1.
1
Pega Microsoft Salesforce Service now Alfresco Appian
Overal Technical Capability 4.3 4 4 4 3.6 4.1
Integration & Deployment 4.1 4.2 4 4 3.8 4.2
Services & Support 4.5 3.9 5 4 3 4
Tech Stack- Reusable Components 4.2 4.1 4.2 4 4 4
Cost of talent 4 4 4 3.9 3.8 4
Availaability of technical talent
in the marketplace 3.9 4 4 4 3 4
Maintenance 3.7 4 4 4 3 4
Pricing
Starts at 95$ per
user per month
based on
consumption
Starts at 65$ per
user per month
Starts at 25$ per
user per month
for an annual
subscription
For Professional
$75.00 per user
per month
starts at $100 per
user/month
+ standard ITSM
package
starts at $92
per user/month
Starts at 75$ per
user per month
Implementation
Designed to be
deployed on-
premises, in the
public cloud, or
through Pega Cloud
Cloud or On
premise
Cloud
Deployment On Premises
Cloud or On
premise
Public Cloud
On Premise
Customization
Provides a
collection of Visual
tools.
Allows you to
customize or
create your own
apps
Range of limited
lightning
application
programming
technologies
Can be
customized Yes
COMPARATIVE ANALYSIS

2.
2
COMPARATIVE ANALYSIS
Pega Microsoft Salesforce Service now Alfresco Appian
Overal Technical Capability 4.3 4 4 4 3.6 4.1
Integration & Deployment 4 4.2 4 4 3.8 4.2
Services & Support 4 3.9 5 4 3 4
Tech Stack- Reusable Components 4.2 4.1 4.2 4 4 4
Cost of talent 4 4 4 3.9 3.8 4
Availaability of technical talent
in the marketplace 3.9 4 4 4 3 4
Maintenance 3.8 4 4 4 3 4
Pricing
Starts at 95$ per
user per month
based on
consumption
Starts at 65$ per
user per month
Starts at 25$ per user
per month for an
annual subscription
For Professional $75.00
per user per month
starts at $100 per
user/month
+ standard ITSM
package
starts at $92
per user/month
Starts at 75$ per
user per month
Implementation
Designed to be
deployed on-
premises, in the
public cloud, or
through Pega Cloud Cloud or On premise Cloud Deployment On Premises
Cloud or On
premise
Public Cloud
On Premise
Customization
Provides a collection
of Visual tools.
Allows you to
customize or create
your own apps
Range of limited
lightning application
programming
technologies Can be customized Yes
Features & add ons 4 4.4 5 4 4.2 4