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1. Lean-Insight.com
Lean Six Sigma
Black Belt Training
Part 1
Training Location: Bangalore / Bengaluru

2. LET US DECIDE TOGETHER
Ways of Working (Team Rules)
2
• All mobiles turned off or on silent
• Take any urgent calls outside the classroom
• Come to class prepared
• Contribute: Learning is maximized with participation
• Prompt: Be on time
• Respect each other: Do not criticize and ridicule others
comments or questions
• Lets discuss later: Use a parking lot to capture items not
covered in class
• Have fun: Exercises and other activities are designed for you
to learn and enjoy the learning experience
• Any others?

3. Team Introductions
 Name
 Vertical
 Role
 Work Experience
 One Exciting thing done in life
 WHY DO YOU WANT TO ATTEND THIS
SESSION
 WHAT DO WANT TO TAKE AWAY
3

4. Purpose
4
• Learn/review goals and key principles of Lean and Six Sigma
• Be ready to lead improvement projects through the “DMAIC” process
• Define
• Measure
• Analyze
• Improve
• Control
• Understand and be able to use improvement and team tools
• Problem definition
• Data gathering and analysis
• Leadership and teamwork

5. 5
Six Sigma benefit for you
If you are Business School or College
• In a recent survey, it was found that
89% employer has preferred Six Sigma
certified (Black Belt) candidates rather
than just MBA
• Companies are increasingly making it
mandatory to hire Green Belt/Black
Belt for each department
If you are an Employer
• Improve your sales, Revenue, Profit &
also provide quality and customer
satisfaction
• Systematic approach to solve problem
with statistical validation along with
long term control plan
• Improve your creativity, Employee
satisfaction, Productivity, Reduce cost,
defects, delay, inefficiency, attrition,
rejection, complaint & bad quality
If you are employee or student
• Better Career- New Job Opportunities,
Progression in Current Job and
recognition at work place
• Better skill set- Problem Solving, Data
Analysis, Process Analysis, Creative
Thinking & Process Improvement Skills

6. 6
What is Quality?
Customer come for business but stay for quality. Its very important to
Bring quality in process & system to sustain any business in today’s
Competitive world.
I would say “Quality is meeting & exceeding customer requirement at
Minimum cost”.
Each Quality Guru define definition in their way
Deming: “Quality is defined from the customer’s
point of view as anything that enhances
their satisfaction.”
Juran: “Fitness for use. Those product features
which meet the needs of customers and
thereby provide product satisfaction.
Freedom from deficiencies.”
ASQC: “The totality of features and characteristics
of a product or service that bear on its
ability to satisfy stated or implied needs.”
Quality

7. 7
Quality is need of business
 Generally Checklist / Audit based
 Externally Validated
 Focus is on Adherence to
Documentation
 Examples: COPC, CMMI, ISO etc
Certification-Based Continuous-Improvement-Based
 Believes in striving for excellence as a
moving target
 Needs no external validation
 Documentation is just a part of the
outcome of an improvement initiative
 Examples: Six Sigma, Lean, BPR, TQM,
etc
Approaches to Quality
Quality

8. History of Six Sigma
1986: Motorola Starts Six Sigma Initiative. Bill
Smith. The first team of professionals
implementing Six Sigma in Motorola were Karate
Belts, hence the term Black Belts, Green Belts.
2001: Motorola Saves $16 Billion cumulatively
1995: Jack Welch Initiates Six Sigma at GE
1998: Allied Signal Saves $0.5 Billion
2000: GE Saves $2 Billion Annually
Motorola initiated Six Sigma for process
improvement thereby reducing defects to
negligible levels.
Motorola initiated the project when the
company was not doing too well with Customer
Satisfaction levels.
It was at GE that Six Sigma was used to
improve the entire Business System
1998: Allied Signal Saves
$0.5 Billion
2001:
Motorola
Saves $16
Billion
cumulatively
2000: GE Saves
$2 Billion
Annually
P-Define

9. 9
Lean-Insight.com
If you are looking for Six Sigma (Black Belt) training in Bangalore along with
certification visit:
http://lean-insight.com/six-sigma-training-bangalore/