This document discusses strategies for closing the knowledge divide in businesses. It advocates for empowering change through technology to improve speed, access, and data-driven decision making. Modular solutions and minimum viable products are recommended to iteratively validate customer needs and keep pace with rapid technological change.
14. Deloitte University Press | dupress.deloitte.com
RateofChange
Time
Individuals
Technology
Highest Performing Teams
and Businesses
Typical Businesses
15. Deloitte University Press | dupress.deloitte.com
RateofChange
Time
Highest Performing Teams
and Businesses
Typical Businesses
KNOWLEDGE
DIVIDE
16. KNOWLEDGE DIVIDE: the gap
between those who can find, create,
manage, process and disseminate
information and those who are
impaired in the process.
27. EMPOWERING CHANGE
Technology to bridge the gap.
File Management and Email Chat and Collaboration
Project & Process ManagementLearning and Development
Goal Orientation
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37.
38. Logikcull automates more than 3,000
different processing steps, including
deduplication, virus scanning and
indexing, so that you don’t have to. You
get an email when your documents are
ready to review. It’s as simple as that.
43. DESIGN-CENTRIC FRAMING
Building minimum viability within your team or business
PERSONA
PROBLEM SCENARIO
ALTERNATIVES
VALUE PROP
Chris the CTO - has funding and a mandate to transition the business
towards cloud communications services; many bases to cover, lots of work
to do.
IT is the most expensive, most risky area when making changes
to the business.
1) Place large, risky bets on major new system upgrades. 2) Make small
incremental updates (but risk not keeping pace).
Leonid will offer modular, integration-friendly applications in two critical
areas: 1) services provisioning and 2) end user self-service portals.
44. DESIGN-CENTRIC FRAMING
Building minimum viability within your team or business
KEY ASSUMPTIONS
EXPERIMENT
VALIDATION CRITERIA
RESULT
If we offer modular solutions in the areas of services provisioning and end
user portals, we’ll find customers who want to buy those solutions.
Offer consulting around related problem scenarios, for
example standardizing workflows, standardizing product design and
configuration options, and see if customers are interested.
Do we find interested customers? Are we able to converge to similar offers
on a repeatable basis? Does the work we do suggest that a software solution
to standardize and automate the underlying jobs would be valuable?
Strong preliminary validation
45. DESIGN-CENTRIC FRAMING
Building minimum viability within your team or business
PERSONA
PROBLEM SCENARIO
ALTERNATIVES
VALUE PROP
KEY ASSUMPTIONS
EXPERIMENT
VALIDATION CRITERIA
RESULT
46. Deloitte University Press | dupress.deloitte.com
RateofChange
Time
Individuals
Technology
Highest Performing Teams
and Businesses
Typical Businesses
47. KNOWLEDGE DIVIDE: the gap
between those who can find, create,
manage, process and disseminate
information and those who are
impaired in the process.
51. When you need
it now
Type to search
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found in the file.
Google Search I’m Feeling Lucky
52. Stat about 8 hours in lost productivity
The exercise of searching for internal
knowledge can cost a business up to
8 hours of productivity per week per
employee.
- McKinsey
53. JUST-IN-TIME: denoting a
manufacturing system in which
materials or components are delivered
immediately before they are required
in order to minimize inventory costs.
54. “Amazon says it may box and ship
products it expects customers in a specific
area will want—based on previous orders
and other factors…”
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64.
65.
66. • 45-55 minutes to use
• $800M to build
• $80M/year to maintain
67.
68.
69. Deloitte University Press | dupress.deloitte.com
RateofChange
Time
Individuals
Technology
Highest Performing Teams
and Businesses
Typical Businesses
70. KNOWLEDGE DIVIDE: the gap
between those who can find, create,
manage, process and disseminate
information and those who are
impaired in the process.
76. EXAMPLE OF AN
IMPACT SLIDE TEXT
Example of supporting information or
sourcing information goes here
77.
78.
79.
80. How do you feel?
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81. EXAMPLE OF AN
IMPACT SLIDE TEXT
Example of supporting information or
sourcing information goes here
82. “We all have beliefs, tendencies,
and desires that are formed and
sustained—not by data—but by
some combination of our past
and our pride. When we deem
any one of these beliefs,
tendencies, or desires to be
incontrovertibly true, the result
is dogma.”
— Max Yoder