1.
Another Dimension
Social Learning in the Workplace
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2.
1. Why Social Learning works?
2. What’s required?
3. Step by step adoption
4. Measuring Benefits
5. What are the key trends in the workplace?
6. Resources and Case Studies
Content
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3.
Clay Shirky, Cognitive Surplus: Creativity and Generosity in a Connected Age
The Oldest Learning Process…
Prior to the Internet, the last technology that had any real effect
on the way people sat down and talked together was table.
Learner or/and
Relationship
Centred
Teaching
Centred
Apprentice
Centred
One to Many
Focus on needs
of teaching
process
One to one
Focus on quality
of craft
One or many
Focus on
Relationships:
People,
Content, Work
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4.
Why Social Learning Works?
Training often gives people solutions to problems
already solved. Collaboration addresses challenges
no one has overcome before.
People learn best within the context of their needs.
Most people find easier recalling information
learned from others, when we connect with people
exchange sticks with us.
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5.
95% 0f company knowledge in heads of people
Some Findings
90% of people are searching for knowledge via Internet
that is also available within the company
In three years 20% of business will replace e-mail with
social media tools
Millennials make up 35% of today’s workforce. This
figure will rise to 47% by 2014 (BLS.gov)
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Data Sources: Pew, Gartner, Wall Street Journal, Nielsen, Socialnomics.net

6.
After the tragic events of 9/11, a team of Harvard
psychologists quietly “invaded” the U.S. intelligence system.
By surveying, interviewing and observing hundreds of
analysts across 64 different intelligence groups, the
researchers ranked those units from best to worst. The
critical factor wasn’t having stable team membership and the
right number of people. Nor was it well-defined roles and
responsibilities or strong leadership.
The single strongest predictor of group effectiveness was
the amount of help that analysts gave to each other.
These contributions helped analysts question their own
assumptions, fill gaps in their knowledge, gain access to
novel perspectives and recognize patterns in seemingly
disconnected threads of information.
The Hidden Dimension
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7.
An idea space where anyone can ‘think’outside
of their mind, leveraging their connections with
others.
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8.
Microsoft Share Point
Socialtext
Salesforce Chatter
Jive
Yammer
Google apps
Other platforms
Tools and Technologies
Microblogging
Mobile Client
Video and Images
Document collaboration
Wiki
News
Activity streams/ status updates
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PLATFORMS MOST REQUESTED FEATURES

9.
Existing landscape
People
People
Assets
Assess
the mix
Technology Culture
Clarify
Intensions
Front Line Early Adopters
Top Down
Approval
Critical Content Mass
Find
advocates
Assess
the mix
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Where To Start?

10.
Step 1: Adoption
Step 2: Effective
Information
dissemination
Step 3: Problem
Solving via
Collaboration
Maturity Stages
More effective
Communications
Replacing group reports,
mailing lists etc.
Community
Groups forming
around topics to share
best practices.
Information Sharing
(request & dissemination)
Reach through silos
to obtain available within the
company expertise.
On-boarding New Staff
Introduce new staff to the
organisation, help them find
information and meet
people.
Collaboration
Complete work requiring
collaboration from parties
in different locations,
departments or external
3rd parties.
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11.
Create Environment
People Profile Bio List of skills
Job
function
People
Process
People
engagement
Content
management
Content
creation
Content
Sharing
Information
sharing
Information
search
Collaboration
@vesna1313
To ‘kick off’ your adoption process find a skilful facilitator
within your organisation, this will help to create lively
discussions during the first few months.

12.
Step 1:
Adoption
Step 2: Effective
Information
dissemination
Step 3: Problem
Solving via
Collaboration
Drive Adoption
Profiles:
List skills and interests.
Team Communication
Start with your
own team, create awareness.
Content Sharing
Create and distribute best
practice for content sharing,
review tags regularly.
Community
Encourage status updates on
great book to read, last
watched movie.
Search analytics
Regular search analysis will
accommodate decision
making process
Revise Groups
and Topics
Number of profiles,
number of
characteristics listed.
Logins, posts, replies
by management.
Increase in active
groups, tags, links,
post replies and other
content creation
activities across all
organisation.
Average time between
post to response.
Increase number of
cross connections,
content repurposing.

13.
Mobile Social
Learning
Rapid Content
Production
Talent
Management
Key Trends
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14.
Resources and Case Studies
1. Clay Shirky, Cognitive Surplus http://www.amazon.com/Cognitive-Surplus-
Technology-Consumers-Collaborators/dp/0143119583
2. Givers Take All: The Hidden Dimension of Corporate Culture
http://www3.cfo.com/article/2013/4/people_mckinsey-givers-corporate-
culture-reward-givers-wharton-school
3. Yammer
https://www.yammer.com/customers/
4. Salesforce Chatter
https://www.salesforce.com/au/chatter/overview/
5. Bloomfire
http://www.bloomfire.com/bloomfire-customers.html
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