Krystyna Stopher is seeking a managerial position and has over 10 years of experience in retail management. She is currently the Concession Manager at Sportscraft Menswear where she is responsible for managing daily operations, setting customer service standards, and hitting sales targets. Previously she held roles as a Sales Assistant at various retailers including Sportscraft, Myer, and Bright Eyes. She has strong skills in customer service, merchandising, marketing, staff management, and achieving sales goals.

1. Resume
Krystyna Stopher 6-8 Lilly Anna Lane
Ph. 0447783506 Narangba 4504
Email k_rys@hotmail.com
PERSONAL SUMMARY
An ambitious,creativeand highly motivated individual,who has a passion for the retail industry and an
uncompromising commitment to quality and outstandingcustomer service.Havinga proven track record of
maximisingretail sales by providingan enjoyableshoppingexperiencefor customers, and a comprehensive
management, planningand supportserviceto all retail staff.Ableto create a unique experience for customers
by givingthem easy access and guidanceto all storedepartments from beginningto end. I am currently
lookingfor a managerial position and a career advancement opportunity with a company that will notonl y
challengeme professionally butwill also allowme to develop knowledge & potential still further.
Work History:
Sportscraft Menswear Concession Manager
November 2015 - Present
Responsiblefor managingthe day-to-day operation of the store, as well as settingcustomer servicestandards,
and launchinginitiatives to hitsales targets.As well as developingand motivatinga team, whilstensuring
everyone adheres to company policies and procedures.
 Drivingoperational,visual and customer servicestandards in store.
 Monitoringand reviewing store performance on a regular daily,weekly and monthly basis.
 Implementing store complianceand health and safety procedures.
 Maximisingsalesthrough effective merchandisingand marketing.
 Monitoringand achievingKPI’s
 Decidingon store layouts.
 Recognisinggood staff performance.
 Monitoringproduct availability levels throughout the day and replenish stocks to ensure 100%
availability.
 Workingwith the visual teamto manage displayswithin thestore.
 Recruitingthe right people with the right behaviours in to the rightjobs and ensuringthey are given
access to the right training.
 Actively monitoringcompetitor activity.
 Managingthe store profit & loss accountwithin budget.
 Getting feedback and capturingdata from customers.

2. Sportscraft Sales Assistant
November 2014 – November 2015
Responsiblefor deliveringa friendly service, greeting and makingeye contactwith every customer that comes
to the store. Playingan activerolein providinga positivecustomer experience and drivingsales.
 Supporting the store team and manager to increaserevenue streams and profittargets.
 Providinga friendly and helpful serviceto customers.
 Maintaininghigh standardsof presentation and cleanlinessacrossthestore.
 Demonstrating good product knowledge to customers on key promotions and offers.
 Providingcover in other areas duringperiods of holidays and sickness.
 Approachingcustomers that may require assistanceif you are on the shop floor.
 Carryingout stock replenishment.
 Ensuringall areas of the store remain tidy at all times.
Myer Brookside/Townsville
Sales Assistant August 2012 - November 2014
Bright Eyes Toowoomba/Morayfield
AssistantManager May 2009 – November 2011
Sales Assistant May 2007 – May 2009
KEY COMPETENCIES AND SKILLS
Personal : Quickly respondingto customer complaints,requests and comments. Brand Integrity and market
awareness. Developing customer serviceprocedures, policies & standards. Drivi ngoperational,visual and
customer servicestandards in store. Commercial & Business awareness. Ableto come up with new ideas.
Comprehensive knowledge of all relevanthealth and safety issues.Ability to organise& prioritiseworkload
within a retail setting. Effectively maintainingstock levels and ensuringthe quality of supplies. Always putting
the customer first. Managerial Analysingand researchingtrends within the retail sector. Personally ambitious
and achievement focused. Putting customers at the heart of all decisions. Managingstressful situations. Able
to tactfully deal with difficultcustomers. Enforcingstrictrules and regulations in theworkplace. Clearly
communicatingcorporateinformation to staff. Strong organisational capabilities. Personal Possessinga
professional,focused and understandingattitude towards customers. Committed to continuingeducation
and training. Ability to respond quickly to emergencies. Able to work closely with other professionals aspart
of a team. Strong influencingand communication skills. Ability to pick up new skillsand knowledge quickly.
Havinga flexibleattitude and positiveapproach. Responsibleattitude & willingto undertake additional
professional responsibilities atlocal,regional or national levels.
Managerial: Analysingand researchingtrends within the retail sector. Personally ambitious and achievement
focused. Putting customers at the heart of all decisions. Managingstressful situations.Ableto tactfully deal
with difficultcustomers. Enforcingstrictrules and regulations in theworkplace. Clearly communicating
corporate information to staff. Strong organisational capabilities.
References Available Request