Hear experts from Lever, Sapling, SurveyMonkey, and Checkster share modern and actionable insights to improve the way you source, interview, hire and retain the right candidates for your business.
Hear experts from Lever, Sapling, SurveyMonkey, and Checkster share modern and actionable insights to improve the way you source, interview, hire and retain the right candidates for your business.
2019 Summer of Sourcing: Gathering Feedback to Improve Hiring
1.
#SummerofSourcing#SummerofSourcing
PART 2:
Gathering Feedback to
Improve Your Hiring and
Retention Strategy
Summer of Sourcing
2.
#SummerofSourcing
Your Speakers
Bart MacDonald
CEO at
Sapling
Yves Lermusi
CEO at
Checkster
Sasa Ferrari
Head of Talent
Acquisition at
SurveyMonkey
Amanda Bell
Director of Recruiting at
Lever
Moderator
3.
#SummerofSourcing
● How to screen and source the best
talent quickly
● How to leverage and implement
feedback from candidate surveys
● Curating employee feedback to
refine your sourcing strategy
● Creating an exceptional
onboarding experience from Day 1
AGENDA
5.
#SummerofSourcing
It’s a Candidate-Driven Market
Only about 16% of employees are fully engaged at work
while about 84% are just going through the motions
(Source: HBR Study 2019, The Power of Hidden Teams)
The best candidates are off the market in 10 days
(Officevibe.com, 2016)
6.
#SummerofSourcing
How do you recruiters gain feedback
from hiring managers to move quickly
with sourced candidates?
PANEL QUESTIONS
8.
#SummerofSourcing
Tips to Asking for Candidate Feedback
● Focus on using close ended questions (easier to quantify)
● Don’t make your survey too long
● Stay away from “absolutes”
9.
#SummerofSourcing
How do you incorporate feedback into your
sourcing strategy?
PANEL QUESTIONS
14.
#SummerofSourcing
Creating an Exceptional Experience from Day 1
Only about half of employees
strongly agree that they know what
is expected of them at work
(Source: Gallup, “Obsolete Annual Reviews, Gallup’s Advice”, 2015)
15.
#SummerofSourcing
How do you differentiate your
onboarding experience once you
source and hire the best candidate?
PANEL QUESTIONS
Alicia intro to the webinar - reminder to tweet & ask questions
Speakers introduce right to left
Amanda
Amanda
Amanda: no longer are candidates coming to you. You need to go outbound to find the best for the job. Lever benchmark stats show that sourcing speeds up hiring and for critical roles
Some stats: Time to hire average is 29 days (internal applicants only take 14.8 days) Lever Nurture reduces time to hire 19%, increases sourced hires 38.6% and reduces reliance on agency hires by 11% on average Engineers have the lowest response rate yet are the 2nd most likely to be hired through sourcing 6 emails are optimal when nurturing a sourced applicant and receive 46% response rates on average (persistence can win over top talent) [also speak to the sourcing oppty in the stats above…..candidates are disengaged meaning they are open to hearing from you and you need to move fast to win the race for top talent]
Link to recent article by the Harvard Business Review: https://hbr.org/cover-story/2019/05/the-power-of-hidden-teams
Yves - touch on recent HBR survey and opportunity in the market to persuade top talent to work for you. It’s important to not only be fast with passive talent, but all talent that you come across that might be a good fit.
Sasa: I read a statistic once that when faced with a lengthy hiring process, nearly 6 out of 10 (57%of candidates) will pursue other roles or stay put in their current job. It’s typically slow decision making AND slow hiring manager scheduling that leads to delays. SOME of the things we specifically do here at SVMK: We lean heavily on Slack for quick decision making (we can ping a profile easily to a hiring manager and it’s a fast way for us to get feedback quickly) We ask hiring managers and interviewers to block off time on calendars pro-actively at the start of the search. This allows for a very efficient process when scheduling and you minimize scheduling delays by doing this. We hold Pre-games before on-sites to get everyone in a room and ensure we are all calibrated around what we are looking for, this ensures no delays further in the process We also hold Round Ups/Debriefs within 24 hours of on-sites . We do these to collect feedback and make a hire/no hire decision In summary…….every element of the recruiting process should be carefully planned. Candidates have a shelf life, and if you snooze you lose!
Amanda
SASA: At SurveyMonkey we have a SurveyResearch team and they have expertise in survey question design, so we have the benefit of being able to partner with them to come up with questions that will help us raise our game when we think about candidate experience. Some general tips include using close ended questions (these are-populated answers.) This makes it easier for candidates to fill out the survey. Also want to make sure the survey is not too long (remember respondents are doing a favor for you filling out the survey.) Finally, another best practice is to stay away from absolutes (words like very or always,) this will improve the quality of your answers. At SVMK, we ask candidates a wide variety of questions and this allows us to provide feedback to our recruiting team AND hiring managers, so that we can put steps in place to improve or optimize on specific areas related to the candidate experience.
Yves to discuss how to incorporate that feedback into your sourcing strategy. What do you do with that feedback after to ensure your pre-hire strategy is operating smoothly.
Amanda Internal hires also save in onboarding costs (*2 years to be exact) Time to hire average is 29 days (internal applicants only take 14.8 days)
Amanda - employee and consumer feedback is important to ensure your process is refined to hire the best talent that enhances your organization for the long run. And people listen to that word of mouth with each and every candidate that is sourced or applies.
Bart - employees are your brand and it’s important to ensure once you’ve sourced the best talent that you keep the lines of communication open and onboard them in an effective and meaningful way.
Amanda
Amanda
Yves Bart
Sasa: We differentiate the onboarding experience by regularly checking in with our employees to understand what we can be doing differently. Then we take that feedback and use it to raise our game! To further illustrate this: Week 1 – We send a survey out to all new hires. Our goal here is to measure overall employee satisfaction, whether the employee has received the right amount of information, and if they found Onboarding helpful and engaging. We also want to know if their equipment was ready to go on the first day (very important!!). We use this feedback to update our Onboarding sessions, pre and post day 1 communications, etc.
90 Day Check-in Survey with New Hires – This is to check-in back in on their overall satisfaction rating. Our goal here is to understand areas that could have made their experience better and factors that contributed to their positive experience (if they selected that option). We ask our new hires which global onboarding trainings were the most useful and what they wish they would have learned if they didn’t have the opportunity to learn something.
90 Day Check-in Survey with Hiring Managers – And here our goal is to understand how well onboarding prepared and inspired their new hires. We also want to understand how well we prepared the managers to onboard their new hire in terms of the resources we gave them.
So there is a strong feedback loop within those first 90 days.
Alicia - plug each company and open up for Q&A
Lever is transforming the way all companies hire through seamless reporting, the ability to nurture strong talent like a marketer and gather the insights you need to ensure you source and hire the best for your company.
Checkster is a collective intelligence platform that captures data and feedback from reference checks all the way to exit interviews, empowering talent leaders to make smarter hiring decisions, and improve engagement and retention. Reference Insights specifically opens up a new pool of qualified talent to opt-in and learn more about your company.
SurveyMonkey for HR enables you to collect feedback at every stage of the employee lifecycle and gives you the insights you need to create a winning employee experience that attracts, engages and retains talent.
Sapling is that perfect system prioritizing the onboarding process post-hire and helps ensure there are no gaps in the process from the time you hire the perfect sourced candidate to day one on the job. From hiring to onboarding, Lever /Sapling integration integrate easily as well!
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