Laura Pasquini presented at the WNY Advising Technology Conference on connecting advising through technology. She discussed key trends in higher education like reduced funding and a changing student population that are impacting advising. Pasquini summarized research showing the importance of advising for student success and engagement. She outlined resources like degree audits, communication tools, and analytics that advisors can use to connect with students. Pasquini envisioned the future of advising being more integrated across departments and utilizing innovative technologies and online spaces to interact with students.

1. Why Connected
Advising Matters
Laura A. Pasquini, Ph.D.
WNY Advising Technology Conference –
Niagara University, NY
#WNYAdvising

2. Overview
• Trends in higher education
impacting advising.
• Resources they can use to
connect your campus for advising,
for a holistic advising approach.
• Implications for research for
practice.
#WNYadvising
http://bit.ly/WNYadvis

3. about.me/laurapasquini @LauraPasquini

4. 4

6. Key Trends & Issues for Advising in
Higher Ed
Reduced financial support to higher education
Linking funding to retention and completion
Higher education officials think too many of our
decisions are not data driven
Meeting the needs of a changing, evolving & multi-
dimensional student population

7. For higher education learning outcomes we need “to
identify effective and robust strategies that institutions
can adopt to boost student motivation.”
(Liu,
Bridgeman, & Adler, 2012)

8. US implementing outcomes based funding
http://www.insidehighered.com/news/2013/10/29/complete-college-america-report-tracks-state-approaches-performance-based-funding
Inside Higher Education, 10/29/13

9. “The degree students truly can’t afford is the one they
don’t complete, or that employers don’t value.” ~ Arne
Duncan, US Secretary of Education (July 2015)

10. Are we being truly innovative to meet the needs of our
learners with design and delivery of higher education?

12. National Survey Student Engagement
“In fact, only 40 percent of students
identified an adviser as their primary
source of academic advice; others
turned to friends, family and professors.
This is “concerning,” the report says,
given the importance of advising in
student success.” [U.S. Example]
http://www.insidehighered.com/news/2013/11/14/nsse-2013-measure-student-engagement-and-learning-outcomes#ixzz2kdHFYeq4
Inside Higher Ed

13. Listens to concerns
Available
when
needed
Helps understand
academic policies
Informs about
academic support
Helps with
special
opportunities
Discusses
career interests
post grad plans

14. “Next Killer App”
Optimizing student success is the “killer app” for
analytics in higher education. Intelligent
investments in optimizing student success
garner wide support and have a strong,
justifiable return on investment (ROI)…
student success and achieving institutional
effectiveness.
Building Organization Capacity for Analytics
EDUCAUSE
Donald M. Norris and Linda L. Baer
http://www.educause.edu/library/resources/building-organizational-capacity-analytics

16. Impact to Academic
Advising in Higher Ed
Culture of change in our institutions
Leadership vision for learning & support
To align technology with campus strategic plans and
goals
Reduction in resources & increase need for support
Interest in holistic advising models across depts/units
Push to move online/blended advising model

17. What expectations do our
learners have for advising?

18. “Students experience an increasing need for
connectivity and digital access to excel
beyond the higher education learning
environment. They must access and
interact with information, learning materials,
and colleagues from around the globe.”
Implications for use of technology in advising 2011 NACAD

19. Innovation in Higher Ed

20. What will the future
of academic
advising look like?

22. Questions for the future
of advising…
• What is the role of the advisor in higher
education?
• What will advising look like in 10 years?
• What kind of advising profession do I want to
participate in?
• How will I contribute to the change and
development of how advising is organized?

24. There is more going on
beyond the screen.

25. A Vision, Not a Prediction
The future of academic advising …
• Advisor Interaction with
Learners
• Advisors Integrated into
Academia
• Advisor Influence at their Own
Institutions
• Advisor Interaction with
Learners

26. Advisor Influence at
Your Own
Institution:
Involvement
• Relationship and Roles
• Locus of Learning
• Connect to Meaning
Flickr photo c/o dsearls

27. The Advising Profession
Communities of Practice (Wenger, 1999)

28. Image c/o Luke Mahan http://www.flickr.com/photos/kremovich/4471473109/
Find a
Space…
Web 2.0
#SocialMedia
Social Web
New Media
Platform
App

30. What is a hashtag good for?

31. Connecting to the
Advising Network
a few NACADA & #AcAdv Tweeps I follow

32. Give & Get Support

33. Develop a Community

34. Professional Development
@AcAdvChat
Tuesdays 12-1 pm CST
#AcAdv Chat

35. Mentoring

36. @catspyjamasnz

37. Follow: #AcAdv & @AcAdvChat
About: https://acadvchat.wordpress.com/about/

38. “It’s not
about the
technology,
it’s all social”
- Tanya Joosten
(@tjoosten)

39. The SA Collective https://studentaffairscollective.org/
About #SAcommits via @Kristen_Abell #sachat

40. Practical Applications
• Taking on Leadership
Roles
• Evaluation of Academics
• Life-Long & Continuous
Learning
• Student Success is
Recognized

41. Advisor Integrated Into
Academia:
Advising as a Discipline
• Teaching Scholarship
• Research Scholarship
• Service Scholarship

42. How is Academic Advising
Viewed on Campus?
• Student Experience & Commentary
• Unit Involvement & Collaboration on Campus
• Program Evaluation
• Self-Assessment of Advising
• Administrative Expectation

43. Advising is Not a Service
(Hemwall & Trachte, 2005)

45. Cox & Richlin, 2004

46. Let’s Support & Build a Better
Campus Community Online

47. @tanyajoosten
http://tanyajoosten.com/
#WNYadvising
#edtech
#sachat
#highered
#AcAdv
#SApros

49. Advising & Faculty
Integration
Advising as a “faculty position” would encourage:
• Innovative Thinking
• Research Development
• Contributing the Canon
• Interdisciplinary Studies
• Idea Generation/Debates About Practice

50. Advising & Research
• Advising Learning Outcomes
• Student Portfolios & Artifacts
• Students are Partners in Advising Assessment

51. Assessment for Applied
Research
For Academic Advising…
“Assessment is the process through which we
gather evidence about the claims we are
making with regard to student learning and the
process/delivery of academic advising in order
to inform and support improvement”
(Campbell, 2008)

52. Advising Assessment
Reflection
Establishing Goals for Assessment
•What do you know?
•What do you want to know?
•Who can help you assess?
•Who are your institutional
stakeholders?
•How does this connect to your:
• Advising goals/outcomes?
• Institutional Strategic Plan?

53. What is your
“ideal
technology in
advising
practice”?

54. NACADA’s
Technology in
Advising
Commission
The purpose of NACADA's Technology in Advising Commission is to help
academic advisors and advising administrators to understand the impact that
technologies such as:
•Online communication & virtual advising
•Degree audits & web registration
•Student information systems & electronic advising notes
•Social and connected spaces for innovative staff/faculty resources
•Understand the ideas and trends of how technology is being utilized in higher
education
 http://www.nacada.ksu.edu/Community/Commission-Interest-Groups.aspx

55. http://www.educause.edu/
• EDUCAUSE is a nonprofit association whose mission is to advance higher
education by promoting the intelligent use of information technology.
• Advising Systems - 30 Resources
• Teaching and Learning
o - 924 Resources
o Applying Technology to Academic Advising: A Vision Statement
o ECAR Study

56. Supporting Students with
Technology
WW
“integrate or update technology for our advising,
our institutions willneed to consider how to
provide support, training, and job aid resources
to scaffold technology use for higher education
staff, faculty, and students.”
WICHE Cooperative for Educational Technologies (WCET)

57. Desired Attributes
for Technology in
Advising
2013 Technology in Advising
Use in Higher Education

58. Integrative Systems for
Advising
“An integrated system that includes advising notes,
degree audits, appointment scheduling, a communication
system with students that also documents those
communications in the student's advising file, and
incorporates all records regarding students' academic
status (e.g. good standing, probation, etc.).”
“Streamlined technology usage. Right now, there are at
least 4 systems we use daily (E-mail, PeopleSoft,
DegreeWorks, Blackboard) and have three different log
ins. A "one stop shop" where we can log in once and
see/use all of our required systems would be wonderful.”

59. 360 View of Our Learners
“System that integrates academic information, student
records, and student connections”
“A tool that allows for students to develop an
academic, career and financial plan that also
integrates the degree evaluation tool.”

60. Students Need SUPPORT
Online…
Being present helps our learners:
- Develop a rapport and connection
- Identify issues and challenges on campus
- Establish a mentoring relationships
- Demonstrate appropriate behavior online
- Eliminate cyberbullying, harassment, etc.
- Disclose personal wellness & mental health
- Share major/career goals
- Provide outreach for well-being needs

61. Additional Benefits to Technology &
Advising Solutions
Accessible from multiple locations
Advising models vary
Paperless and sustainable models of advising
Electronic workflows
Special functionality for
student information, tracking, scheduling, early
alerts, online forms, shared notes, and data.

62. Communication Goals
“Additionally, it would be beneficial to have a social
media hub to manage and ensure that our message is
being uniformly pushed on each platform in ways that
are unique to that platform.”
“I would like for technology to play a larger role in my
advising practice. I would love to be able to utilize
Facebook and Twitter to connect as an individual
advisor to my students.”

63. Ideal Technology & Advising Practice
“seamless integration of technology with advising,
where students no matter their campus location
had equal ability to access me when they needed
me. Right now students at our home campus have
a distinct advantage over their counterparts at
distant locations”
“I think face-to-face interaction is ideal, but
technology is especially useful when doing
distance advising, especially video
conferencing/Skype.”

64. Value of Advising in
Academia
• Advisors as Faculty
(ALL)
• Advising Syllabus
• Academic Advising for
Credit

65. Practical Applications
• Review of advising qualifications
• Service, teaching & research scholarship
• Contribute to the community of practice
• Hybrid & dynamic advising positions

66. Advisor Interaction
with Learners:
Collaboration
• Relationship and Roles
• Locus of Learning
• Connect to Meaning

67. “I just need help picking a few
classes for next semester”

69. Self-authorship is a strong
basis to advance learning
outcomes, prepare our
students, and include
reflection for our learning
experience.
(Baxter Magolda, 2004)

70. Student - Advisor Relationships

71. What Happens On Campus Goes
On YouTube [Or elsewhere.]
Shout out to @ACPA & @equalman + MORE!
#ACPAdigital http://digitaltaskforce.myacpa.org/

72. Meeting Students Where
They Are
#DigitalAdvising @YourSchool!

73. Getting Connected to
Advising
UNT’s goal to get FTIC students enrolled early
#UNTadvised contest

77. New Rules of Reputation

79. 79

80. Tell Me
About It

81. Critical
Thinking

82. 82
#ugstSTOR
Y

83. 83
Live
Tweets
to take
Notes

84. 84

85. Flickr photo c/o furiousgeorge81
• Administrative support
• Evaluation the advising
“workflow”
• On-going training &
development
• Mentoring initiatives
• Holistic advising on campus
• Advisor learning networks
Practical Applications

86. Online Identity IS Your
Identity
Have you Googled Yourself Lately? http://lmgtfy.com/

87. What does
YOUR digital
identity look
like?
#AcDigID
#WNYadvising

88. @charlienutt takes his 1st
#Selfie
(9 May 2014)

89. Why do you share a #selfie or about yourself on
social media Higher Ed?

90. Why do you share a #selfie or about yourself on
social media Higher Ed?

91. Why do you share a #selfie or about yourself on
social media Higher Ed?

92. Model & Mentor
Identity• Do you like spam? Do you
like “bots”? Customers
don’t either.
• What is your
organizational brand?
• What information do you
want to share?
• Start with these questions,
and then add in
personality and variety.
Via @julieclarsen

94. Support Digital Identity
Development?
How can you help your students with their “digital
stamp” in university?
What types of outreach and support are available?
Where can they go for mentors and models online at
your campus?

95. The #WNYAdvising
Challenge
Mentoring/Modeling appropriate online and digital
identities.
Be the example
30 Day Social Media
Challenge via @Melissa_Venable perhaps?

96. The #WNYAdvising Challenge
1. Take a picture of your office.
2. Link to a motivating song or video.
3. Describe what you’re looking forward to.
4. Talk about something funny.
5. Try out a “Throwback Thursday.” #TBT
6. Share something inspiring.
7. Post an image.
8. Give a shout out.
9. Say thank you!
10. Share your story.

97. Thank You
#WNYadvising!
Laura A. Pasquini, Ph.D.
Laura.Pasquini@unt.edu
@LauraPasquini
about.me/laurapasquini
http://bit.ly/WNYadvisingtech