1. ORGANIZATIONAL STUDY IN
LOURDES HOSPITAL
ERNAKULAM
PRESENTED BY
SINI CHINNU
THOMAS

3. INTRODUCTION
• Lourdes Hospital is a Multispecialty Hospital.
• With 650 beds and 120 ICUS
• It is started in 1965
• Archbishop Joseph Attipetty laid the foundation stone on
15th August 1962.
• On October 1964 the archbishop handed over the
management and administration of the hospital to the
congregation of sisters of charity.
• The hospital is celebrating 50 years of love in services
• The hospital have NABH accreditation.

4. OBJECTIVES OF THE STUDY
• To get familiarized with the service of the
organization
• To interact with the various department heads.
• To understand the history, growth profile,
structure, of the hospital.
• To understand with the different departments
in an organization and their functioning.

5. • to analyze the strength, weakness, opportunities
and threat of the organization.
• To study the control and co-ordination of various
department to achieve organizational goal.

6. ORGANIZATION CHART
GOVERNING BODY
LOURDES SOCIETY FOR HEALTH CARE & RESEARCH
DIRECTOR
1. General
Administration
2.Lourdes
Hospital
3.Kristu
Jayanti
Hospital
4.Lourdes
College of
Nursing
5.HR Dept.
6.Finance
Dept.
7.Land &
property
8. Supportive
services
Med.
Supt
Dy.Med.
Supt
1.General
Medicine
2.Cardiology
3.Neurology
4.Oncology
5.Nephrolog
y
6.Pediatrics
7.Family
Medicine
1.General
Surgery
2. OBG
3. ENT
4. Neuro
Surgery
5. Dental
Surgery
6.Blood Bank
7.
Emergency
Medicines
IMC
Principal CON
1. Community
Health
2. Library
3. Labs
4.Services Dept.
5. Hostel
6. Nursing
Administration
7. Med. Surgical
8. Garden
Associate Director
1.Nsg Supt
2. OPD
3. IPD
4. ICUS
5. Post OP
6. Labour Room
7. IT
8.Medical Stores
9. MRD
10.Bio Medical Eng
11. CSSD
12. Marketing
Asst
Director
1. Customer
Services
Dept.
2. Public
Relation
3. Security
Services
4. Dietry
5. Laundry
6. HK Dept.
7. Clinical
Dept.
8. Laundry

7. DEPARTMENTS OF LOURDES HOSPITAL
Human Resources Department
Finance Department
Medical Records
System Department
Marketing Department
Dietary and Nutrition Department
House Keeping Department
Store & Purchase
Nursing Services Department
Pharmacy Department
Quality Department
Services Department

8. Clinical Department
 General medicine
 Cardiology
 Pulmonary Medicine
 Nero Medicine
 Nephrology
 Gastroenterology
 Rheumatology
 Psychiatry
 Dermatology
 General Surgery
 Pediatric Surgery
 Plastic Surgery
 Neuro surgery
 Urology
 Cardio- Thoracic & Vascular Surgery
 Orthopadedics
 Ophthalmology
 ENT
 Obstetric & Gynaecology
 Paediatrics
 Radio-Diagnosis
Non Clinical Departments
 Anatomy
 Physiology
 Biochemistry
 Microbiology
 Pharmacology
 Pathology
 Community Medicine
 Forensic Medicine

9. SWOT ANALYSIS
STRENGTH
 Experienced and dedicated staffs.
 Lourdes Hospital is strongly supported by the archdiocese.
 Greater support & encouragement from the local area.
 NABH accreditation
 Availability of C.T & M.R.I scan devices and well equipped
blood bank.
 Strong communication channel among hospital departments

10.  Availability of well qualified and experienced doctors.
 Effective performance appraisal system for the
employees.
 Better coordination among the departments.

11. WEAKNESSES
Long waiting hours:-
Patients have to wait for long time for settlement of
their bills.
 Lack of technological up gradation of certain
departments.
 Location of the hospital :public transport system and
the narrow roads creates problems

12. OPPORTUNITY
• Potential for establishing sound and strong relationship
& form of collaboration with foreign hospitals.
• Scope for upgrading the hospital to international
standards.
• Opportunity for introducing updated technology.
• Development of indigenous technology, mobile clinic,
medical village.
• Online marketing helps them to catch more patients to

13. THREATS
•Competition from the multispecialty hospitals.
•High salaries for the nurses in other countries.
•Competitor with less consultation fees for
treatment and diagnosis

14. FINDINGS AND SUGGESTIONS
FINDINGS
Good reputation in the hospital industry.
Highly qualified and skilled employees.
Good critical care service
The number of employees is high.
Employees have high stress at their work.
The hospital have NABH accreditation.

15. The hospital has a strong commitment towards the patients
and society.
Proper auditing is carried out in the hospital every year to
ensure financial transparency.
The hospital is an eco-friendly organization which takes
systematic measures for the disposal of waste materials.
They are providing periodical training for the employees.
 Good employer-employee relationship in the hospital.
 Induction training program are organized regularly.

16. SUGGESTIONS
more medical camps and awareness program should be
conducted to increase the health awareness of the public.
shift timings should be rescheduled as per the convenience of the
staffs.
the company website should be updated continuously.
 steps may be taken to centralize the billing section.
 expensive medicines should be stocked in the pharmacy and it
should be sold at reasonable price to the patients who deserve it.

17. CONCLUSION
• A hospital, in the modern sense, is an institution for health
care providing patient treatment by specialized staff and equipment, and often,
but not always providing for longer-term patient stays. its historical meaning,
until relatively recent times, was "a place of hospitality"
• In Lourdes Hospital, the role and responsibility of clinical supportive services
are defined. it leads to effective management and administration of the
hospital. different departments of the hospital are functioning with effective
coordination and providing quality service. the hospital is well equipped with
new diagnostic and therapeutic equipment.

18. • The hospital is accredited by NABH. The vision of the
hospital makes it stand out from its competitors. the study
came to the conclusion that the management system
prevailing in the hospital is efficient for attaining the goal of
the hospital.