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CLOSING the
KNOWLEDGE
DIVIDE
Kyle Lacy (@kyleplacy)
Steps to Building the Business of the Future
My Career
Lessonly is used by thousands of teams
to translate important work knowledge
into lessons that accelerate productivity.
We must understand change.
The image part with relationship ID rId2 was not found in the file.
Louis CK Video
Technology
RateofChange
Time
Deloitte University Press | dupress.deloitte.com
Technology
Highest Performing Teams
and Businesses
RateofChange
Time
Deloitte University Press | dupress.deloitte.com
Technology
Highest Performing Teams
and Businesses
RateofChange
Time
Typical Businesses
Deloitte University Press | dupres...
The image part with relationship ID rId2 was not found in the file.
$205,000,000,000
total estimated cash reserve
The image part with relationship ID rId2 was not found in the file.
If they own the
audience.
They own the future.
My morning
before 8am…
Deloitte University Press | dupress.deloitte.com
RateofChange
Time
Individuals
Technology
Highest Performing Teams
and Bus...
Deloitte University Press | dupress.deloitte.com
RateofChange
Time
Highest Performing Teams
and Businesses
Typical Busines...
KNOWLEDGE DIVIDE: the gap
between those who can find, create,
manage, process and disseminate
information and those who ar...
The impact of this divide is real.
“People are falling behind
because technology is advancing
so fast and our skills and
organizations aren’t keeping up.”
— ...
Netflix vs. Blockbuster (2004 - 2010)
$6 Billion
Time
$4 Billion
$2 Billion
$0
Blockbuster Revenue
Netflix Revenue
Netflix vs. Blockbuster (2004 - 2010)
$6 Billion
Time
$4 Billion
$2 Billion
$0
Blockbuster Revenue
Netflix Revenue
“Companies rarely die from moving too fast,
and they frequently die from moving too slowly.”
—Reed Hastings, Netflix
Netflix is a $60 billion company.
That’s 12x Blockbuster’s peak value.
Deloitte University Press | dupress.deloitte.com
RateofChange
Time
KNOWLEDGE
DIVIDE
SPEED ACCESS ANALYTICS
SPEED
RULES AROUND SPEED
Empower Change with Technology
EMPOWERING CHANGE
Technology to bridge the gap.
File Management and Email Chat and Collaboration
Project & Process Managem...
EMPOWERING CHANGE
Through goal orientation
WATERFALL
GOAL
ORIENTATION
@KYLEPLACY
@KYLEPLACY
RULES AROUND SPEED
Empower Change with Technology
Minimum Viability
1999
The image part with relationship ID rId2 was not found in the file.
The image part with relationship ID rId2 was not found in the file.
Logikcull automates more than 3,000
different processing steps, including
deduplication, virus scanning and
indexing, so t...
DESIGN-CENTRIC FRAMING
Building minimum viability within your team or business
PERSONA
PROBLEM SCENARIO
ALTERNATIVES
VALUE...
DESIGN-CENTRIC FRAMING
Building minimum viability within your team or business
PERSONA
PROBLEM SCENARIO
ALTERNATIVES
VALUE...
DESIGN-CENTRIC FRAMING
Building minimum viability within your team or business
KEY ASSUMPTIONS
EXPERIMENT
VALIDATION CRITE...
DESIGN-CENTRIC FRAMING
Building minimum viability within your team or business
PERSONA
PROBLEM SCENARIO
ALTERNATIVES
VALUE...
Deloitte University Press | dupress.deloitte.com
RateofChange
Time
Individuals
Technology
Highest Performing Teams
and Bus...
KNOWLEDGE DIVIDE: the gap
between those who can find, create,
manage, process and disseminate
information and those who ar...
ACCESS
RULES AROUND ACCESS
We are the Google Generation
100,000,000,000
Number of monthly Google searches
When you need
it now
Type to search
The image part with
relationship ID rId3 was not
found in the file.
Google Search I’m F...
Stat about 8 hours in lost productivity
The exercise of searching for internal
knowledge can cost a business up to
8 hours...
JUST-IN-TIME: denoting a
manufacturing system in which
materials or components are delivered
immediately before they are r...
“Amazon says it may box and ship
products it expects customers in a specific
area will want—based on previous orders
and o...
@KYLEPLACY
RULES AROUND ACCESS
We are the Google Generation
Experience Drives Success
USER
CONSUMER
And the
experience is
seamless
@KYLEPLACY
The image part with relationship ID rId2 was not found in the file.
The image part with relationship ID rId2 was not found in the file.
• 45-55 minutes to use
• $800M to build
• $80M/year to maintain
Deloitte University Press | dupress.deloitte.com
RateofChange
Time
Individuals
Technology
Highest Performing Teams
and Bus...
KNOWLEDGE DIVIDE: the gap
between those who can find, create,
manage, process and disseminate
information and those who ar...
ANALYTICS
RULES AROUND ANALYTICS
Data over Dogma
“We must move from numbers
keeping score to numbers that
drive better actions.”
— David Walmsley
A rorschach test…
EXAMPLE OF AN
IMPACT SLIDE TEXT
Example of supporting information or
sourcing information goes here
How do you feel?
The image part with relationship ID rId5 was not found in the file.
EXAMPLE OF AN
IMPACT SLIDE TEXT
Example of supporting information or
sourcing information goes here
“We all have beliefs, tendencies,
and desires that are formed and
sustained—not by data—but by
some combination of our pas...
“70% of technology
implementations fail because
of bad data.”
- Forrester Research
There is one source of truth and
everyone is responsible for keeping
it clean.
@KYLEPLACY
@KYLEPLACY
RULES AROUND ANALYTICS
Data over Dogma
Embrace Amy Ingram
The image part with relationship ID rId2 was not found in the file.
Meet Amy Ingram
The image part with relationship ID rId2 was not found in the file.
@KYLEPLACY
Deloitte University Press | dupress.deloitte.com
RateofChange
Time
KNOWLEDGE
DIVIDE
SPEED ACCESS ANALYTICS
The company is viewed as an agile
network, empowered by team
leaders and fueled by collaboration
and knowledge-sharing.
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
How to Build the Business of the Future v2
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How to Build the Business of the Future v2

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This is the second presentation of Closing the Knowledge Divide. This version was used for the Quality Associates user conference on June 15th in Washington DC.

Publié dans : Business
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How to Build the Business of the Future v2

  1. CLOSING the KNOWLEDGE DIVIDE Kyle Lacy (@kyleplacy) Steps to Building the Business of the Future
  2. My Career
  3. Lessonly is used by thousands of teams to translate important work knowledge into lessons that accelerate productivity.
  4. We must understand change.
  5. The image part with relationship ID rId2 was not found in the file. Louis CK Video
  6. Technology RateofChange Time Deloitte University Press | dupress.deloitte.com
  7. Technology Highest Performing Teams and Businesses RateofChange Time Deloitte University Press | dupress.deloitte.com
  8. Technology Highest Performing Teams and Businesses RateofChange Time Typical Businesses Deloitte University Press | dupress.deloitte.com
  9. The image part with relationship ID rId2 was not found in the file. $205,000,000,000 total estimated cash reserve
  10. The image part with relationship ID rId2 was not found in the file. If they own the audience. They own the future.
  11. My morning before 8am…
  12. Deloitte University Press | dupress.deloitte.com RateofChange Time Individuals Technology Highest Performing Teams and Businesses Typical Businesses
  13. Deloitte University Press | dupress.deloitte.com RateofChange Time Highest Performing Teams and Businesses Typical Businesses KNOWLEDGE DIVIDE
  14. KNOWLEDGE DIVIDE: the gap between those who can find, create, manage, process and disseminate information and those who are impaired in the process.
  15. The impact of this divide is real.
  16. “People are falling behind because technology is advancing so fast and our skills and organizations aren’t keeping up.” — Erik Brynjolfsson, MIT
  17. Netflix vs. Blockbuster (2004 - 2010) $6 Billion Time $4 Billion $2 Billion $0 Blockbuster Revenue Netflix Revenue
  18. Netflix vs. Blockbuster (2004 - 2010) $6 Billion Time $4 Billion $2 Billion $0 Blockbuster Revenue Netflix Revenue
  19. “Companies rarely die from moving too fast, and they frequently die from moving too slowly.” —Reed Hastings, Netflix
  20. Netflix is a $60 billion company. That’s 12x Blockbuster’s peak value.
  21. Deloitte University Press | dupress.deloitte.com RateofChange Time KNOWLEDGE DIVIDE
  22. SPEED ACCESS ANALYTICS
  23. SPEED
  24. RULES AROUND SPEED Empower Change with Technology
  25. EMPOWERING CHANGE Technology to bridge the gap. File Management and Email Chat and Collaboration Project & Process ManagementLearning and Development Goal Orientation
  26. EMPOWERING CHANGE Through goal orientation
  27. WATERFALL GOAL ORIENTATION
  28. @KYLEPLACY
  29. @KYLEPLACY
  30. RULES AROUND SPEED Empower Change with Technology Minimum Viability
  31. 1999
  32. The image part with relationship ID rId2 was not found in the file.
  33. The image part with relationship ID rId2 was not found in the file.
  34. Logikcull automates more than 3,000 different processing steps, including deduplication, virus scanning and indexing, so that you don’t have to. You get an email when your documents are ready to review. It’s as simple as that.
  35. DESIGN-CENTRIC FRAMING Building minimum viability within your team or business PERSONA PROBLEM SCENARIO ALTERNATIVES VALUE PROP
  36. DESIGN-CENTRIC FRAMING Building minimum viability within your team or business PERSONA PROBLEM SCENARIO ALTERNATIVES VALUE PROP Chris the CTO - has funding and a mandate to transition the business towards cloud communications services; many bases to cover, lots of work to do. IT is the most expensive, most risky area when making changes to the business. 1) Place large, risky bets on major new system upgrades. 2) Make small incremental updates (but risk not keeping pace). Leonid will offer modular, integration-friendly applications in two critical areas: 1) services provisioning and 2) end user self-service portals.
  37. DESIGN-CENTRIC FRAMING Building minimum viability within your team or business KEY ASSUMPTIONS EXPERIMENT VALIDATION CRITERIA RESULT If we offer modular solutions in the areas of services provisioning and end user portals, we’ll find customers who want to buy those solutions. Offer consulting around related problem scenarios, for example standardizing workflows, standardizing product design and configuration options, and see if customers are interested. Do we find interested customers? Are we able to converge to similar offers on a repeatable basis? Does the work we do suggest that a software solution to standardize and automate the underlying jobs would be valuable? Strong preliminary validation
  38. DESIGN-CENTRIC FRAMING Building minimum viability within your team or business PERSONA PROBLEM SCENARIO ALTERNATIVES VALUE PROP KEY ASSUMPTIONS EXPERIMENT VALIDATION CRITERIA RESULT
  39. Deloitte University Press | dupress.deloitte.com RateofChange Time Individuals Technology Highest Performing Teams and Businesses Typical Businesses
  40. KNOWLEDGE DIVIDE: the gap between those who can find, create, manage, process and disseminate information and those who are impaired in the process.
  41. ACCESS
  42. RULES AROUND ACCESS We are the Google Generation
  43. 100,000,000,000 Number of monthly Google searches
  44. When you need it now Type to search The image part with relationship ID rId3 was not found in the file. Google Search I’m Feeling Lucky
  45. Stat about 8 hours in lost productivity The exercise of searching for internal knowledge can cost a business up to 8 hours of productivity per week per employee. - McKinsey
  46. JUST-IN-TIME: denoting a manufacturing system in which materials or components are delivered immediately before they are required in order to minimize inventory costs.
  47. “Amazon says it may box and ship products it expects customers in a specific area will want—based on previous orders and other factors…”
  48. @KYLEPLACY
  49. RULES AROUND ACCESS We are the Google Generation Experience Drives Success
  50. USER
  51. CONSUMER
  52. And the experience is seamless
  53. @KYLEPLACY
  54. The image part with relationship ID rId2 was not found in the file.
  55. The image part with relationship ID rId2 was not found in the file.
  56. • 45-55 minutes to use • $800M to build • $80M/year to maintain
  57. Deloitte University Press | dupress.deloitte.com RateofChange Time Individuals Technology Highest Performing Teams and Businesses Typical Businesses
  58. KNOWLEDGE DIVIDE: the gap between those who can find, create, manage, process and disseminate information and those who are impaired in the process.
  59. ANALYTICS
  60. RULES AROUND ANALYTICS Data over Dogma
  61. “We must move from numbers keeping score to numbers that drive better actions.” — David Walmsley
  62. A rorschach test…
  63. EXAMPLE OF AN IMPACT SLIDE TEXT Example of supporting information or sourcing information goes here
  64. How do you feel? The image part with relationship ID rId5 was not found in the file.
  65. EXAMPLE OF AN IMPACT SLIDE TEXT Example of supporting information or sourcing information goes here
  66. “We all have beliefs, tendencies, and desires that are formed and sustained—not by data—but by some combination of our past and our pride. When we deem any one of these beliefs, tendencies, or desires to be incontrovertibly true, the result is dogma.” — Max Yoder
  67. “70% of technology implementations fail because of bad data.” - Forrester Research
  68. There is one source of truth and everyone is responsible for keeping it clean.
  69. @KYLEPLACY
  70. @KYLEPLACY
  71. RULES AROUND ANALYTICS Data over Dogma Embrace Amy Ingram
  72. The image part with relationship ID rId2 was not found in the file. Meet Amy Ingram
  73. The image part with relationship ID rId2 was not found in the file.
  74. @KYLEPLACY
  75. Deloitte University Press | dupress.deloitte.com RateofChange Time KNOWLEDGE DIVIDE
  76. SPEED ACCESS ANALYTICS
  77. The company is viewed as an agile network, empowered by team leaders and fueled by collaboration and knowledge-sharing.

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