1. Global Executive
Council Overview

2. Understanding LNS
LNS is research and advisory firm that helps
clients innovate and achieve operational
excellence.
Headquartered in Cambridge, MA
We deliver the market intelligence and
thought leadership needed to capture the
value of technology through:
 Experienced analysts
 Primary research
 Deep industry contacts
 Interactive data visualizations

3. Benchmarking Research
LNS has benchmarked 1,200+ executives,
industry demographics include:

4. LNS Research in Media
©LNS Research 2012

5. Global Executive Councils
The Global Executive Councils exists to help
organizations address quality management
and operations challenges through
thought-provoking research, benchmark data,
and networking opportunities.

6. LNS Research Council Members
©LNS Research 2012

7. Customer Success Story: Daikin Applied
Ryan Fleser,
Director, Corporate Quality & Environmental
Daikin Applied
http://www.daikin.com
“I have been a member of the LNS Global Executive Council for a
year and have had a very successful experience with them. LNS
Research is a thought leader in the area of enterprise quality
and environmental management. The quarterly council meetings
have been important for gaining insights into best practices from
leading companies, and I have used these insights to develop
improvement plans in our own systems and culture”.
©LNS Research 2013

8. Customer Success Story: Lindt & Sprüngli
Sarah Keller,
VP Research & Development / Quality Assurance
Lindt & Sprüngli (USA) Inc.
http://www.lindtusa.com/
“We have been working on several initiatives around quality metrics
and systems implementation. The LNS Research team experts
have given me access to benchmark data from hundreds of global
quality executives, connected me to peer council members, and
provided me with key insights and best practices in this space. This
has been very useful as I have been trying to make some critical
decisions around my quality and compliance software strategy”.
©LNS Research 2013

9. Global Executive Council Coverage
The Global Executive Council has two
important tracks to help organization achieve
Operational Excellence.
1. Enterprise Quality Management:

This track is focused towards executives responsible for
managing quality initiatives across the value chain. Council
members get access to research and benchmark data to
understand how to effectively manage quality from a people,
process, and technology standpoint.
2. Manufacturing Operations Management:

This track is focused towards executives responsible for
managing global manufacturing operations. Some of the
critical areas discussed include best practices on how to do
multi-site and global deployments of manufacturing software
solutions, manufacturing metrics, address challenges of aging
workforce etc.

10. Quality Management Coverage
 Building a Global Quality Metrics Program
 Enterprise Quality Management Software
 Risk Management & Compliance
 Process Standardization & Building a Culture
of Quality
 Measuring the Total Cost of Quality
 Supplier Quality Management

11. Manufacturing Operations Coverage
 Manufacturing Operational Excellence
Strategies, Initiatives, & The Role of Software
 Managing Business Continuity Amidst an Aging
Workforce
 Role-Based Manufacturing Operations Metrics
to Support Operational Excellence
 Best Practices for Global Manufacturing
Software Implementations

12. Global Executive Councils
Benefits of Membership:
 Attend exclusive quarterly webcasts where LNS analysts and guest
speakers will share recent research, best practices, and case studies
 Access to the Executive Council exclusive research library
 Inquiry time with LNS research team to get feedback on your key
initiatives and request research
 Ability to connect with other council executives on initiatives that are
germane to your organization
 Opportunity to help define future research topics LNS
 Be highlighted as a thought leader in LNS Research publications

13. One-on-One Member Networking
A main goal of this executive network is for
members to connect with one another, and
use each other as resources for solving their
most pressing quality issues.
Examples of peer conversations that have been facilitated are:
• Harley-Davidson & Newell Rubbermaid: sharing best
practices on building a organizational quality department & the
most effective employee structure
• Lindt Chocolates & Daikin McQuay: discussing quality
management systems and implementation experiences
(planning adoption vs. fully integrated)
©LNS Research 2012

14. Resources
To request more information on the Global Executive
Councils, please fill out this form.
For more information regarding our research, please reference the following information:
•
• LNS Research Blog
• LNS Research Global Executive Council Library
• LNS Research Quality Management Research Library
LNS Research Manufacturing Operations Management Research Library
Our mission is to always put client needs first and provide
market leading analysis into how new software and best
practices can drive Operational Excellence.
©LNS Research 2012

15. For more information:
Natalie Tarutis
natalie.tarutis@lnsresearch.com
(617) 401 2996