This candidate has over 15 years of experience in customer service and account management roles. She has strong relationship building, communication, and multi-tasking skills. She is proficient in Microsoft Office, SAP, and Oracle software.

1. SUMMARY OF QUALIFICATIONS
Strong relationship building abilities demonstrated through working with colleagues, directors,
management, and customer base. Outstanding customer service, Self-motivated and proactive, and the
ability to work with minimal direction, Ability to speak professionally to large or small groups in an
organized and informative manner. Flexibility and multi-tasking capabilities to guarantee all
responsibilities receive the utmost attention and care. Proficient in Microsoft Office Suite, SAP, & Oracle
EXPERIENCE
Verification Specialist (Harvard Resource Solution)
Smile Dental, Farmington Hills, MI 10/2015 - 01/2016
Responsible for verifying patient insurance via phone or website. Obtain precertification as needed.
Document all information in computer system. Submit authorizations for procedures, ultrasounds,
consultations, office visits.
Office Manager
Hands On Auto Detailing 11/2013 - 08/2014
Responsible for overall front office activities, including the reception area, mail, large purchasing requests
and facilities. Directing and coordinating office services and related activities, including developing and
supervising programs for the maximum utilization of services and equipment.
Major Accounts Collection Analyst
Level 3 Communications/Global Crossing Telecommunications, Southfield, MI 04/2008 - 08/2012
Collaborates with the customer, sales organization, and other internal departments to proactively resolve
billing and collection related issues. Reduced DSO to 42 days at year end of 2011 compared to DSO of
51 days at the end of 2010. Provides status updates to management for past due balances, credits due,
open disputes, and other reports as requested for customer base.
Ixnet Collection Analyst
Global Crossing Telecommunications, Southfield, MI 04/2002 - 04/2008
Responsible for collection related activities for IXnet to ensure high recovery results. Reviewed accounts
with credit analyst to approve add-on, moves, or changes to the customer's accounts. Provides status
updates to management for past due balances, credits due, open disputes, and other reports as
requested for customer base.
EDUCATION
LaShelia Hurd
(248)229-3878
lashelia.hurd@gmail.com

2. Bachelor, Business Management, University of Phoenix, MI. 2013 - Present