1. Kyle Robinson
665 Westside Avenue
Madisonville, KY, 42431
(502) 724-1755
kyle.robinson625@topper.wku.edu
PROFESSIONAL EXPERIENCE
Hopkins County Board of Education
Substitute Teacher
230 South Seminary Street, Madisonville, KY, 42431
(270) 825-6000
November 2012 – February 2013 & November 2015 – Present
■ Accept substitute teaching assignments both by claiming coverage for scheduled absences via AESOP web
software or being called in case of emergency.
■ Learn proper normal working procedures for various school around the Hopkins County school district as well
as emergency procedures in case of lockdown, etc.
■ Keep detailed documentation of each day to ensure professors are as informed as possible and can continue
lessons efficiently and expediently.
Jefferson National Financial
Systems Administrator
10350 Ormsby Park Place, 6th Floor, Louisville, KY, 40223
(866) 667-0564
February 2013 – December 2014
■ Ensure smooth day-to-day operations of all departments by checking on server and individual machine status,
and quickly responding to any abnormalities both employee-level or company-wide.
■ Perform routine maintenance tasks to keep business running, including but not limited to monitoring data
backups, applying the latest Microsoft updates to all servers, and watching machine stability.
■ Administrate new hires and terminations by activating/disabling employee accounts, access cards, email, and
collecting/sorting appropriate paperwork.
■ Perform hardware replacements on both employee machines and general office tech as needed.
■ Provide front-line technical support both via phone and in-person for all company employees, including but not
limited to hardware, software assistance, general tech inquiries, and mobile device management.
Western Kentucky University IT Helpdesk
Desktop Support Consultant
1906 College Heights Blvd., 3rd Floor, Bowling Green, KY, 42101
(270) 745-7000
September 2008 – February 2012
■ Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or
appropriate software.
■ Answer user inquiries regarding computer software or hardware operation to resolve problems.
■ Install and perform minor repairs to hardware, software, or peripheral equipment, following design or
installation specifications.
■ Improve office efficiency and turnaround times by analyzing current hardware and data needs and providing
pre-imaged hard drives.

2. Centre College Scene Shop
Scene Shop Technician
600 West Walnut Street, Danville, KY, 40422
(859) 238-5200
September 2006 – May 2008
■ Prepare two different professional stages for both student and outside performances of multiple varieties,
including musicals, ballets, plays, and film presentations.
■ Operate power and stationary tools including table and band saws safely and efficiently.
■ Paint/decorate backdrops to specifications using a variety of tools and often in vastly different themes from one
to the next.
■ Procure materials using shop funds and vehicle.
EDUCATION
Western Kentucky University
Bowling Green, Kentucky
Bachelor of Science - Computer Information Technology, May 2012
■ Minor in Dramatic Arts.
■ Gamer's Guild member 2 years.
Centre College
Danville, Kentucky
Completed coursework towards Computer Science degree, May 2008
■ Received musical theater scholarship.
■ Assisted in campus theater scene shop.
■ Alpha Phi Omega member.
PROFESSIONAL CERTIFICATIONS
ACT WorkKeys NCRS Job Skills Assessment
Applied Mathematics (7/7), Locating Information (5/6), Reading for Information (7/7)
NCRS Gold Certified November 2012
CompTIA A+ Certification
220-701 & 220-702 - 2009 Specification
Certified November 2012
ADDITIONAL SKILLS
■ Calm demeanor, able to deal with stressful situations or clients peacefully as well as
explain difficult concepts to those not familiar with computer use.
■ Familiarity with common software including Windows XP, 7, Server 2008/2012
Operating Systems, Microsoft Office Suite, Active Directory, Group Policy Management,
internet browsers, virtual machine software, Symantec Antivirus and Symantec Endpoint
Protection, and Norton Ghost.
■ Experience building PCs as well as installing and replacing hardware such as hard drives,
CPUs, RAM, system fans, and video cards in both desktops and laptops.

3. ■ Broad experience with a variety of third-party computer software from a young age, such
as Piriform Ccleaner, Veeam Backup & Replication, Malwarebytes Anti-Malware,
WinRAR, and TeraCopy.
■ Limited programming experience with Java, Python, C#, and BASIC.
■ 10+ years public speaking/theater experience.
■ Limited experience assisting with/managing out-of-home Amazon.com and Half.com
online book/software stores.
■ Avid business and creative writer in spare time.