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Change Agents
How Consumer Centric Technology Companies Are Changing the World and How to Survive |
@KylePLacy 10/23/17
My Career
Lessonly is used by thousands of teams
to translate important work knowledge
into lessons that accelerate productivity.
We must understand change.
Louis CK Video
Why is this happening?
Companies are struggling to
keep up with the rate of
modern change
Technology
RateofChange
Time
Deloitte University Press | dupress.deloitte.com
Technology
Highest Performing Teams
and Businesses
RateofChange
Time
Deloitte University Press | dupress.deloitte.com
Technology
Highest Performing Teams
and Businesses
RateofChange
Time
Typical Businesses
Deloitte University Press | dupres...
My morning
before 8am…
Deloitte University Press | dupress.deloitte.com
RateofChange
Time
Individuals
Technology
Highest Performing Teams
and Bus...
Deloitte University Press | dupress.deloitte.com
RateofChange
Time
Highest Performing Teams
and Businesses
Typical Busines...
The gap between those who can find,
create, manage, process and
disseminate information and those
who are impaired in the ...
The impact of this divide is real.
“People are falling behind because
technology is advancing so fast
and our skills and organizations
aren’t keeping up.”
— ...
Netflix vs. Blockbuster (2004 - 2010)
$6 Billion
Time
$4 Billion
$2 Billion
$0
Blockbuster Revenue
Netflix Revenue
Netflix vs. Blockbuster (2004 - 2010)
$6 Billion
Time
$4 Billion
$2 Billion
$0
Blockbuster Revenue
Netflix Revenue
Netflix is a $60 billion company.
That’s 12x Blockbuster’s peak value.
“Companies rarely die from moving too fast,
and they frequently die from moving too slowly.”
—Reed Hastings, Netflix
Industrial
Revolution
1760-1840
Cotton Gin
Steam Engine
Bessemer Process
Model T
Telephone
Transistor
Industrial
Revolution
1760-1840
Information
Revolution
1940-1990
Computers
Radio
Television
Internet
Cotton Gin
Steam Engi...
Industrial
Revolution
1760-1840
Information
Revolution
1940-1990
Consumer
Revolution
2000-2016
Mobile
Social
SaaS
Cloud
Ma...
Industrial
Revolution
1760-1840
Information
Revolution
1940-1990
Consumer
Revolution
2000-2016
Intelligence
Revolution
202...
SURVIVING CHANGE
We need to understand the trends to survive.
• Micro-Moments
• Data at Scale
• Assisted Intelligence
• Ma...
1. Micro-Moments
29
We are the Google Generation.
100,000,000,000
Number of monthly Google searches
When you need
it now
Type to search
Google Search I’m Feeling Lucky
FB Mobile = 1,100,000,000
monthly active users
1999
JUST-IN-TIME: denoting a
manufacturing system in which
materials or components are delivered
immediately before they are r...
“Amazon says it may box and ship products
it expects customers in a specific area will
want—based on previous orders and o...
@KYLEPLACY
CUSTOMER
CONSUMER
AND THE
EXPERIENCE
IS SEAMLESS
@KYLEPLACY
“…Amazon blimps would circle over cities at
45,000 feet and launch drones carrying
orders. The drones would initially fall...
2. Data at Scale
“We must move from numbers
keeping score to numbers that
drive better actions.”
— David Walmsley
A rorschach test…
EXAMPLE OF AN
IMPACT SLIDE TEXT
Example of supporting information or
sourcing information goes here
How do you feel?
EXAMPLE OF AN
IMPACT SLIDE TEXT
Example of supporting information or
sourcing information goes here
Now?
70% of technology
implementations fail because
of bad data.
— Forrester
There is one source of truth and
everyone is responsible for keeping it
clean.
File Management and Email Chat and Collaboration
Project & Process ManagementLearning and Development
Journey & Email Mana...
@KYLEPLACY
@KYLEPLACY
3. Assisted Intelligence
@KYLEPLACY
Meet Amy Ingram
“If Alexa were a human assistant,
you’d fire her, if not have her
committed.”
- Farhad Manjoo
Machine Intelligence
ASSISTED INTELLIGENCE
What needs to happen to gain true machine intelligence?
• Deep Learning
• Natural Language Processin...
Deep Learning
is a subfield of machine learning concerned
with algorithms inspired by the structure and
function of the br...
Location Based
Intelligence
Personalization &
Interaction Engine
Reverse Logistics
Solution
Personalization
Engine
Natural Language Processes (NLP)
is the ability of a computer program to
understand human speed as it is spoken.
Deep Learning & NLP
More data + More Intelligence = Highly
Personalized Experiences
Final Thoughts:
How do we adapt?
Deloitte University Press | dupress.deloitte.com
RateofChange
Time
Individuals
Technology
Highest Performing Teams
and Bus...
The company is viewed as an agile
network, empowered by team
leaders and fueled by collaboration
and knowledge-sharing.
The creation and management of the
customer experience is the only
thing that makes you relevant.
contact.
Kyle.lacy@lessonly.com
@kyleplacy
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
Surviving the Change Agents - How Business Survive the Next Evolution
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Surviving the Change Agents - How Business Survive the Next Evolution

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The presentation was given for LTC's conference in Indianapolis on October 26, 2017.

Publié dans : Marketing
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Surviving the Change Agents - How Business Survive the Next Evolution

  1. Change Agents How Consumer Centric Technology Companies Are Changing the World and How to Survive | @KylePLacy 10/23/17
  2. My Career
  3. Lessonly is used by thousands of teams to translate important work knowledge into lessons that accelerate productivity.
  4. We must understand change.
  5. Louis CK Video
  6. Why is this happening?
  7. Companies are struggling to keep up with the rate of modern change
  8. Technology RateofChange Time Deloitte University Press | dupress.deloitte.com
  9. Technology Highest Performing Teams and Businesses RateofChange Time Deloitte University Press | dupress.deloitte.com
  10. Technology Highest Performing Teams and Businesses RateofChange Time Typical Businesses Deloitte University Press | dupress.deloitte.com
  11. My morning before 8am…
  12. Deloitte University Press | dupress.deloitte.com RateofChange Time Individuals Technology Highest Performing Teams and Businesses Typical Businesses
  13. Deloitte University Press | dupress.deloitte.com RateofChange Time Highest Performing Teams and Businesses Typical Businesses THE DIVIDE
  14. The gap between those who can find, create, manage, process and disseminate information and those who are impaired in the process.
  15. The impact of this divide is real.
  16. “People are falling behind because technology is advancing so fast and our skills and organizations aren’t keeping up.” — Erik Brynjolfsson, MIT
  17. Netflix vs. Blockbuster (2004 - 2010) $6 Billion Time $4 Billion $2 Billion $0 Blockbuster Revenue Netflix Revenue
  18. Netflix vs. Blockbuster (2004 - 2010) $6 Billion Time $4 Billion $2 Billion $0 Blockbuster Revenue Netflix Revenue
  19. Netflix is a $60 billion company. That’s 12x Blockbuster’s peak value.
  20. “Companies rarely die from moving too fast, and they frequently die from moving too slowly.” —Reed Hastings, Netflix
  21. Industrial Revolution 1760-1840 Cotton Gin Steam Engine Bessemer Process Model T Telephone Transistor
  22. Industrial Revolution 1760-1840 Information Revolution 1940-1990 Computers Radio Television Internet Cotton Gin Steam Engine Bessemer Process Model T Telephone Transistor
  23. Industrial Revolution 1760-1840 Information Revolution 1940-1990 Consumer Revolution 2000-2016 Mobile Social SaaS Cloud Machine Learning Computers Radio Television Internet Cotton Gin Steam Engine Bessemer Process Model T Telephone Transistor
  24. Industrial Revolution 1760-1840 Information Revolution 1940-1990 Consumer Revolution 2000-2016 Intelligence Revolution 2020+ Mobile Social SaaS Cloud Machine Learning Computers Radio Television Internet Cotton Gin Steam Engine Bessemer Process Model T Telephone Transistor Nanotechnology Artificial Intelligence Virtual Reality Deep Learning Blockchain
  25. SURVIVING CHANGE We need to understand the trends to survive. • Micro-Moments • Data at Scale • Assisted Intelligence • Machine Intelligence
  26. 1. Micro-Moments
  27. 29
  28. We are the Google Generation.
  29. 100,000,000,000 Number of monthly Google searches
  30. When you need it now Type to search Google Search I’m Feeling Lucky
  31. FB Mobile = 1,100,000,000 monthly active users
  32. 1999
  33. JUST-IN-TIME: denoting a manufacturing system in which materials or components are delivered immediately before they are required in order to minimize inventory costs.
  34. “Amazon says it may box and ship products it expects customers in a specific area will want—based on previous orders and other factors…”
  35. @KYLEPLACY
  36. CUSTOMER
  37. CONSUMER
  38. AND THE EXPERIENCE IS SEAMLESS
  39. @KYLEPLACY
  40. “…Amazon blimps would circle over cities at 45,000 feet and launch drones carrying orders. The drones would initially fall to earth relying largely on gravity, and their motors would fire up for the final stretch.” Source: http://money.cnn.com/2016/12/29/technology/amazon-aerial-warehouse/
  41. 2. Data at Scale
  42. “We must move from numbers keeping score to numbers that drive better actions.” — David Walmsley
  43. A rorschach test…
  44. EXAMPLE OF AN IMPACT SLIDE TEXT Example of supporting information or sourcing information goes here
  45. How do you feel?
  46. EXAMPLE OF AN IMPACT SLIDE TEXT Example of supporting information or sourcing information goes here
  47. Now?
  48. 70% of technology implementations fail because of bad data. — Forrester
  49. There is one source of truth and everyone is responsible for keeping it clean.
  50. File Management and Email Chat and Collaboration Project & Process ManagementLearning and Development Journey & Email Management Data Management List Development CRM Business Intelligence
  51. @KYLEPLACY
  52. @KYLEPLACY
  53. 3. Assisted Intelligence
  54. @KYLEPLACY
  55. Meet Amy Ingram
  56. “If Alexa were a human assistant, you’d fire her, if not have her committed.” - Farhad Manjoo
  57. Machine Intelligence
  58. ASSISTED INTELLIGENCE What needs to happen to gain true machine intelligence? • Deep Learning • Natural Language Processing • Quantum Computing
  59. Deep Learning is a subfield of machine learning concerned with algorithms inspired by the structure and function of the brain called artificial neural networks.
  60. Location Based Intelligence Personalization & Interaction Engine Reverse Logistics Solution Personalization Engine
  61. Natural Language Processes (NLP) is the ability of a computer program to understand human speed as it is spoken.
  62. Deep Learning & NLP More data + More Intelligence = Highly Personalized Experiences
  63. Final Thoughts: How do we adapt?
  64. Deloitte University Press | dupress.deloitte.com RateofChange Time Individuals Technology Highest Performing Teams and Businesses Typical Businesses THE DIVIDE
  65. The company is viewed as an agile network, empowered by team leaders and fueled by collaboration and knowledge-sharing.
  66. The creation and management of the customer experience is the only thing that makes you relevant.
  67. contact. Kyle.lacy@lessonly.com @kyleplacy

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