www.lauravilsbaek.dk

kontakt@lauravilsbaek.dk
@lauravilsbaek
Photo: Micky Wiswedel
THE USER JOURNEY & 

THE USER EXPERIEN...
lauravilsbaek.dk / @lauravilsbaek
It’s all about actions and actual user experience
THE USER JOURNEY
lauravilsbaek.dk / @lauravilsbaek
THE USER JOURNEY
Remembering entire sequences: Before, during and efter
lauravilsbaek.dk / @lauravilsbaek
THE USER JOURNEY
Identifying touch points
lauravilsbaek.dk / @lauravilsbaek
THE USER JOURNEY
Identifying hassles
lauravilsbaek.dk / @lauravilsbaek
THE USER JOURNEY
Identifying peak + end
lauravilsbaek.dk / @lauravilsbaek
THE USER JOURNEY
Identifying your baseline
lauravilsbaek.dk / @lauravilsbaek
THE USER JOURNEY
Identifying moments of loyalty
lauravilsbaek.dk / @lauravilsbaek
THE USER JOURNEY
Identifying ambassadors
lauravilsbaek.dk / @lauravilsbaek
THE USER JOURNEY
…involving new users…
kontakt@lauravilsbaek.dk
lauravilsbaek.dk
@lauravilsbaek
THANKS
Prochain SlideShare
Chargement dans…5
×

Laura Vilsbaek - The user journey & The user experience

634 vues

Publié le

The user journey & The user experience

Publié dans : Business
  • Soyez le premier à commenter

Laura Vilsbaek - The user journey & The user experience

  1. 1. www.lauravilsbaek.dk
 kontakt@lauravilsbaek.dk @lauravilsbaek Photo: Micky Wiswedel THE USER JOURNEY & 
 THE USER EXPERIENCE
  2. 2. lauravilsbaek.dk / @lauravilsbaek It’s all about actions and actual user experience THE USER JOURNEY
  3. 3. lauravilsbaek.dk / @lauravilsbaek THE USER JOURNEY Remembering entire sequences: Before, during and efter
  4. 4. lauravilsbaek.dk / @lauravilsbaek THE USER JOURNEY Identifying touch points
  5. 5. lauravilsbaek.dk / @lauravilsbaek THE USER JOURNEY Identifying hassles
  6. 6. lauravilsbaek.dk / @lauravilsbaek THE USER JOURNEY Identifying peak + end
  7. 7. lauravilsbaek.dk / @lauravilsbaek THE USER JOURNEY Identifying your baseline
  8. 8. lauravilsbaek.dk / @lauravilsbaek THE USER JOURNEY Identifying moments of loyalty
  9. 9. lauravilsbaek.dk / @lauravilsbaek THE USER JOURNEY Identifying ambassadors
  10. 10. lauravilsbaek.dk / @lauravilsbaek THE USER JOURNEY …involving new users…
  11. 11. kontakt@lauravilsbaek.dk lauravilsbaek.dk @lauravilsbaek THANKS

×