1. Krystine J. Voulgarakis
1020 E. 6th St.
Pueblo CO, 81001
719-281-1211
krystinev1124@gmail.com
Objective:
Customer service representative with 10 plus years of face-to-face, telephone and account administration
experience. Aiming to use my proven customer service, sales, and communications skills to effectively fill the role of
customer service advocate in your company.
Skills:
• Typed documents such as correspondence, drafts, memos, and emails.
• Purchase and maintain office supplies.
• Trained 2 additional administrative assistants.
• Handled payroll activity for 30+ employees totaling to $40,000.00+ weekly.
• Address customer service inquiries in a timely and accurate fashion.
• Give accurate and appropriate information to answer questions, troubleshoot issues and resolve customer
complaints.
• Cross trained over 150 agents in one and a half years
• Achieved customer satisfaction rating of 97% within the first six months of hire, exceeding corporate
expectations.
• Made reasonable procedure expectations to accommodate unusual customer requests.
• Properly directed inbound calls in phone queues to improve call flow.
• Demonstrated mastery of customer service call script within specified timeframes.
• Put out new merchandise and organized shelves.
• Kept store neat and clean at all times.
• Processed cash, credit, debit card payments.
• Suggested items for purchase for clients.
• Top sales representative in store/district for 3 months
• Schedule and coordinate meetings, appointments, for supervisors and foremen.
Experience:
Citi Cab – Driver/Dispatcher Pueblo CO, (02/2016-06/2016)
Convergys – CSR/Training Coach Pueblo CO, (11/2014-02/2016)
Gap Inc. – Sr. Sales Associate New York, NY (11/2013-08/2014)
Panacea Foundation – Patient Care Tech (PCT) New York, NY (03/2012-07/2013)
Isabella Geriatric Center – CAN New York, NY (01/2011-04/2012)
Yankee Stadium – Waitress/Hostess Bronx, NY (03/2009-05/2012)
CVS Construction – Exc. Adm. Assistant New York, NY (03/2008-09/2010)
H&M – Sales Associate New York, NY (07/2007-02/2008)
Serafina Fabulous Grill – Delivery Manager New York, NY (02/2005-07/2007)
Languages:
English/Spanish - Fluent in Reading/Writing/Speaking
Education:
John Jay College of Criminal Justice - New York, NY
A.A.S. Criminal Justice 2011