The document provides tips and strategies for using social media and online communication to build relationships with customers and promote a business. It discusses utilizing blogs, social networking sites like Facebook, and online video to engage with communities and share perspectives. It also offers specific advice on tasks like creating social media profiles, using email databases to connect with clients, and using tools like Google Calendar and social media management platforms to organize time and monitor brand presence online.

5. The Pact

6. www.kylelacy.com

9. Customers are people first.

10. Community Engagement Attention 

12. The online technologies and practices that people use to share opinions, insights, experiences, and perspectives with each other.

22. Silence is not an option.

24. How do we utilize the future of communication?

25. Customers are people first.

26. 7 Steps To Building Online Relationships

31. The Dreaded Facebook DING

32. be authentic

36. What is a blog?

37. What is a blog?

39. A place to share stories and establish trust.

44. What is Facebook?

47. 5 Tips to Marketing on Facebook

56. #4: Facebook Marketplace

73. www.Ping.fm www.Hootsuite.com

78. Twitter/Facebook Seminar http://www.tinyurl.com/brandswag