2. • Emotion is one of the aspect’s of one’s
personality the needs to be considered. It
is very important that one knows how to
control emotions as this will affect one’s
self in dealing with his environment.
Some of this includes anger, happiness,
sadness, surprise, disgust, and fear which
are caused by certain stimulus that
affects one. For tourism and hospitality
professionals it is necessary that you
know how to manage and control your

3. • It is common knowledge that each of us
is motivated by needs. In fact, our most
basic needs are inborn, having eveolved
over tens of thousands of years. It is
through the Abraham Maslow’s Hierarcy of
Needs represented as a pyramid that we
could be able to understand how needs
motivate us all. According to his model,
we must satisfy each need in turn,
starting with the first, which deals with
the most obvious needs for survival itself.

5. • The Pysiological Needs- Located at the lower
level of the pyramid, these are biological
needs consisting of needs for oxygen, food,
water, clothing, shelter, and sex. Also known
as basic needs for survival.
• The safety Needs- Located at the second level
of the model.The needs for security can
become active when all physiological needs
are satisfied and are no longer controlling
thoughts and behaviors.This can be physical
and emotional especially if we are talking
about the safety needs of the guests in a

6. • The Need for esteem- at the fourth level of the
model as the needs for esteem that can become
dominant when the first three classes of needs are
satisfied.These needs involve for both self-esteem a
person gets from others. It is normal that humans
have a need for a stable, firmly based, high level of
self-respect, and respect from others.When these
needs are satisfied, the peson feels cinfident and
valuable as a person in the world.
• The Need for Self- Actualization- Once the foregoing
needs are satisfied, then and only then are the needs
for self-actualization activated. Located at the
topmost part of the model, Maslow describes self-
actualization as a person’s need to be and do that

7. • These needs are under the state where
human beings reach their potential and
are able to control and contribute to the
environment.These person feels on
edge, tense, lacking something, in short,
restless. It is easy to know what the
person is restless about if he or she is
hungry, unsafe, not loved or accepted or
lacking self-esteem.When there is a
need for self-actualization, it is not
always clear what a person wants.

8. • 1. Try to experience things fully, vividly,
selfessly and throw yourself into the
experiencing for smething: concentrate
on it fulyy, and let it totally absorb you.
• 2. life is a moment-ny-moment choice
between safety (out of fear and need for
defense) and risk (for the sake of progress
and growth), so you have to consciously
make the gowrth choice many times a
day.

9. • 4. be honest when you are in doubt.Though it may
take some courage, you have to look honetly at
yourself and take responsibility for eho you are and
what happens to yu.
• 5.Try to listen to your own tastes. Be prepared to be
unpopular if necessary.
• 6. It is significant to use your intelligence and work to
do well the things you want to do no matter how
insignificant they seems.
• 7.Make peak experiencing more likely: get rid of
illusions and false notions.You also have to learn
what you are good at and conversely what you are
not good at.
• 8. Most imporatantly, know thyself.Who are you,

10. • They are generally realistically
oreinted with an efficient perception
of reality extending into all areas of
their life. They usually have a
superior ability to reason, to see the
truth.
• They normally accept themseleves
and others and the natural world the
way they are. Also, they see human

11. • They are spontaneous in their inner life, thoughts
and impulses.They are unhampered by
convention.Their ethics is autonomous.They are
individuals, and are motivated towards continual
improvement.
• They are also focus on problems outside
themselves.They tend to have a mission in life
requiring much energy.Their mission is their
reason for existence.They are usually serence and
worry-free as they pursue their mission with
unshakable determination.
• They have detachment or the need for privacy.
They are alone but not lonely, unflappable, retain
dignity, amid confusion and personal misfortunes
and objectives.We coulf see them as self-starters,

12. • They are autonomous, inependent of culture
and environment.They rely on inner self for
satisfaction of people and things. Moment to
moment living is thrilling, transcending and
spiritual for them.They live the present
moment to the fullest.
• They have Peak Experience.These are feelings
of being simultaneously more powerful and
also more helpless than thry ever were before.
The feeling of ecstasy and wonder and awe,
the loss of plavement in time and space with,
finally, the conviction that something
extremely important and valuable had

13. • Feelings and emotions are powerful for human
beings, and all of us experience different types
of emotions. In fact the more emotions we feel,
the more colorful our life experiences will be,
since these are part of our existence.
• The only thing here is that we ogten label
different emotions into a common group lijke
happy and sad that we forget to experience that
emotion for what it is.
• Emotions are stronger than feelings. It is closely
related to motivation which is desire to achieve
a goal, combined with the energy to work
towards that goal. It is concerned with the

14. • The Positive Human Emotions:

16. • Peter Piper picked a peck of pickled
peppers.
A peck of pickled peppers Peter Piper
picked.
If Peter Piper picked a peck of pickled
peppers,
Where's the peck of pickled peppers
Peter Piper picked?
• You cuss, I cuss, we all cuss, for
asparagus!