Session Description: Most organizations have a competency model that includes the critical behaviors necessary for success in that culture. At Lawrence Livermore National Laboratory (LLNL), they are no different. With a diverse and multidisciplinary population whose priorities encompass national security, technology and engineering innovation, and scientific computing, how do you implement leadership competencies that need to be consistent across the institution, yet flexible enough to meet the needs of the individual organizations? LLNL did this by engaging with Skillsoft’s Professional Services Group to map Skillsoft content to organization competencies. Session Objectives: During this session LLNL will share: • That it takes minimal technical skills to use the KnowledgeCenter Editor to brand the SLA tracks to make them relevant to their organization. • By following a template system, they will show how portals can be replicated to meet the needs of individual organizations. They will also provide actionable steps to embedding the SLA into their own portals. • Tips for successful implementation of a competency knowledge center in their own organization or business unit.

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This work was performed under the auspices of the U.S. Department
of Energy by Lawrence Livermore National Laboratory under Contract
DE-AC52-07NA27344. Lawrence Livermore National Security, LLC
Leadership @LLNL
“The Leadership Replicator”
Skillsoft Perspectives
Leslie Positeri
Sr. Training & Development Specialist
April 10, 2014

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Agenda
• Introductions
• Overview of LLNL’s leadership program
• Competency Knowledge Centers
• Customization vs configuration
• Template system – key elements
• Skillsoft Leadership Advantage Tracks: A configurable
approach
• Tips for successful implementation of competency
knowledge centers

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Who is Lawrence Livermore National
Laboratory?
 LLNL is a premier applied science laboratory
that is part of the National Nuclear Security
Administration within the Department of Energy
National Ignition
Facility

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Not only does it make us real life Big
Bang Theory superheroes…

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…but, we get to work in one of the
coolest places on the planet!

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What business challenges did we face?
Succession
Planning
Roadmap to
the Future
Focus on our
strategic
mission

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Our learning & development needs
Common set
of leadership
competencies
Flexible to
meet the
needs of the
organizations
Easily
replicated
Cost efficient
by leveraging
technology

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 Embedded in our
organizations and are
highly regarded and trusted
by senior leadership team
 Work side by side with
leadership helping them
with strategy, change,
problem-solving, training &
development, etc.
 Worked with organizations
to identify institutional
leadership competencies
Internal Organizational Development
(OD) Consultants play a big role

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Core institutional leadership
competencies

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Map competencies/skills to SLA tracks
or individual resources

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Skillsoft Professional Services Group
can map up to 60 competencies a year
Some unique skills may not have any content to map.
Consider all your sources of information!

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Embed competencies into institutional
programs and ELPs

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Blended
Learning
Approach
Assessments
Workshops
Mentors
Coaches
Group
projects
Social
learning
Competency
Knowledge
Centers
(CKCs)
A blended learning approach - Cost
efficient by leveraging technology

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True customization typically applies to software packages and having to pay a
vendor to make code changes to the package to meet your specific needs.
Configuration implies no code changes and changes can be performed by you.
For our purposes, Customization refers to building
a competency knowledge center (CKC) to meet
the individual needs of an organization. LLNL
builds these custom CKC’s.
Configuration refers to changing the behavior of a
feature in a SLA Track. LLNL configures Skillsoft
SLA tracks and embeds them in their CKC’s.
Big “C” vs little “c” —
Customization vs configuration
Let’s take a look at some customized competency knowledge centers
and their features.

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Competency Knowledge Centers

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• Used an open source
content management
framework that has free
(or inexpensive)
templates and reusable
components.
• Share aspects of a web
application framework
and a content
management system.
Subject matter experts
can maintain content!
• We created ours using
Competency Knowledge Centers

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You can link to
Skillsoft resources
using OLSA deep
linking command or
using the Share link
from Skillport 8!

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Customized portal provides flexibility for
organizations while sharing common resources

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Key elements to our template system
Quick overview of topic – pulled
from SLA track
Video from subject-matter expert
– pulled from SLA track
Self assessment – pulled from
SLA track
RSS Feed from Books24x7 on
topic. (This feature not currently available in
Skillport 8).
Launch SLA or SPA tracks
directly from portal
Benefit: Allows user to make an informed
decision on if this topic is right for them!

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Configured SLA tracks are easy to
replicate
If you have purchased the KC Editor, your Learning Consultant will give you
instructions on where to download, install, and get “formal” training.

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 Identify your content and document
 Naming convention
 Configurations – Easy as 1-2-3!
SLA Tracks: Making repetition easy
Let’s learn from my mistakes…
1,2,3-trimethoxybenzene
(sorry…it’s how we roll at LLNL)

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Identify your content and document

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Think about your naming convention
This will matter in the
course catalog and….

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…locating your tracks
when you start doing a
lot of configurations!
Think about your naming convention

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Minor configurations are really easy!

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Custom Banner
Background
image is
960 x 300 pixels
Your own photo
Keep file size no larger than 100 MB and save as a
JPG or JPEG

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Select the track you want to configure
Configuring the SLA Tracks – The
Basics

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Enter your 5 character KnowledgeCenter ID
Configuring the SLA Tracks – The
Basics

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Important Tip: Note the “Save Location”
Configuring the SLA Tracks – The
Basics

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Configuration in 3 easy steps – Step 1
naming your track

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Those two configurations make this
happen…
How it shows up in
the catalog

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Configuration in 3 easy steps – Step 2
changing your logo

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That change makes this happen…

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Configuration in 3 easy steps –
Optional Step 3 adding a custom
banner

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That change makes this happen…
Custom banner

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You’re ready to publish!

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Some advice about managing your
catalog…

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Some advice about managing your
catalog…

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 Measuring success
 Benefits
 Challenges
 Advice
Tips for Successful Implementation of
Competency Knowledge Centers

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LLNL’s learning program is measured by institutional value and
ROI to determine overall program success. Metrics are designed
into each institutional or organizational program and can include:
Measuring success
• cost effectiveness
• usage statistics
• demographics
• learner feedback
• senior leadership
participation and feedback
• impact to business
outcomes
• alignment with mission and
values

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Benefits
 Seamless to the end user –
embedded in framework
 Consistent information &
resources
 Cost effective by providing
content in web portals and
reusing content
 Competencies embedded
beginning with Emerging
Leader Programs and are
reinforced in institutional
leadership programs.
 Tracking metrics is easier

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Challenges
 Our organization is
“different/unique…”
 We need to do it
ourselves…
 We want to use our
own vendor(s)…
 Instructor-led training
is the only way our
people learn…

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 Take time to create a
template system
 Use deep linking to pull
Skillsoft assets out of
Skillport
 Brand SLAs
 Use Skillsoft resources
(learning consultants
and competency
mapping) to help
Advice

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Leslie Positeri
Lawrence Livermore
National Laboratory
Ph: 925-423-3008
Email: positeri1@llnl.gov
Let’s connect on LinkedIn!