled by patients not taking prescriptions,  USA Today , March 29, 2007 2.  Patients’ Assessment and Recall of Surgical Information after Laparoscopic Cholecystectomy,  Digestive Surgery , Vol 15, No 6, 1998 3.  Survey research, Merritt Hawkins & Associates
Executive Summary: Seeking, Sharing, Selecting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executive Summary: Seeking, Sharing, Selecting ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],E-Patients: Empowered, Digital Consumers
E-Patients: Empowered, Digital Consumers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],E-Patients: Empowered, Digital Consumers Consulted blog comments, hospital/doctor reviews, and podcasts. Posted health care related comments, photos, audio, and video. Say they or someone they know was helped by online health information. Have looked for drug information. Searched for info on hospitals and health care facilities. Source: Fox, Susannah, and Sydney Jones. "The Social Life of Health Information." Pew Internet & American Life Project June 2009.  Research doctors or other HCPs.
E-Patients: Empowered, Digital Consumers “ [Health] consumerism is not a fad; it is a trend of enormous significance… [and] a growing number of consumers want to be actively engaged.”  –  2009     Survey of Health Consumers
E-Patients: Empowered, Digital Consumers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Patients: Empowered, Digital Consumers ,[object Object],[object Object],[object Object],[object Object],[object Object]
Friends & Fans: The Power of Social Media “ Social Media is like a party. If you aren’t interesting or are obviously trying to sell things, nobody is going to want to talk to you.” –  Unknown
Friends & Fans: The Power of Social Media ,[object Object],[object Object],[object Object],Source:  http://www.flickr.com/photos/dionh/234525331  |  CC BY-SA 2.0
Friends & Fans: The Power of Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Friends & Fans: The Power of Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Friends & Fans: The Power of Social Media
Friends & Fans: The Power of Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Friends & Fans: The Power of Social Media ,[object Object],[object Object],[object Object],[object Object],Health-related Facebook Groups < 7,600 Mayo Clinic < 13,000 US CDC < 14,000 McNeil Pediatrics  ADHD Allies < 105,000 Merck Take a Step Against Cervical Cancer “ Fans” GROUP
Friends & Fans: The Power of Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Health-related “Twitterers”
Measure: Purpose & ROI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Paper Tigers: Adverse Events, HIPAA, & the FDA, Oh My A partial sample of companies who are already deep into social media, thus showing that regulatory concerns can easily be overcome by those who want to.
Paper Tigers: Adverse Events, HIPAA, & the FDA, Oh My ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Paper Tigers: Adverse Events, HIPAA, & the FDA, Oh My ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Paper Tigers: Adverse Events, HIPAA, & the FDA, Oh My ,[object Object],[object Object],[object Object],[object Object],Source:  http://www.flickr.com/photos/interplast/422576911  |  CC BY-NC-ND 2.0 Many hospitals are now live-tweeting or webcasting surgical procedures for all to see.
Paper Tigers: Adverse Events, HIPAA, & the FDA, Oh My ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Examples of “help seeking” ads
What the Future Holds ,[object Object],[object Object],[object Object],[object Object],[object Object],1. Fox, Susannah, and Sydney Jones. &quot;The Social Life of Health Information.&quot; Pew Internet & American Life Project June 2009.
About Krū Research ,[object Object],[object Object],[object Object],[object Object],[object Object]

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ePatCon11: Chouquet - e-Patients in Europe: Trends and Issues
ePatCon11: Chouquet - e-Patients in Europe: Trends and IssuesePatCon11: Chouquet - e-Patients in Europe: Trends and Issues
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ePatCon11: Dammert - The LIVESTRONG App – New Technology for Patient Empowerm...
ePatCon11: Dammert - The LIVESTRONG App – New Technology for Patient Empowerm...ePatCon11: Dammert - The LIVESTRONG App – New Technology for Patient Empowerm...
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ePatCon11: Cryer - Patient Advocacy in 3-D
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ePatCon11: Cryer - Patient Advocacy in 3-D
 
ePatCon11: Zeiger - Story and Health
ePatCon11: Zeiger - Story and HealthePatCon11: Zeiger - Story and Health
ePatCon11: Zeiger - Story and Health
 
ePatCon11: Myers - 20 Mobile Solutions That Are Changing Patients' Lives
ePatCon11: Myers - 20 Mobile Solutions That Are Changing Patients' LivesePatCon11: Myers - 20 Mobile Solutions That Are Changing Patients' Lives
ePatCon11: Myers - 20 Mobile Solutions That Are Changing Patients' Lives
 
ePatCon11: Gratton - The Gamification of Health
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ePatCon11: Gratton - The Gamification of Health
 
ePatCon11: Baumann - The Patient Tweets: How Twitter Can Be Used To Tell Pati...
ePatCon11: Baumann - The Patient Tweets: How Twitter Can Be Used To Tell Pati...ePatCon11: Baumann - The Patient Tweets: How Twitter Can Be Used To Tell Pati...
ePatCon11: Baumann - The Patient Tweets: How Twitter Can Be Used To Tell Pati...
 
ePatCon11: Semonite - VGo Telepresence Robot
ePatCon11: Semonite - VGo Telepresence RobotePatCon11: Semonite - VGo Telepresence Robot
ePatCon11: Semonite - VGo Telepresence Robot
 
ePatCon11: Sampath - Speak From the Heart
ePatCon11: Sampath - Speak From the Heart ePatCon11: Sampath - Speak From the Heart
ePatCon11: Sampath - Speak From the Heart
 
ePatCon11: Gutman - Patient-Centric Physician Engagement Online
ePatCon11: Gutman - Patient-Centric Physician Engagement OnlineePatCon11: Gutman - Patient-Centric Physician Engagement Online
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ePatCon11: Miron-Shatz - Inserting the Human Factor in Advanced Technology
ePatCon11: Miron-Shatz - Inserting the Human Factor in Advanced TechnologyePatCon11: Miron-Shatz - Inserting the Human Factor in Advanced Technology
ePatCon11: Miron-Shatz - Inserting the Human Factor in Advanced Technology
 
e-PatCon11: Licht - Re-imagining Health: How UNICEF is Using Digital Innovati...
e-PatCon11: Licht - Re-imagining Health: How UNICEF is Using Digital Innovati...e-PatCon11: Licht - Re-imagining Health: How UNICEF is Using Digital Innovati...
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ePatCon11: Vartabedian - The Physician Redefined
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ePatCon11: Bottles - How Social Media Can Help Connect Providers to e-Patients
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ePatCon11: Kozloff - Introducing the Audio Health Record
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ePatCon11: Bennett - Hospitals and Social Media - What's Working?
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ePatCon11: Richman - Elephants Can Dance and Hippos Can Limbo
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Using Evidence-Based Marketing to Maximize the Impact of an Integrated Unbran...
 
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Patients Rising: How to Reach Empowered, Digital Health Consumers

  • 1. Patients Rising How to Reach Empowered, Digital Health Consumers
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  • 9. E-Patients: Empowered, Digital Consumers “ [Health] consumerism is not a fad; it is a trend of enormous significance… [and] a growing number of consumers want to be actively engaged.” – 2009 Survey of Health Consumers
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  • 12. Friends & Fans: The Power of Social Media “ Social Media is like a party. If you aren’t interesting or are obviously trying to sell things, nobody is going to want to talk to you.” – Unknown
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  • 21. Paper Tigers: Adverse Events, HIPAA, & the FDA, Oh My A partial sample of companies who are already deep into social media, thus showing that regulatory concerns can easily be overcome by those who want to.
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