The document summarizes research on buyer perceptions of real estate agents. It finds that only 14% of buyers rated their experience as excellent, and only 25% would definitely use their agent again to sell their home. Additionally, 68% felt agents had little interest in helping them find a suitable property. However, providing excellent buyer service can lead to clients referring business and recommending the agent. The document provides tips for agents to improve buyer care, such as being flexible with viewing times and responsive to inquiries.