The Power of Listening. The costs of not listening. The power of Nonverbal Communication

1. ELEVATING ORGANIZATIONAL CULTURE WITH
EFFECTIVE COMMUNICATION
Presented to:
Presented by:
Lee Broekman
Organic Communication LLC
April 12, 2016

2. “In practice, communication is
the most complex of all
complex activities of human
existence.”
-- Ray and Myers,
Stanford
Effective Communication

3. Part 1: The Power of Listening

4. Transactional Model of Communication

5. • Billions of dollars of losses accumulated
• Retyped letters
• Rescheduled appointments
• Rerouted shipments
• Breakdowns in labor management relations
• Misunderstood sales presentations
• Job interviews that never really get off the ground
* Ray and Myers, Creativity in Business.
The costs of not listening:
Lack of Listening

6. Level I Listening
Listening to your own:
• Thoughts
• Judgments
• Opinions
Level II Listening
Listening for the speaker’s:
• Purpose
• Vision
• Objective
• Outcome
6
Levels of Listening

7. Part 2: The Power of
Nonverbal Communication

8. Studies show that during
communication interactions:
• Less than 20% of the
message is verbally
communicated
• While more than 80%
of the message is
nonverbal
The Power of Nonverbal
Communication

9. Thin-slicing is what we do when we first see someone.
We take a very quick snapshot of who we think they are.
We gauge very quickly, in less than a second:
• Do we think that they are credible?
• Do we think they are competent?
• Do we think that they are charismatic?
And we do that very, very quickly based on very few cues,
almost always nonverbal.
What is Thin-Slicing?

10. Three Essential Elements of
Nonverbal Communication

11. Conveying Emotions
Hickory Dickory Dock
The Mouse Ran Up The Clock
The Clock Struck One
And Down He Run
Hickory Dickory Dock
Putting it into Practice

12. For more information on how
we can collaborate,
please contact us.
• Lee Broekman
• 818-212-9196
• Lee@OrganicComm.com
THANK YOU