1. Lauren Hoffman
2523 Tidewater Drive
Slidell, LA 70458
(985) 503-3861
mcnabb_lauren@yahoo.com
LinkedIn Profile: https://www.linkedin.com/pub/lauren-hoffman-cpc-
a/41/596/216
O B J E C T I V E
As an AAPC CPC-A, I am striving to mesh my extensive expertise in customer
service, account management, and logistics, with the healthcare field.
S K I L L S
Diagnosis Coding
Outpatient/Inpatient (ICD-10-CM,
ICD-9-CM)
Procedure Coding
Outpatient/Inpatient (CPT,
HCPCS, ICD-10-PCS)
Clinical Documentation and
Disease
Healthcare Data Content and
Structure
Reimbursement Methods Medical Office Procedures
Health Data Management Advanced Medical Terminology
Pharmacotherapy/Pathophysiology Anatomy and Physiology
Filing, data, and inventory
management systems and SOPs
Expert Level MS Office
Scheduling
C H A R A C T E R
 Accurate and
Efficient
 Extremely organized
and detailed
 Professional
 Research aficionado  Strictly adhere to
confidentiality
 Friendly and
positive
E D U C A T I O N
T he Andre ws School – Oklahoma City, OK
In progress – Medical Coding Program (ICD-9-CM and ICD-10-CM/PCS)
 Anticipated graduation date January 2015
Columbus State Community Colle ge -Columbus, OH
In progress – CAHIIM Accredited Associate Degree in Health Information
Management Technology
 Currently holding a 4.0 GPA and on Dean’s Honor List
 Anticipated graduation date May 2016
C E R T I F I C A T I O N
AAPC CPC-A – September 27th, 2014
Expected Certification Dates: CCS – February 2015, RHIT - May 2016

2. Lauren Hoffman
Page 2
E X P E R I E N C E
Site Administrator
Dire cT V – Covington, LA
August 22nd
, 2014 - Present
 Payroll/Timekeeping
 Work order/Dispatch/Provisioning support
 Human Resources/Workforce Compliance, Claims
 Expense Reporting/Procurement
 Office Administration
 Support 2 Site Managers (Covington and New Orleans), 8 Site
Supervisors, and 123 Technicians
Customer Account and Logistics Specialist
Saginomiya Ame rica, Inc. – Dublin, OH
June 16th
, 2010 – July 30th
, 2014
 Point of contact for 100+ customers ordering 900+ parts
 Liaison for International/Domestic Logistics & Supply Chain
 2nd in command to Customer Support, Logistics, and IT Manager
 Support for Accounting, Auditing, Sales, and Engineering
 Purchasing (Internal and External)
 Receptionist
Customer Account Specialist & Training Coach
P ace r T ransportation Se rvice s - Dublin, OH
August 6th, 2007 – June 15th, 2010
 Senior level logistics planner for most prestigious accounts
o Highest volume and expectations, greatest revenues, and most
detail-oriented specifications
o Domestic, International, and Ocean movements
o Responsible for 400+ shipments at any given time
 Utilized AS400, EDI, websites, standard office systems such as MS
Office
 On-the-Job-Training Coach of new hires and existing team members
for new SOPs, backup classroom trainer
Administrative Assistant
Ge ne ral Ele ctric T raile r Fle e t Se rvice s - Columbus, OH
December 28th, 2005 – July 21st, 2007
 Supported Area Mobile Maintenance Manager, Service Managers, and

3. Lauren Hoffman
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Branch Manager
 A/P, A/R, inventory of assets, customer relations, vendor relations,
special projects
 DOT, driver logs, EHS compliance, FMCSA regulations, and work order
management
 Dispatched 18 mechanics to repair customer and company owned fleet
 Repair and Work Estimation
Office Manager
Frie ndship Village Re tire me nt Community -
We ste rville , OH
November 20th, 2004 – November 21st, 2005
 Supported Director of Plant Operations and Supervisor
 Supported Director of Environmental Services and Supervisor
 A/P, A/R, payroll, CAM, P&L, vendor relations, special projects
 Dispatched 18 mechanics, work order management,
construction/remodel project management
 Prepared and Reported budgets for all departments in facility