Netkey provides software that extends existing HR self-service applications to employees who do not have access to a networked computer. This allows companies to leverage their existing HR investments while also increasing employee satisfaction and reducing HR costs. Specifically, the Netkey software allows companies to deliver HR applications via kiosks or public computers, extending benefits to manufacturing, retail, and other employees. The document discusses case studies of companies saving millions through lower communication costs and higher retention via more equal access to HR services.

1. pg. 1© 2003 Netkey, Inc. All Rights Reserved. Netkey is a registered trademark of Netkey, Inc.
Extending Human Resources
Self-Service Applications
To the Unconnected Workforce

2. pg. 2
Table of Contents
1. Executive Summary .......................................................................................... pg.
2. Self-Service for Human Resources .................................................................pg.
3. The View From Above
Why HR Executives Embrace Self-Service ....................................................pg.
4. Additional Benefits of Extended HR Self-Service ..........................................pg.
5. Summary ............................................................................................................pg.

3. pg. 3
Executive Summary
Human Resources Self-Service applications are, in
some ways, like a marriage of the old-fashioned
cork bulletin board to modern networking
technology. Rather than posting notices and
requiring workers and job applicants to fill out
forms in triplicate, self-service applications have
allowed HR professionals to quickly and easily
reach every single network-connected employee.
HR Self-Service is a quantum leap over old-
fashioned paper, mail and phone-based systems.
Surprisingly, however, those old-fashioned systems
continue to be used today. They survive because
of the technological gulf that separates “white
collar” and “blue
collar” workers. While
network-attached
employees reap
the benefits of HR
Self-Service, those
in other segments
of the workforce
(manufacturing,
service, trades, retail)
have yet to experience those advantages and are
still served by the outmoded systems of yesteryear.
These old, paper-intensive systems are still the
standard in the areas of hiring and recruiting, and
occupy large percentages of HR budget and time.
According to Salomon Smith Barney, companies
spend an average of $1,700 per employee per year
on HR communications.
Companies are well aware of the functional power
and financial benefit of HR Self-Service, but have
assumed that the digital barrier was one that
could not be crossed. They have assumed that
the advantages of HR Self-Service – for both the
company and the connected employee – were
limited to those workers sitting at or near a PC.
That assumption has prevailed…until now.
Netkey HR Solutions allow corporations to extend
HR Self-Service applications to each and every
worker and prospect, regardless of location or
work environment. Extended HR Self-Service is
already helping businesses:
• Extend the benefits of HR Self-Service to all
employees
• Leverage existing Employee Self-Service
applications
• Enhance training and recruiting efforts
• Increase worker satisfaction
• Establish uniformity of corporate messaging
• Eliminate feelings of inequity among
segments of workers
This paper will explain more about Netkey HR
Solutions and the benefits available to companies
that extend HR Self-Service applications to their
unconnected employee populations.
Self-Service For Human
Resources
Self-service enterprise applications for human
resources management and internal company
communications have become a widely accepted
corporate paradigm. Self-service has proved an
efficient and effective way for businesses to:
• Disseminate an immense variety of corporate
information to employees
• Make personal employee data and programs
(related to payroll, tax, timekeeping,
retirement, stock ownership, and more)
immediately and securely available to workers
“According to
Salomon Smith
Barney, companies
spend an average of
$1,700 per employee
per year on HR
communications.”

4. pg. 4
“Automating
r e c r u i t m e n t
functions makes job
application easy and
convenient for prospects
and candidates, and
facilitates regulatory
compliance for HR
professionals.”
• Increase corporate alignment through regular
communication with workers
• Improve and extend internal recruiting and
hiring efforts
Having access to and control over information
empowers workers and attracts better candidates.
Automating that availability relieves HR and
Benefits Administration staff from spending
their valuable time in the menial tasks of
manually managing that information.
Making important HR and benefit
information available to an employee
at or near their work area eliminates
a majority of the considerable
cost burdens associated with the
printing and distribution of such
materials. Automating recruitment
functions makes job application easy and
convenient for prospects and candidates,
and facilitates regulatory compliance for HR
professionals. Applicant data is easily collected,
evaluated, analyzed, screened, shared and stored.
For employee information and communication
programs, the benefits of automated HR
applications currently accrue almost exclusively
to “connected” workers – those who access the
corporate network via their own desktop PC or
terminal. While this group constitutes a significant
percentage of the US workforce, the number of
workers whose immediate work environment
does not include a desktop PC or terminal – retail,
manufacturing, distribution, hospitality, healthcare
workers and others – is even greater. For these
“unconnected” workers the promise of Employee
Self-Service has yet to be fully realized.
Companies whose HR solutions do not reach
unconnected employees are forced to maintain two
systems – the automated, cost-effective, network-
based system for connected employees, and the
cumbersome, costly, slow, paper or phone-based
system for everyone else. A “solution” like this
one – one that fails to reach all employees – is no
solution at all.
In addition, hiring and recruitment programs for
people in traditionally unconnected roles (retail,
manufacturing, distribution, etc.) usually require
that job seekers take time from their job or
personal time to apply in person. Internet-
based hiring programs are becoming more
common for “connected” employees, but
unconnected employees are far less
likely to have access to such programs.
While self-service HR programs have
greatly reduced the cost of delivering
information and services to connected
workers, the cost of delivering
these same assets and resources to
unconnected workers and prospects
continues to rise.
Despite the fact that many employees are
unconnected, HR executives must still serve and
inform them. Traditionally, creating, printing and
distributing
vast quantities
of paper
documents to
unconnected
employees
fulfill this
requirement.
In addition,
HR staff will
be required
to convert
some of
that content into presentations, then travel (often
extensively) from facility to facility in order to
ensure consistent communication to these groups.
HR staff must usually answer questions arising
from these materials and meetings, either by
phone, mail, or in person.

5. pg. 5
HR organizations have also invested significant
time and budgetary resources in developing and
deploying corporate Intranets only to find that
the very medium
they depend on
to deliver these
solutions to some
of their employees
becomes a barrier
to reaching the rest
of their workers.
The remaining
employees (a group
that can range far
above 50% of a company’s total workforce) must
continue to rely on outdated methods for access
to their personal data and communication from the
corporation.
Having a large workforce “unconnected” to
Employee Self-Service places companies at risk of:
• Lower employee morale and productivity
resulting from inadequate access to important
information on benefits, career paths,
training, etc.
• Higher administrative costs to process routine
HR-related requests, transactions, and new
hire applications
• Missed opportunities for cost savings and
productivity gains as unconnected employees
continue to use more costly and time-
consuming means (i.e., the phone) for HR
inquiries, information, and transactions
HR organizations also spend significant time and
money managing the paper-intensive application
acceptance and review process. Recruiting costs
are significant as well, and their success in reaching
targeted groups in manufacturing, retail and
distribution is modest, at best.
How, then, can these network-delivered functions
and capabilities be delivered to employees and
prospects whose jobs do not require a network
connection? This is the challenge of HR Self-
Service in an unconnected world. Fortunately,
for HR executives facing this challenge,
there is an answer.
The answer is Netkey HR Solutions, the most
powerful, feature rich Extended HR Self-Service
platform available. Netkey’s HR platform is an
ideal solution for businesses seeking both to
extend existing Web-based Employee Self-Service
applications beyond the desktop and beyond
connected employee populations, and to radically
increase the reach and effectiveness of recruiting
and hiring programs.
Delivered through kiosks or managed PCs, Netkey
extends a company’s existing Employee Self-
Service (ESS) applications to employees wherever
they work – on the factory floor, in the distribution
center, retail store, hotel lobby, restaurant or
government facility – anywhere unconnected
employees are located.
Netkey HR Solutions are just as effective in
reaching new applicants and prospects. They
enable companies to deliver recruiting applications
via public-facing kiosks or workstations, located
“The new system...had
to integrate an existing
SAP HR module, complex
corporate enterprise
portal and provide full
self-service capabilities
for 100,000 unconnected
employees”

6. pg. 6
wherever is most convenient for applicants. And
with Netkey, these applications and systems are
cost-effectively deployed in a fully secured network
environment, and are easily managed from a
remote administrative desktop.
Extending HR Self-Service to these unconnected
populations immediately delivers the same,
powerful benefits companies have
experienced when deploying HR
applications to their connected
workers. Companies moving to
automated HR Self-Service systems
from expensive call center systems
have experienced cost reductions
as high as 97%, including savings
of staff time and the preparation,
printing and mailing of materials. Savings are
significant enough to allow for payback on these
conversions to be reached in one year or less.
Netkey HR Solutions are not new HR Self-
Service applications. They are software solutions
specifically designed to help the HR organization
expand the reach of existing Web-based Employee
Self-Service applications and Web-based recruiting
tools into public access environments. In extending
these applications, companies achieve even greater
returns on the investments they’ve already made
in self-service.
The View From Above:
Why HR Executives Embrace Self-
Service
There are a number of compelling reasons why
HR executives have embraced the ability to extend
HR Self-Service applications. The reasons echo the
successes many of these leaders have experienced
in deploying their Extended HR Self-Service
capabilities to their connected workers.
Leverage Existing HR Software Assets:
Companies spend significant portions of their IT
budget purchasing enterprise applications, and
on the internal or external professional services
needed to maintain them. Replacing enterprise
applications is not only costly, it has a negative
impact on corporate efficiency while the product
is rolled out, users are trained
and the myriad of associated
problems worked out. Upgrading
applications to take advantage
of new features is often similarly
painful.
Extending existing applications
with Netkey HR Solutions
eliminates the expense and
difficulty associated with replacing or upgrading
them. The extending of the applications is
completely transparent to existing (connected)
users, and creates far less impact on IT. In
addition, making the choice to maximize the
usefulness of existing HR enterprise software is a
prudent budgetary decision. Rather than replacing
these applications, extending their function with
Netkey HR Solutions saves significant resources for
use in addressing other needs.
Netkey HR solutions require only a fraction of
the budget consumed by new HR Self-Service
applications,
and often
less than
the amount
companies
spend for
professional
services related
to those
applications.
Virtually
any existing
“According to the Cedar
Survey, only one-third of the
organizations using Employee
Self-Service solutions
actually measure the business
results obtained from their
investment”

7. pg. 7
Web-based employee self-service application
can be extended through EESS. Here are some
examples:
Employee Portals or Corporate Intranet Sites
are common tools
for providing links
to various corporate
information and
employee resources.
These platforms
can easily be
extended into a
public access
environment using
Netkey HR Solutions
software.
An extended HR Self-Service solution can also
combine many different HR systems into a single
employee-facing solution for the unconnected
workforce. This creates a unified interface through
which employees can access a multitude of HR
tools. One company with multiple applications
(including an SAP HR system, a PeopleSoft payroll
solution, a Web-based training application, a Web-
based 401K provider web site and others) was able
to securely extend all of these applications to its
unconnected workforce through a single interface,
using Netkey HR Solutions.
Employee communication and training:
Company directories, corporate
policies, job postings, career
development information, training
and awards programs, surveys,
company news, union or trade
association information, employee
handbooks, general information
on benefits (retirement, health, FMLA, educational
assistance programs, employee discounts), safety
updates, wellness programs, access to an online
company store, and any other company resources
or tools that can be made available through the
Internet, including:
• Personal data management: personal
data inquiries and data changes, family
status/life event changes, access to personal
history
• Time management: vacation/leave
requests, vacation and sick day balances;
paid time off, and time card entry, work
schedules
• Pay-related management: pay stubs,
direct-deposit services, withholding and
deduction changes, union or trade association
dues, and salary package inquiries
• Retirement management: 401K,
employee stock ownership program (ESOP),
and retirement or pension services
Reduce HR Costs.
Employees customarily judge HR departments on
their responsiveness to requests for information,
yet these requests – and their subsequent answers
– are often made in person, on the phone, or
through the mail. For HR groups dealing with
significant numbers of unconnected employee
populations this is completely impractical,
untenable and far too costly.
Extending existing
HR Self-Service
applications
multiplies the
effectiveness of
HR staff, allowing
them to reach
every employee
with no more an investment in time and effort
than it takes them to reach a single employee.
“Netkey helps
businesses achieve
increased ROI
by multiplying
the effectiveness
of existing HR
Self-Service
applications”

8. pg. 8
This increase in HR productivity is so dramatic
that many companies achieve very quick payback
on their investment in extending HR applications.
By moving unconnected employees away from
expensive paper and call center-based HR
interactions to lower-cost Internet transactions
through a kiosk or managed PC, payback often
occurs in less than a year.
Phone-based HR transactions and inquiries are far
more expensive than the Internet-based inquiries
that employees conduct themselves through a
managed PC or kiosk (on average, $3 vs. 7 cents).
Retailers with hundreds or thousands of store
locations can save millions of dollars annually by
extending Employee Self-Service into the store
environment and enabling associates to conduct
their own HR inquiries and transactions.
Increase Employee Satisfaction and
Retention.
Companies that ensure their entire employee
population has access to important HR information,
where and when they need it, create a more
satisfied workforce. Bridging the digital divide
gives workers a greater sense of equity and
empowerment.
This increased job satisfaction is not confined to
“shop floor” employees. HR employees are often
pulled in many directions at once, increasing job
stress and dissatisfaction. Netkey HR Solutions
multiplies the effectiveness of HR staff. This
increased productivity means less time spent on
repetitive, low-level functions and reduced job
frustration.
Deploying Netkey-extended applications tells
workers that their employer is committed to
providing equal service to all employees, regardless
of work environment. This is a powerful way to
create goodwill and boost morale throughout the
entire enterprise.
Toronto-based Cedar plc (www.cedar.com) is a
leading global enterprise consulting organization,
whose corporate surveys are widely used
to determine the real-world effectiveness of
enterprise software solutions. In their 2002 Human
Resources Self-Service/Portal Survey, Cedar reports
up to a 50% improvement in employee satisfaction
when employees are empowered through
Employee Self-Service. Extended HR Self-Service
means that this important benefit can be extended
to the “unconnected” workforce, along with all of
the other inherent benefits of standard HR Self-
Service applications.
Recently, a major
entertainment
conglomerate
– with television
stations, film studios,
and amusement
parks – sought to
expand the way
they communicated
HR information
and services to
their diverse mix
of unconnected
employees. The new
system had to be
easy-to-use, cost effective and highly secure. The
new system also had to integrate an existing SAP
HR module, complex corporate enterprise portal
and provide full self-service capabilities for 100,000
unconnected employees.
The company had attempted to build its own
complete solution, but the project stalled due
to overwhelming complexities. Ultimately, they
made a decision to seek out a partner with
proven expertise in delivering extended, secure,
“By integrating
automated applicant
screening tools into
the recruiting process,
companies hire
employees who are
less likely to leave. The
resultant decline in
turnover rates can
save millions of
dollars in recruiting,
hiring and training
costs”

9. pg. 9
integrated HR Self-Service systems in public access
environments. They turned to Netkey.
Netkey delivered a highly functional system in a
matter of weeks
with virtually no
disruption to the
day-to-day operation
of the company.
Netkey’s software
and integration
services made it
possible to extend
the company’s
existing SAP
HR system and
corporate enterprise portal to all unconnected
employees. System security is strong at all levels,
insuring that only authorized personnel are able to
access and view personal data.
The system’s browser-based interface is simple
to use, yet users cannot access any other web
sites, applications or
company systems. The
content is quickly and
easily updated remotely,
and sound and video
elements are easily
added to enhance user
experience and increase adoption.
Over 275 touch screen kiosks have been installed
in cafeterias, dressing rooms, and other areas
where employees congregate, making it possible
for park employees to log-on and securely view
their benefit information and 401K accounts,
change medical benefits and perform a variety of
other HR-related transactions. They also check
job postings and apply for those jobs, catch up on
company news and visit the company store.
Increase effectiveness of HR personnel:
Administrative tasks can occupy up to 80% of
HR staff time. Enabling Extended HR Self-Service
with Netkey HR Solutions frees them to focus on
more strategic initiatives, including those related
to attracting, developing and retaining employees.
Extending HR applications to the entire enterprise
enables HR to leverage the full benefit of the
investment in their self-service applications.
In addition, most HR personnel work “9 to 5.”
Employee Self-Service terminals can work 24/7,
meeting employees’ HR information needs any
time of day or night, when HR personnel would
otherwise be unavailable.
HR staff also customarily dedicates vast amounts
of time to open enrollment each year, and more
frequently when the company changes providers
mid-cycle. One HR executive whose company
recently selected a new healthcare provider related
his frustration over the seemingly insurmountable
task of re-enrolling 3000 employees based in
manufacturing plants
using a traditional
paper-based
enrollment process.
This process would
have involved
producing and mailing enrollment kits, waiting
for the printed forms to come back in, then
manually processing the forms. While researching
for options, this executive learned that he could
significantly reduce the costs and headaches of this
process by using existing PCs to extend an online
open enrollment program to his factory-based
employees.
One leading supermarket chain deployed job
application kiosks in its stores, leveraging its
backend SAP HR system to provide applicant
“...with Netkey, these
applications and
systems are cost-
effectively deployed in
a fully secured network
environment, and are
easily managed from a
remote administrative
desktop.”

10. pg. 10
visibility across the company’s operations. Using
the kiosks, the chain was able to relieve HR staff of
the tedious task of managing paper applications.
In addition to reducing overall recruiting costs
by 25% and increasing their pool of qualified job
applications by 400%, the company increased HR
staff job satisfaction and reduced HR turnover.
Enhance Recruiting:
HR executives in industries such as retail,
hospitality, fast food, and other service segments
face the additional challenge of servicing the needs
of a large, widely dispersed, constantly changing
workforce. High turnover makes recruiting, hiring,
training, motivating and keeping good employees
a constant and costly endeavor. With Extended HR
Self-Service, companies can greatly expand their
pool of qualified applicants, shorten the hiring
interval, save staff time, and drive down costly
turnover.
It can cost as much
as $4000 to recruit
and hire a new
employee. By making
existing recruiting
tools (such as online
applications and
screening software)
available through a
kiosk or managed
PC, companies can
reduce the cost of
collecting, sorting, copying, evaluating, distributing
and storing paper applications. These savings are
a key benefit for high turnover industries that may
replace their entire workforce every one to three
years.
Applications designed to attract, develop and
retain top employees can also be extended
through Netkey HR Solutions. If these applications
already exist on a corporate Intranet or corporate
recruiting site, or through an internally developed
or purchased solution (i.e., a hiring management
and tracking system), they can be quickly and cost
effectively extended to unconnected groups using a
kiosk or managed workstation. These applications
might include job postings, online applications,
applicant tracking/recruiting/screening tools, job
requisitions, and training programs.
A top-tier retailer recently replaced its proprietary
screen-phone hiring system with a Web-based
recruiting application extended by Netkey. The
new in-store recruiting application, deployed on
inexpensive desktop PCs, accepts applications
electronically, and pre-screens applicants for prior
records of theft or other criminal history. Since
the conversion to this new system, the retailer
has experienced a dramatic rise in the quality of
job candidates, and a three-fold increase in the
number of applications received. In addition, the
new recruitment and applicant screening system is
scalable, flexible, and secure. All 1,500 units in the
field are now updated and managed from a single
administrative desktop.
Capturing applicant data through in store terminals
allows companies to create a central repository of
job applicants that can be shared with managers at
other area locations, something never possible with
paper-based systems.
According to a study by the Graduate School of
Management at the University of Dallas, half of
all hourly employees quit in less than 100 days.
By integrating automated applicant screening
tools into the recruiting process, companies
hire employees who are less likely to leave. The
resultant decline in turnover rates can save millions
of dollars in recruiting, hiring and training costs.

11. pg. 11
Additional Benefits of
Extended HR Self-Service
Key features and benefits available to companies
deploying Netkey HR Solutions include:
Content Optimization and Management:
The corporate environment is constantly changing.
HR has the difficult job of developing new programs
to address these changing needs, and the even
tougher task of disseminating this new information
to employees in a timely and cost effective manner.
As an organization’s HR communication needs
change, an Extended HR Self-Service solution can
readily adapt. This is made possible by content
optimization tools that are part of the self-service
software. These tools enable an HR professional to
control and manage the
content on the entire
extended self-service
network from a single
administrative desktop.
Whether to change
a 401K provider, announce a new incentive or
wellness program, or keep employees abreast on
the latest safety procedures or training programs,
the user quickly updates the content on the self-
service network and pushes this new information
out to the workforce. The importance of keeping
information up-to-date cannot be underestimated.
The Society for Human Resources Management
has published documents stating that keeping
information fresh and compelling for employees is
key to getting employees to continue to come back
and use the self-service channel.
Companies may also want to use different kiosks
on the self-service network for different purposes.
Some might be used for employee training and
others for Employee Self-Service functions such as
benefits access. Netkey HR Solutions allows you
to create different content for different groups of
kiosks. This varied content can then be remotely
deployed in real-time or on a pre-scheduled basis.
Retailers, for instance, can push customer-related
content to a kiosk during the day, and use that
same kiosk for employee-related functions during
evening hours.
Remote Monitoring:
An Extended Self-Service solution remotely
monitors the self-service network, immediately
notifying a technical support person of any
problems. The monitoring system continually
checks the kiosk’s vital functions and generates
an e-mail or pager alert notification if and when
problems occur.
Design and Security:
Unless properly secured, employees may use
employee terminals to roam the Internet and even
gain access to proprietary areas of the network.
Netkey Extended HR Self-Service software enables
you to overlay and extend existing Web-based
applications while restricting access to specific
URLs. The software also prohibits employees or
applicants from using the keyboard to disable
the system or gain access to other parts of the
network.
Proper interface design is also critical to the
success of an Extended HRSS solution. The right
interface attracts users, increasing the rate of
adoption and participation among employees,
and makes is easier for them to find the answers
and information they’re looking for. In addition,
an effective interface helps employees get their
answers more quickly, limiting time spent away
from their jobs.
“It can cost as
much as $4000 to
recruit and hire a
new employee”

12. pg. 12
Reporting & Analytics:
According to the Cedar Survey, only one-third of
the organizations using Employee Self-Service
solutions actually measure the business results
obtained from their investment. Netkey knows that
measuring results is critical to program success,
and Netkey software enables you to track and
measure usage. For example, the system will report
how many employees are using the Employee Self-
Service terminal, when, for how long, and what
applications or functions they access most often.
Peripheral Integration:
Depending on the functionality required, there may
need to integrate various hardware peripherals
(printers, security mats, card swipe machine) with
self-service terminals or kiosks. Netkey software
provides peripheral integration scripting tools,
wizards and an API that cut development time and
cost.
Summary
Netkey extends the delivery of Web-based content
from HR Self-Service applications and corporate
intranets via self-service kiosks or managed
PCs in virtually any location. Netkey helps
businesses achieve increased ROI by multiplying
the effectiveness of existing HR Self-Service
applications, providing a secure and reliable
channel for reaching unconnected employees and
recruiting targets.
Contact Info
Netkey, Inc.
32 Park Drive East
Branford, CT 06405
Phone: 201.483.2888
Fax: 203.483.2893
Toll Free: 800.443.7924
www.netkey.com

13. pg. 13
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