Linda Jenkins has over 30 years of experience in retail IT and business analysis. She has a background in requirements analysis and project leadership for a major national retailer. She led implementations of front-end systems and standardization across acquisitions. Currently she is a Production Support Analyst and Business Analyst at Toyota, supporting mobile apps and connected vehicle technologies. She has experience managing projects and serving as a liaison between technical and business teams.

1. Linda L. Jenkins Page 1
Linda L. Jenkins LindaJenkins4546@aol.com 562-704-9921
IT Manager/ IT Project Manager/Sr. Business Analyst
Professional Summary http://www.linkedin.com/profile/view?id=43863821&trk=tab_pro
SUMMARY
 Effective anddiversebackgroundinthe retail groceryindustry.
 7 yearsof requirementsanalysis,alongwithprojectleadership.
 Experience leadinganational retailerthroughfront-endsystemsimplementationand
standardizationacrossall acquisitions,includingall subsequentsoftware enhancements.
 Excellentanalytical andtroubleshootingabilitiesthatinclude 7+yearsof retail front-end
systems. Proficientinanalyzingoperational complexities,identifyingweaknesses,isolating
problemareas,andrapidlydevelopingeffective andmutuallybeneficialsolutions.
 Abilitytolearnandacquire new technical skillsquicklyandeasily.
 Superiorcommunicationskills,bothwrittenandverbal.
 Strongunderstandingof SDLC.(15 differentprojectsutilizingSDLC)
 UnderstandingandexperiencewithClarityformanagingrapidnetworkdeploymentsat
Albertsonsforthe PMDepartment. Workedwiththe DW TeamusingClarityto track inventory
controlsand products.
 Actedas PMfor numeroussoftware enhancementsprojectswithAlbertsons,DirecTV.And
TopgunQBAcademy.com.
 Dynamicorganizational abilitieswithacontinuouscommitmenttofollow-throughanddetail.
 Extensive experience withmanysoftware packagesincludingVisio,Office,includingAccess,
PowerPoint,Excel,WordandProject.ExperiencedwithOracle SQLandCrystal Reports.
 Experience asa“ProjectManager” for my previousemployer.
ExperiencedatGapAnalysis,WorkFlow /ProcessDiagramming(usingVisio).Use Case
Developmentandrealization:
 interactiondiagramsdepictingparticipatingobjectsandtheirinteractions
 Solidexperience insoftware training,documentationandsoftware QA.
 ProcessFlowCharts
 Gap Analysis
 Functional BusinessRequirements
 Create TestScripts
 UnderstandandCreate High Level andLow Level technical Requirements

2. Professional Experience (Continued)
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Professional Development
 BusinessProcessDesignWorkshop
 Business ProcessManagement
 Some Six SigmaTraining
o Assistedinmanycostsavingsprojectswithseveral Blackbeltsoveracourse of three
years.
 CAPProgram (CareerAdvancementProgram)
 Solid Technical Skills
o MicrosoftWindows98/2000/XP, Word,Adobe Professional,Visio,PowerPoint,
Outlook.
o VisioUsedforUse Case,Work Flow andProcessDiagramDevelopment.
o MicrosoftAccessapplications. CRMApplications.
o MicrosoftExcel – useddailyfortracking metricsandupdatingcharts.
o MicrosoftPowerPoint –Useddaily to update presentations,andweeklymemos.
o StrongSDLC – useddailyforsoftware enhancements.
o Oracle applications
o WireframesandAnnotations

3. Professional Experience (Continued)
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 Toyota – March 6, 2015 to current - ProductionSupport Analyst/BusinessAnalyst - CVT–
ConnectedVehicle Technologies
 Liaisontothe IT DepartmentwhodevelopsandsupportsLexusMobileApplications
 LiaisontoTSP for Release ManagementandSupport
 Workedon the WireframesandAnnotationsforBRRIProduct
 SupportLER (LexusEnformRemote) productionissuesandenhancements
 Launchednewproductfor LexuscalledService Connect
o BRRI Wireframes
o BRRI DocumentationforStakeholdersinsupportof Wireframes
o Trainedassociates
o DevelopedSupportGuidesandTrainingMaterials forthe LCS
o Pre and PostProductionTesting
 DiscoveredmajorbugsandworkedwithITto get themresolved
 Release Notes
 UAT Test Cases
 Escalationof LER andService Connect ProductionTickets
 Call CenterSME
 Work withSiriusXM,Nuance andVerizon onSystemIssuesandProduction
 Travel to Dallasand Utah for OperationsReviewswithVendors/Partners(SiriusXMandVerizon)
 Supportthe LexusdivisionsystematicallyforproductionissuesrelatingtoLER and Service
Connect
 SupportApplications
o iHeartRadio
o TeleNav
o Slacker
o LER
o Service Connect
o Nuance Applications
o LexusAppSuite
 Use JIRA for statusof testingandtickets,Track and escalate.
 Prioritize ProductionSupportissuesandtriage.
 Helpmanage incidentsandSLA’swithall partnersandhold accountability.
 Serve asthe primaryliaisonbetweenConnectedVehicle TechnologiesandhelpwithRCA’s.
 Identifytrendsfromdaytoday.
 Provide On-Call SupportforP1 and P 2 severityproductionandcustomerfacingissues.
Wally’sWine andSpirits 05/15/14 – 08/31/14 IT Project Manager/BSA
 Managed theirPOSSystem(Magstar).
 ImplementedanewWarehousingsystem(Total Warehouse).
 Trainedstaff onnewWarehouse System.
 Met withseveral POSVendorstopicka new POSSystemfortheir upcomingrestaurant.
 BRD, UAT Test Scripts.
 Testedandworkedontheir online applicationssupportingtheirOnline Wine Auctions.
 Problemsolvedwebsite issuesforonline orderingforB2C

4. Professional Experience (Continued)
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Wally’sWine andSpirits March 2014 – August 2014
BusinessAnalyst working for StakeholderExperience
 InteractwithC Level Executivestogatherbusinessandfunctional requirementsinregardsto
 Magstar Total Retail
 Vortex AuctionManagementSystem
 AlohaNCRPOS System
 Micros POSSystem
 Squirrel POSSystem
 CodingforRx ClaimandPEGA Systems.
 Coordinate workshopswiththe SME’stogainknowledge of systemrequirementsand
enhancements.
 Conductdaily,weekly,andmonthlyconference callstoupdate executivesonthe statusof
variousprojectsrelatingtoSystemseither new orenhancements.
 Meetwiththe IT systemdevelopers,programmersandcoderstogather systemrequirements.
 Specialistinthe NICERecordingSystem
 Withstakeholdersandsubjectmatterexpertsdevelopanddocumentbusinessrequirements
for StakeholderExperience(BRD)
 Identifyandprioritize improvementsandeffectivelyimplementprocessenhancementsforthe
NICErecordingsystem
 SupportCRM usersmanagingchange requestsandnew future introductions
 SupportNICEusersmanagingchange requestsandnew future introductions
 Participate indesignreviewwithotherteammembersandsubjectmatterexperts
 UAT Test Casesand testscriptsforthe NICErecordingsystem
 Use Casesforthe NICErecordingsystemandCRMrollout
 MicrosoftCRM Specialist

5. Professional Experience (Continued)
Linda L. Jenkins Page 5
UnitedHealthCare May 2012 to January 2013 - SeniorBusinessAnalyst
Costa Mesa, Ca
 InteractwithC Level Executivestogatherbusinessandfunctional requirementsinregardsto
codingfor Rx Claimand PEGA Systems.
 Coordinate workshopswiththe SME’stogain knowledge of systemrequirementsand
enhancements.
 Conductdaily,weekly,andmonthlyconference callstoupdate executivesonthe statusof
variousprojectsrelatingtoSystemseithernew orenhancements.
 Meetwiththe IT systemdevelopers,programmersandcoderstogather systemrequirements.
 M&R SpecialistworkinginPriorAuthorization.
 Team memberof ‘GrandfatherTeam’ forCMS
 BRD, UAT Test Cases,SOP’s,TestPlans.
 Work withthe Development,DataAnalytics,andITProgrammersteamto integrate abrand
newSystemfora highprofile project.
 Team memberof PriorAuthorizationAccuracyGroup
 ClientManagement
 ClaimsAdmin
 BusinessProcessDocumentation
 SOXCompliance
 Integrationof newSoftware Tool (Robot).
 Experience inAS400and Pega,Robot,andRxClaim.
o SharePoint,Visio,MP,CRM, Excel,PowerPoint,Word,MS Publisher,Access,VBA
o Outlook2012, Word 2010, Excel 2010, Visio2010, PP2010, and Access2010.
DirecTV, Inc. 2/2011 – 3/2011
Systems Analyst/ProjectCoordinator(Short-termContract)
 PartneredwithITto implementandtestproductionissue fixes. Wrote requirementsfor
enhancementprojects.
 Performeduseracceptance testingandtestcase creation.
 Developedandmaintainedstandardoperatingproceduresandensuredusersadheredto
PoliciesandProcedures.
 Identifiedreal andpotential issuesrelatingtoapplicationuserinterface.
 Supporteddailyoperationsandresearchasneededonescalatedissuesincludingaccount
reconciliations,promotions,andcompensation.Servedasindividualandteamcontributorand
ledactivitiessupportingthe DirectSalesteamandCRMusers,bothin SF, DC and Jacada.
 Proactivelycommunicatedwithexternal andinternal CRMusersforproductionsupport,
systemchangesand/orenhancements.
 Managed actionitems,issues,anddeliverablesandheldteammembersaccountable.
 Developedrequirementspecifications accordingtostandardtemplates,usingnatural language.
 Collaboratedwithdevelopersandsubjectmatterexpertstoestablishthe technical visionand
analyze tradeoffsbetweenusabilityandperformance needs.
 ServedasliaisonbetweenCRMendusers,businessunits,andtechnologyandsupportteams.

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Top Gun Quarterback Academy Project Manager formerOwner 2007-2011
Torrance,California
http://www.topgunqbacademy.com/
(ASSISTEDIN FAMILY-OWNEDBUSINESS)
 Designedthe Wireframesforthe website
 Workedwithgodaddy.comtohelpcreate the wireframesandannotations
 Assistedincreatingbusinessplan,securedstartupfunding,coordinatedandscheduled
speakingengagementsandclinicsincluding travel arrangements.
 Designedandmanageddevelopmentof website.
 Negotiate royaltiesfrombooksandvideoswithpublisher.
 CoordinatedcommunityworkshopswithHighSchool players.
 Scheduledaccommodations,managedpayroll andP&L.
 Receivedordersandsentoutproduct.
 Interfacedandpartneredwithpaidsite/videoadvertisers.
 Solidexperience insoftware training,documentationandsoftware QA.
 Supportedfinancial applications
 ProcessFlowCharts
 Gap Analysis
 Functional BusinessRequirements,Business RequirementDocuments
 Create TestScripts
 UnderstandandCreate High Level andLow Level technical Requirements
o SharePoint,Visio,MP,CRM, Excel,PowerPoint,Word,MS Publisher,Access,VBA
o Outlook2012, Word 2010, Excel 2010, Visio2010, PP2010, and Access2010.

7. Professional Experience (Continued)
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ALBERTSONS, INC. 1983 – 2007
Corporate HeadquartersBoise,Idaho;SaltLake CityandCA (IT)
BusinessAnalyst/ Retail SystemsSpecialist(7 years)
(Albertson’sacquiredbySupervalu –positionrelocatedtoMinneapolis- electedtostay inTorrance,CA)
 Servedasseniormemberof the teamforsystemsintegrationandvarioussoftware
enhancements,workingside byside withthe ProjectManager,leadingateamfrom10 to
200 associates.
 Gainedexceptional retailITsystemsknowledgeandexperience.
 Developedexcellentorganizationandattentiontodetails.
 Balancedmultipleprojectssimultaneously,inhighpressure,fast-pacedenvironments,
while consistentlymeetingall timeandqualityrequirements.
o Workedon developmentteamforOnline shoppinganddeliverythroughthe
companiese-commerce webserver
o Pre and Postproductiontestingof e-commerce applications
o Trouble shootissuesandidentifyimprovements
o Identifyongoingenhancementstothe e-commerce application
o B2C – TrainingMaterials
 Managed the POSUAT Teamwithenhancementsandintegrations.
 IntegratedmanydifferentPOSSystemstoenhance withAlbertsonsLegacy.
 Managed NCRVendorRelationsforSelf-Checkout
 Developeduse casesandperformedqualityanalysisincorporating SDLC.
 Utilizedstronginterpersonalskills,relatingquicklyandeasilytovariouscultures,
personalitiesandbusinesslevels.Workedwellindependentlyandasan active teamplayer.
 Gainedstrongexpertise withthe capabilitiesandfunctionalityof POSandotherretail
systemsmoduleswithinall bannersownedbyAlbertson’s.
 Workedwithendusercommunity,programmersandsoftware developerstosupportnew
processesandresolve issueswithexistingsystems.
 Supportedoperations group and participated in global rolloutand implementation
includingspeakingand communicating withupper management,including Division
Presidents,Vice Presidents,District Managers,Loss Prevention,Store Directors,
Associates,andthe CEO.
 DevelopedreportsthroughExcel andutilizedPowerPointforprojectstatusincluding shrink,
budgets,SOX compliance,weightsandmeasuresandotherrelatedissues.
 Responsible fordevelopinganddocumentingend-userbusinessrequirementsanddesign
specifications.
 Performedassociate trainingandensuredrequirementswere metinimplementing
ElectronicShelf Label Systemincluding:
o Corporate retailer’sstore trainingmaterials
o Trainerfor retailer’simplementationprocesses
o Developerof customertrainingmaterials
 Instructorand coach of customersurveyorsandcustomergreeters
 LiaisonbetweenITandretailer’sassociates
 Projectmanagementandplanning
 Deploymentteamleader
 CreatedGAPAnalysis forexistingstoresandnewlyacquiredcompanies.

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 Workedwith minimal supervision,keeping managementinformedwithtimelyproject
status reports.
 Possessthe abilitytoquicklyassessandresolve conflicts/complaintsandprovide
appropriate follow-up.
 Actedas PMon many software projectsutilizinguse case realization.Specifically,a
companywide ElectronicMarketingProjecttoautomate the setup and release of
informationtothe stores.BuildingUse CasesandUse Case Realizationtodisplaythe work
flowforthe programmersand developersusingbothsequence andcommunication
diagrams.Assigningrolesandresponsibilitiestovariouspeople.WritingBRD’susingUse
Case Realizationforthe project.

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ALBERTSONS, INC. (Continued)
Areas of ResponsibilityConcurrentwithBusinessAnalyst/ Retail SystemsSpecialist:
Technical andBusiness Writing
 Translatedhightechlanguage andinstructionsintouser-friendlydocumentation.
 Createdandmaintainedinstructional manualsusedthroughoutAlbertson’sandwithinall
bannersownedbyAlbertson’s.
QualityAssurance
 Performedsoftware troubleshooting, createdtestplans/scripts forsoftwareenhancements.
 ServedleadQA testerandlaterSupervisor.
Marketing Albertsons/Supervalu 2004 - 2007
 Workedwiththe ElectronicMarketingTeamto approve andexecute LoyaltyCardpromotions.
Approvedandvalidateddataforthe promotionsincludingCatalinapromotions.
 Workeddirectlywiththe VPof MarketinginBoise,IDto ensure anddeliversuccessful
promotions.
 Supervisedandmanagedateamof UAT Testersfromall bannersthatwouldserve asthe UAT
Team totest promotionsandsoftware enhancements.
 Sentout communicationsdailytoall bannersunderthe Albertsons/Supervaluumbrellawithuser
instructionsabouttheirupcomingpromotions.
 Workedwiththe DivisionMarketingManagersdailytoliaisonbetweenthe businessFrontEnd
Systems/CustomerService toexecuteanddeliversuccessful campaigns.
 Created“PromoPro’s”to helpmotivate the divisionsMarketingTeamstobe competitiveand
deliver100%successful promotions.
 Servedasan integral partof the automationof the EME system. Attendeddailymeetingstohelp
transitionthe UAT teamto the new automatedsystem.
 Trackedresultsanddata to a weeklydashboard.