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HAN Lean Event 2015 Suzanne van Egmond

HAN Lean Event 2015, Presentatie Knowledge Value Stream door Suzanne van Egmond, Koninklijke Phillips NV

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HAN Lean Event 2015 Suzanne van Egmond

  1. 1. Suzanne van Egmond Koninklijke Philips NV Januari 29, 2015 Knowledge Value Stream de kern van lean voor innovatie
  2. 2. 2 November 28, 2014 Koninklijke Philips NV Introduction • Me – Applied Physics, University of Eindhoven – Various development roles since 1998 – Since 2009 building up experience on lean in innovation – Until September 2014 Business Improvement Manager at Innovation Personal Care (Drachten) – Since October 2014 responsible for Lean Idea2Market in Philips HealthTech • Knowledge on knowledge flow originates from work in Innovation Personal Care – Innovation Team Male Shaving – Innovation Team Male Grooming – Innovation Team Female Beauty – Around 450 employees
  3. 3. 3 November 28, 2014 Koninklijke Philips NV Agenda • Context: two value streams • Why is it important? – Importance of knowledge and knowledge flow for innovation • What is the problem? – What stops knowledge to flow? • How to solve it? – How to improve knowledge flow?
  4. 4. 4 November 28, 2014 Koninklijke Philips NV Lean Innovation: two value streams Source: M. Kennedy: Ready, Set, Dominate development project development project development project development project Product value stream Creation of products Knowledge value stream Creation, capture and reuse of knowledge context
  5. 5. What is knowledge? It is true understanding of what the customer needs. It is knowing how you can translate customer needs into product concepts It is real understanding of a key product function It is knowing how to make a product It is knowing how to sell a product It is everything that gives you competitive strength. Why?
  6. 6. 6 November 28, 2014 Koninklijke Philips NV Knowledge reuse • Excellent innovation teams: – Are extremely good at generation of knowledge, they deliberately identify knowledge gaps and have structured methods to close them. – Base decisions on knowledge and are able to integrate knowledge from different functional domains – Capture knowledge in such a way that reuse is easy – Seek to reuse knowledge, always Why? Improvement of knowledge flow has direct impact on the effectiveness and efficiency of innovation.
  7. 7. 7 November 28, 2014 Koninklijke Philips NV Concerns related to knowledge flow What? … lots of opportunities to become a more excellent innovation team! The formal organization that supports knowledge flow is broken There is knowledge, but it is very hard to retrieve. Too many locations, too little structure. Knowledge flow is very people dependent Our best knowledge holders are the people. The quality of our written knowledge is poor We do not write down what we want to read later
  8. 8. 8 November 28, 2014 Koninklijke Philips NV Concerns related to knowledge flow What? … lots of opportunities to become a more excellent innovation team! The formal organization that supports knowledge flow is broken There is knowledge, but it is very hard to retrieve. Too many locations, too little structure. Knowledge flow is very people dependent Our best knowledge holders are the people. The quality of our written knowledge is poor We do not write down what we want to read later
  9. 9. 9 November 28, 2014 Koninklijke Philips NV Foster experts How? Identify knowledge areas that are essential for the organization Identify and recognize experts on those areas. Make it part of their task to grow and share knowledge; as a team Secure succession and growth of new experts. Ensure experts and project teams are coupled in the standard development process.
  10. 10. 10 November 28, 2014 Koninklijke Philips NV Concerns related to knowledge flow What? … lots of opportunities to become a more excellent innovation team! The formal organization that supports knowledge flow is broken There is knowledge, but it is very hard to retrieve. Too many locations, too little structure. Knowledge flow is very people dependent Our best knowledge holders are the people. The quality of our written knowledge is poor We do not write down what we want to read later
  11. 11. 11 November 28, 2014 Koninklijke Philips NV Knowledge Supermarket How? A simple folder structure… or a sophisticated database, or anything in between, as long as it is: • One location only • Well structured • Maintained properly • Accessible Beware of the “if we would have this system all is solved” trap!
  12. 12. 12 November 28, 2014 Koninklijke Philips NV Concerns related to knowledge flow What? … lots of opportunities to become a more excellent innovation team! The formal organization that supports knowledge flow is broken There is knowledge, but it is very hard to retrieve. Too many locations, too little structure. Knowledge flow is very people dependent Our best knowledge holders are the people. The quality of our written knowledge is poor We do not write down what we want to read later
  13. 13. 13 November 28, 2014 Koninklijke Philips NV Structure the learning …as it will structure the capturing How? look ask modeldiscuss act
  14. 14. 14 November 28, 2014 Koninklijke Philips NV Summary • Making knowledge flow is essential • People ask people, make sure your expert network is flourishing • Make an as simple as possible knowledge supermarket Insist on knowledge to be captured at this one place • Structure learning to structure capturing Make use of knowledge A3’s and make knowledge capturing part of the job
  15. 15. 15 November 28, 2014 Koninklijke Philips NV Questions?

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