Join Lambda Solution's Master Class as we’ll help you get started so that you can keep your LMS running smoothly while you onboard your new LMS Administrator.
6. ● You have just been hired to take over an LMS
● You just lost your LMS Administrator
● Other...
Poll: Which situation best matches you
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7. Get to know your:
1. Team
2. Site (LMS)
3. Learners
4. Courses
Agenda: What to do when you need to take over
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10. ● Who’s the champion/sponsor?
○ What is their vision?
○ What does success look like to them?
○ What are your KPIs?
● Who else works on/in the LMS?
○ Course Creators
○ Instructors
○ Data Analysts
○ IT
○ HelpDesk
○ Marketing
Internal Team
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What is your role with the LMS?
What do you need from me?
What information can you provide me with?
Standard Operating Procedures (SOPs)
11. ● Who are you hosting with?
● Are there other partners/technologies/integrations involved?
○ eCommerce
○ WordPress
○ Drupal
○ Analytics Solution
○ SSO
○ HRIS
● Are you self-hosting?
○ IT
Vendor/Partner Team
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12. 1. Call us immediately!
2. Customer Success Team
3. Customer Experience Team
If your Vendor is Lambda Solutions
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● Everything you need to know about your account
● Plans for the future
● Concerns
● Technical issues/questions
● How to’s
● Training
13. ● Site Administration
● User Management
● Courses Management
Site, Users, Courses
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Visual Cues
15. 1. Frontpage / Dashboard
2. Site administration
3. Site administrators
4. Users
5. Courses
6. Authentication and Enrolment
Explore your site
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17. 1. Get to know your team(s)
2. Call your vendor
3. Explore your site
4. Get to know your Users
5. Get to know your Courses
6. Be curious
7. Document processes
Review: Keep Calm and Make a Plan!
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18. ● What’s New in Zoola Analytics
○ Tuesday October 22, 10am PT / 1pm ET
● Troubleshooting with Sam McCullough
○ Tuesday October 29, 10am PT / 1pm ET
Upcoming Sessions
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