Airport is a place where aero planes and aircrafts take off and land
passengers and cargo.
Airports are busy, exciting places overhead planes approach the airport
on their assigned routes called traffic patterns.
Airports resemble small cities. Many have hotels, banks, post-offices and
Runways must be long enough and wide enough to handle the largest
3. The management staffs at airports are divided into several departments,
such as administration, finance, operations etc..
An airport must operate like a business. Airports rent space to the
airlines for offices, ticket counters and baggage areas
In addition the air-port receives income form parking , advertising and
telephones in the terminal, landing fees paid by the airlines and in some
airports, a passenger tax.
The certain objectives of the study are as follows:-
To study about the history of the organization.
To understand services provided at TIA.
To know how the resources of organization are managed.
To get an idea about structure of the organization.
To know about the functioning of each department.
5. Industry profile
Airports Authority of India (AAI)
Airports Authority of India (AAI) was formed on 1st April, 1995 by
merging NAA and IAAI, to create a centralized organization that could
effectively manage both the international and domestic airports.
It was formed by the Act in Parliament
AAI manages 124 airports and also provides CNS/ATM services to all
civil airports in the country which covers Indian airspace measuring
6. Some of the important functions of AAI are:
Air navigation services
7. Profile of the organization
Trivandrum International Airport is located in Thiruvananthapuram
and is the first airport in the state of Kerala, India.
TIA is considered as an "all weather" airport in the country and is ISO
It is the second busiest airport in Kerala in terms of domestic and
international traffic after Cochin International Airport.
Human Resource Management Department
10. SWOT analysis
It is located near to the city.
Committed and skilled work force.
Good lighting system of the runway using a latest lighting system,
which will enable the aircrafts to land even in bad weather conditions.
Good communication system by installing the latest Radar equipments.
Good fire fighting Team equipped with modern facilities and equipments
to meet any emergencies
Non availability of exclusive cargo terminals
Non availability of shopping malls, entertainment centers etc in
Non availability of enough hangers
Increase in the number of potential customers due to the introduction of
new fare structure and economic travel plan.
Growth of helicopter tourism promoted by Govt. of Kerala.
Emphasis on Global tourism and Ayurveda.
Introduction of new airlines providing less cost to encouraging more
passengers to travel by air.
Competition from other privatized airports.
Changing needs and perception of customers on service quality.
Lack of proper accommodation facilities like five star hotels and other
amenities near airport.
Concern over security threats
14. Finding and Suggestions
High qualified, skilled and hardworking labor force
Good scope for increasing market shares both in passengers and cargo
Maintaining a good relationships between management and employees
Employers and workers are well disciplined and efficient in their job
There are no political interference in its daily operations
It can increase the work force for better handling of passengers
and reduction of waiting time
It can allow the cargo department to function as an independent
Training and development program may be conducted on a periodic
The duties of employees need to be clearly defined to make them
more efficient and accountable
Better control system over workers should be implemented