Presentation - Online Reputation Management Business Read the entire post at https://laurenkinghorn.com/reputation I presented this information on 16th May 2019 at the Social Media and Marketing Conference hosted by Ayihlome Training Projects and Marketing Indaba hosted by Cadek Media on 5th June 2019. Would you like to become a Digital Entrepreneur? Join my inner circle and discover the 15 Day Online Business Challenge here http://join.inspiringmompreneurs.com/welcome Are you a Fempreneur or Mompreneur? I started a couple of groups on LinkedIn recently and some amazing power women have joined in the fun. I would luuurve to have YOU join my tribe on LinkedIn at Fempreneurs Unite https://www.linkedin.com/groups/8831606/ or Mompreneurs Unite https://www.linkedin.com/groups/8731152/ My niche websites https://laurenkinghorn.com/ https://inspiringmompreneurs.com https://happyhumanpacifier.com/ Connect with me on the following channels https://www.linkedin.com/in/laurenkinghorn/ https://www.instagram.com/inspiringmompreneurs https://www.pinterest.com/inspiringmompre/ https://twitter.com/inspiringmompre https://web.facebook.com/inspiringmompreneurs/ https://flipboard.com/@InspiringMo3lfe https://mix.com/inspiringmompreneurs * If you purchase anything through a link in this description, you should assume that I have an affiliate relationship with the company providing the product or service that you purchase, and that I'll be compensated in some small way at no extra cost to you.

1. ONLINE
REPUTATION
MANAGEMENT
Presented by Lauren Kinghorn

2. Presentation
Overview
What is an Online Reputation?
Value of Your Online Reputation
Awareness and Impact
Prevention is better than Cure
Link Between Online and Offline
Personal and Professional

3. What is an
Online
Reputation?

4. The Value of
Your Online
Reputation

5. “It takes 20 years to build a
reputation, and five minutes
to ruin it.”
WARREN BUFFET

6. Awareness
and Impact

7. GOOGLE
Google Incognito
Google Alerts
Google Reviews
MONITORING TOOLS
Talkwalker
The Brand Grader
Social Mention
How to Monitor Your Online Reputation
SEEK HELP
Employ an Online
Reputation Management
Company
COMPLAINTS
Hello Peter
Indeed
Go Fish Digital

8. "Treat Your Google Page 1
as your Business Card"
NEIL PATEL

9. How to
Respond to
Positive
Reviews?

11. HOW TO RESPOND TO POSITIVE REVIEWS
MENTION
Your
Business
Name
MARKET
Highlight
Special
Qualities
INVITE
Them Back
for More
REWARD
Make them
a Special
Offer
THANK
Your
Customer

12. How to
Respond to
Negative
Reviews?

17. HOW TO RESPOND TO NEGATIVE REVIEWS
KEEP POSITIVE
Short and
Sweet
FIX
Make
Improvements
wherever
possible
APOLOGISE
And
Sympathise
APPRECIATE
Their
Feedback
EXPLAIN
How You Will
Remedy or
Improve the
Situation

18. Prevention is
Better than
Cure

19. Either write something
worth reading or do
something worth writing
about.”
BENJAMIN FRANKLIN

20. HOW TO DEVELOP A GREAT REPUTATION
MEET
Deadlines
SOCIAL PROOF
Your Website
Ask for
Positive
Reviews
LEARN
From Your
Mistakes and
Make
Improvements
EMPLOY
A good PR
company or
Online
Reputation
Management
Company
DELIVER
On Your
Promises

21. What's the
Link
Between
Online and
Offline?

23. Maintaining
Your
Personal &
Professional
Life Online

24. HOW TO MAINTAIN PROFESSIONALISM
SEPARATE
Private from
Personal
BE POSITIVE
Make Yourself
Proud
DONT
Go Public with
Negativity
DONT
Discuss
Politics
CLEAN UP
Your Personal
Profile Online

25. THANK YOU
laurenkinghorn.com/reputation