Laura Klein

San Francisco Bay Area United States

Principal, Users Know & Author of Build Better Products and UX for Lean Startups

Technology / Software / Internet

Author of Build Better Products (Rosenfeld Media '16) and UX for Lean Startups (O'Reilly '13) Product management and user experience design expert with over 20 years of experience in tech. Specializes in helping companies innovate responsibly and improve their product development process. Especially enjoys working with Lean start ups and agile development teams. Specialties: customer development, user research, business model creation, product development process improvements.