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Vision Consulting|3325 Aspen Grov e Driv e |Suite 204 |Franklin, TN 37067 | 615.472.1261 | www.visionconsulting-llc.com
PROFESSIONAL PROFILE
Linda John-Breeden - Las Vegas, NV
C: 509-860-1105
APPLICATION EXPERTISE/CERTIFICATIONS:
 PCM
 OM
 EMR
 Order Entry
 Patient Care
 Project Manager
 READY Certified
Physician Trainer
 Community Wide
Scheduling
 ADT
 Patient Keeper Support
PROFESSIONAL SUMMARY
25 + years’experience working in the healthcareinformatics industry in a
wide range of roles as a consultantfrom Implementation Specialistto
Patient Financial Director includingProjectManager.Software includes
major legacy systems such as EPIC and MT Magic,C/S and 6. Senior
member of several deployment teams; which were responsiblefor the
implementation readiness and the roleout of CPOE (Computerized
Physician Order Entry), these involved duties from pre-planningof
implementation project thru post go-livesupport. Implementation
Specialistwith Best PracticeMethodology always in the forefront of all
decisions madeduringa successful project.Currentprojects includebeing a
PCM (Physician CareManagement) specialist,with experience in building
orders. EBOS order sets and nursinginterventions,specializes in trainingof
all clinical specialties,alongwith supportstaff. Highly motivated individual
with the need to accomplish and meet deadlines in an efficientand quick
manner.
PROFESSIONAL EXPERIENCE:
Parallon Technical Services/Vision Consulting, LLC
January 2010 – present
Application Manager, Senior Implementation Consultant
Project: Senior Implementation Consultant, HCA, Inc., Nashville, TN
 Meditech 6.0 PCM – Order Management, Physician
Documentation, Electronic Medical Record expert
 Build dictionaries in Physician CareManagement module includingOrders,Order Sets, Reflex Sets,
Document, Document Template, etc.
 Meditech C/S 5.66 – Order Entry, POM build,EBOS, diagnosisissues with ITS interfaced ordered
 Workflowredesign and development includingrecommendations for process improvement
 ProvideBest Practicemethodology for system build
CAREER HIGHLIGHTS
 25+ Years’Experience in
Healthcare Industry
 MEDITECH 6.0, C/S, &
Magic OE/POM;
PCM/EMR expert
includesEBOSbuild
 MEDITECH 6.1 READY
CertificationPhysician
Trainer
 EPIC AmbulatoryCare,
ASAP andInpatientClin
Doc
 EPIC implementationand
Go Live Support
 PhysicianDocumentation
and Training
 Revenue Cycle
Management
 Implementation
Specialist
 ProjectManager
Vision Consulting|3325 Aspen Grov e Driv e |Suite 204 |Franklin, TN 37067 | 615.472.1261 | www.visionconsulting-llc.com
 Develop and facilitatephysician champion hands-on trainingclasses to introducesystem functionality to
physicians representingvariousspecialty groups
 Develop, test and validatecurriculumand trainingmaterials for physicians,nursingstaff,ancillary
services,and Unit Secretaries/Clerks
 Provideinput and suggest changes to all EMR, OM and PCM trainingmaterial curriculum
 Test upgrades to Meditech 6.0 environment and update curriculumto reflect the changes
 Train clinical and non-clinical staff on healthcareapplications,and providetrainingand development of
user and process documentation
 Manage Meditech Practiceteam members, includingreviewingtimesheets, expense reports, authorizing
vacations and performingevaluations.
 MEDITECH 6.1 READY Certification Physician Trainer
JACOBUS CONSULTING, INC.
4/2009-9/2009
Senior Management Consultant
Project: Interim Patient Financial Director, Rehoboth McKinley Christian Health Care Services, Gallup, NM
 Meditech C/S 5.5 BAR
 Perform present state evaluation
 Develop recommendation for process improvement
 Develop Action Plan for Revenue Cycle
 IncreaseCash Flow
Project: Interim Revenue Cycle Director, Valley Health System, Hemet, CA
 Providebest practicemethodology for revenue cycleimprovement
 Develop and facilitateRevenue CycleCommittee
 Develop clear and conciseRAC
BAHAMA CONSULTING
11/2008 – 4/2009
Senior Management Consultant, Healthcare, Epic Practice
Project: eHR Testing Team, Sutter Healthcare, Rancho Cordova, CA
 Write scenarios and scriptsfor EpicCare suiteof modules in the Inpatient Arena
 Perform eHR testing of EPICS’s suiteof modules which included naminga few, Inpatient, Order Entry, Prelude
and Cadence
 Manage Epic Practiceteam members, includingdirectingand givingfeedback on performance
 Develop workflow process usingBestPracticeMethodology
ACS-HCS, Inc. Dearborn, MI
2/2005 – 9/2008
EPIC DOMAIN
Senior Management Consultant; Epic Practice Group Manager; Project Team Lead
Project: Kaiser Permanente, Multi-Hospital/Facility Regions in Southern California
 Develop and delivery high-level overviews to senior management groups to increaseunderstandingof
Epic product
 Provideoperational go-liveend user support for Inpatientand Ambulatory implementation
 Develop and facilitatephysician champion hands-on trainingclasses to introducesystem functionality to
physicians representingvariousspecialty groups
Vision Consulting|3325 Aspen Grov e Driv e |Suite 204 |Franklin, TN 37067 | 615.472.1261 | www.visionconsulting-llc.com
 Develop, test and validatecurriculumand trainingmaterials for physicians,nursingstaff,service
representatives, and receptionists
 CoordinateEpic Inpatientand Ambulatory trainingfor several trainingteams
 Provideinput and suggest changes to Inpatient and Ambulatory curriculum
 Test upgrades to Epic environment and update curriculumto reflect the changes
 Train clinical and non-clinical staff on healthcareapplications,and providetrainingand development of
user and process documentation
 Manage Epic Practiceteam members, includingreviewingtimesheets, expense reports, authorizing
vacations and performingevaluations
Miragee, Corp. — Consulting Division, Louisville, Kentucky
2004 – 2005
Senior Consultant
Project: Kindred Health, Louisville, Kentucky
MEDITECH C/S 5.3-5.4 Upgrade
 Review and document all detailed test scenarios for BillingAccounts Receivable(BAR), Scheduling(SCH),
Admission/Discharge/Transfer (ADT), Abstracting, Medical Records and Master Information System
 Write user procedures/documentation for 5.4 OperatingRoom Schedulingmodule
 Review and analyzecustomrevenue reports
 Develop and write user upgrade documentation
 Member of Web-based trainingdevelopment team
 Develop trainingoutlines for Admissions,Abstracting,B/AR and Sched of 5.3/5.4 MEDITECH system
upgrade
The Shams Group – Coppell, Texas
2001 – 2004
Project Lead/Senior Consultant
Project: St. John’s Medical Center, Santa Monica, CA
MEDITECH Magic 4.9 Upgrade
 Review, test and document all B/AR DTS
 Member of Revenue Cycle Process Improvement Team
 Analyze current MEDITECH dictionary set-up and how they are being used, includingSched,ADM, BAR
(Claimand Procedure), MIS (Insurance) and other affiliated dictionaries
 Assess currenttrainingneeds of staff across modules and workflow
 Assistwith Registration screen clean up
 Implement the B/AR cashier’s option for Registration staff
 Design and develop new workflows to enhance revenue cyclein scheduling,pre-registration,pre-
certification,and insuranceverification processes
 Develop and write user trainingand process documentation
 Train Patient Financial staff on changes occurringwith upgrade
Project: Freeport Regional Hospital, Freeport, Illinois
Facilitate Care Process Improvement
 Project Manager within the MEDITECH arena with emphasis on coordinatingevaluation,design,planning,
testing and implementation of all software,includingTSGclinical applicationssuch as Galactica,Galaxy,
EMPI and Instinx-Pro. Responsiblefor confirmingthe application met user requirements, that they were
installed accordingto a plan and achieved critical outcomes.Work collaboratively with other project
Vision Consulting|3325 Aspen Grov e Driv e |Suite 204 |Franklin, TN 37067 | 615.472.1261 | www.visionconsulting-llc.com
managers and clinical teams whilemanagingday-to-day operations;duties includingestablishingand
monitoringproject work plans and budgets, working closely with projectteam members to monitor
individual progress
 and job performance, resolvingor escalatingissues and preparingprojectstatus reports.
 Review utilization of MEDITECH and Misys applicationsfor scheduling,registration ,medical records and
billing
 Create flowchartof processes and develop process improvement flow
 Update and leverage all relevantdictionaries
 Develop user documentation, lesson plans and providetraining
 Chairman of HIPAA Education Team
 Implementations included an automated enterprise-wide Master Patient Index (EMPI), which included an
interface between MEDITECH and Misys registration applications;imagining/scanningsystem(Galactica),
includingequipment verification (testingand set up), trainingstaff on use of equipment and assigning
appropriatelabelingof documents (determine if MRN or accountnumber), verifyingretrieval occurred
correctly,creatinguser documentation, and creatingbatch processes for EOBs and chargingdocuments;
on-linetranscription systems (Transcriptor),with an interface with MEDITECH’s ADM and DPT modules;
and scriptingtool (Instinx-Pro) for process automation.
Project: Annarondel Medical Center,Annapolis, MD
Radiology to BAR Interface
 Review utilization of Radiology and B/AR module dictionaries and develop dictionaries for Order Entry,
Radiology procedures and Radiology chargeprocedures
 Providestaff with appropriateuseof reports from Radiology and B/AR modules for revenue tracking
 Develop policies and procedures for correctingtranscribed reports that did not match charges
 Develop user trainingmaterials and user documentation,and train imagingstaff on new processes
Project: TSG Institute
 Develop HIS course studies usinga proactiveapproach for Revenue Cycle Management (contractual
allowances,bad debt, front-end processes,training,etc.) HIPAA and Revenue Cycle(mandated
normalized transactions),and Denial Management (understating reimbursement contracts,payer
procedures, and claimdenials)
 Develop implementation strategies
MSN — Consulting Division Wakefield, Massachusetts
2000 – 2001
Senior Consultant MEDITECH
 Project: Multi-Campus OE Implementation
 Implement MEDITECH’s OE module for a multi-facility,multi-campus sitethatinvolved in MEDITECH’s Rad
and Lab implementation as well as B/AR modules interfaces
 Write order rules for campus option and attributes for customer defined screens,includingcampus,
multiples and screen data entry
 Write NPR reports for comparison of clinical modules for MIS Location dictionary reviewand for non-
patient related orders
 Provideevaluation of current procedures,methodologies and workflow for the facility assigned to and
made recommendations for improvement
 Test MEDITECH’s 4.8 releasefor OE & MIS, as itrelated to OE and wrote user documentation of
enhancements
Vision Consulting|3325 Aspen Grov e Driv e |Suite 204 |Franklin, TN 37067 | 615.472.1261 | www.visionconsulting-llc.com
INHS, Spokane, Washington
1995 – 2000
System Analyst — Information Resource Management
 Team Lead on implementation of MEDITECH’s Order Entry module atsix regional hospi talsthathad no
computerized Order Entry system
 Build MEDITECH dictionaries,develop customer defined screens with pointers and group responses,
create customized menus, write NPR reports and create user access
 Develop trainingmaterial and policies and procedures,and serve as instructor for “Train the Trainer”and
end users
 Perform troubleshootingand provided problem solvingof customer system errors and issues,specializing
in OE, DPT, PCI,MOX, MIS (as related to OE and PCI),ADM, RAD (as related to OE issues),NMI (HubLink)
as related to the SoftMed interfaceto/from MEDITECH, and Sunquest Lab Interface to/from MEDITECH
OE and the Lab Shell
 Coordinateinstallation and implementation of MEDITECH’s ringreleasefor 4.5 to 4.6 to 4.7 in regards to
OE, DPT and PCI
 Serve as contactfor DPT faxbox and all DPTreport errors
 Report to CIO and other upper management to discuss weekly status and coordinateevents between
technicians and others,and chaired OE monthly user meeting
 Serve as primary IS analystfor PtCT, coordinatePtCT’s upgrade from DOS to Windows,includingtraining
staff on use of windows software, and use of laptop and other associated hardware
 Serve as contactfor B/AR rejection batch and process followup for corrections
Sacred Heart Medical Center, Spokane, WA
1975 – 1995
Information Services Supervisor
 Documentation and TrainingSupervisor for IS. Write technical documentation for Tri -Cord Healthcare
Systems. Train super users and end users on OMS Word, Tri-Cord’s ADT, OE, MM, Diet, A/R, Billing,and
Surgery Charging(surgeon preferences)
 Serve as ProjectManager for software implementations and Lead Support person on software
applications
 Provideanalysis in establishingstandards,guidelines,policies and procedures
 Review, notify and placeinto production software enhancements
 Assistwith development, maintenanceand implementation of emergency procedures
 Serve as HELPDESK Manager of 3,000+ user facility. Design,establish and coordinateall helpdesk and
operations staff on resolution of user problems and issues
 Manage up to 10 employees

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Linda PROFESSIONAL PROFILE 1 - 041515

  • 1. Vision Consulting|3325 Aspen Grov e Driv e |Suite 204 |Franklin, TN 37067 | 615.472.1261 | www.visionconsulting-llc.com PROFESSIONAL PROFILE Linda John-Breeden - Las Vegas, NV C: 509-860-1105 APPLICATION EXPERTISE/CERTIFICATIONS:  PCM  OM  EMR  Order Entry  Patient Care  Project Manager  READY Certified Physician Trainer  Community Wide Scheduling  ADT  Patient Keeper Support PROFESSIONAL SUMMARY 25 + years’experience working in the healthcareinformatics industry in a wide range of roles as a consultantfrom Implementation Specialistto Patient Financial Director includingProjectManager.Software includes major legacy systems such as EPIC and MT Magic,C/S and 6. Senior member of several deployment teams; which were responsiblefor the implementation readiness and the roleout of CPOE (Computerized Physician Order Entry), these involved duties from pre-planningof implementation project thru post go-livesupport. Implementation Specialistwith Best PracticeMethodology always in the forefront of all decisions madeduringa successful project.Currentprojects includebeing a PCM (Physician CareManagement) specialist,with experience in building orders. EBOS order sets and nursinginterventions,specializes in trainingof all clinical specialties,alongwith supportstaff. Highly motivated individual with the need to accomplish and meet deadlines in an efficientand quick manner. PROFESSIONAL EXPERIENCE: Parallon Technical Services/Vision Consulting, LLC January 2010 – present Application Manager, Senior Implementation Consultant Project: Senior Implementation Consultant, HCA, Inc., Nashville, TN  Meditech 6.0 PCM – Order Management, Physician Documentation, Electronic Medical Record expert  Build dictionaries in Physician CareManagement module includingOrders,Order Sets, Reflex Sets, Document, Document Template, etc.  Meditech C/S 5.66 – Order Entry, POM build,EBOS, diagnosisissues with ITS interfaced ordered  Workflowredesign and development includingrecommendations for process improvement  ProvideBest Practicemethodology for system build CAREER HIGHLIGHTS  25+ Years’Experience in Healthcare Industry  MEDITECH 6.0, C/S, & Magic OE/POM; PCM/EMR expert includesEBOSbuild  MEDITECH 6.1 READY CertificationPhysician Trainer  EPIC AmbulatoryCare, ASAP andInpatientClin Doc  EPIC implementationand Go Live Support  PhysicianDocumentation and Training  Revenue Cycle Management  Implementation Specialist  ProjectManager
  • 2. Vision Consulting|3325 Aspen Grov e Driv e |Suite 204 |Franklin, TN 37067 | 615.472.1261 | www.visionconsulting-llc.com  Develop and facilitatephysician champion hands-on trainingclasses to introducesystem functionality to physicians representingvariousspecialty groups  Develop, test and validatecurriculumand trainingmaterials for physicians,nursingstaff,ancillary services,and Unit Secretaries/Clerks  Provideinput and suggest changes to all EMR, OM and PCM trainingmaterial curriculum  Test upgrades to Meditech 6.0 environment and update curriculumto reflect the changes  Train clinical and non-clinical staff on healthcareapplications,and providetrainingand development of user and process documentation  Manage Meditech Practiceteam members, includingreviewingtimesheets, expense reports, authorizing vacations and performingevaluations.  MEDITECH 6.1 READY Certification Physician Trainer JACOBUS CONSULTING, INC. 4/2009-9/2009 Senior Management Consultant Project: Interim Patient Financial Director, Rehoboth McKinley Christian Health Care Services, Gallup, NM  Meditech C/S 5.5 BAR  Perform present state evaluation  Develop recommendation for process improvement  Develop Action Plan for Revenue Cycle  IncreaseCash Flow Project: Interim Revenue Cycle Director, Valley Health System, Hemet, CA  Providebest practicemethodology for revenue cycleimprovement  Develop and facilitateRevenue CycleCommittee  Develop clear and conciseRAC BAHAMA CONSULTING 11/2008 – 4/2009 Senior Management Consultant, Healthcare, Epic Practice Project: eHR Testing Team, Sutter Healthcare, Rancho Cordova, CA  Write scenarios and scriptsfor EpicCare suiteof modules in the Inpatient Arena  Perform eHR testing of EPICS’s suiteof modules which included naminga few, Inpatient, Order Entry, Prelude and Cadence  Manage Epic Practiceteam members, includingdirectingand givingfeedback on performance  Develop workflow process usingBestPracticeMethodology ACS-HCS, Inc. Dearborn, MI 2/2005 – 9/2008 EPIC DOMAIN Senior Management Consultant; Epic Practice Group Manager; Project Team Lead Project: Kaiser Permanente, Multi-Hospital/Facility Regions in Southern California  Develop and delivery high-level overviews to senior management groups to increaseunderstandingof Epic product  Provideoperational go-liveend user support for Inpatientand Ambulatory implementation  Develop and facilitatephysician champion hands-on trainingclasses to introducesystem functionality to physicians representingvariousspecialty groups
  • 3. Vision Consulting|3325 Aspen Grov e Driv e |Suite 204 |Franklin, TN 37067 | 615.472.1261 | www.visionconsulting-llc.com  Develop, test and validatecurriculumand trainingmaterials for physicians,nursingstaff,service representatives, and receptionists  CoordinateEpic Inpatientand Ambulatory trainingfor several trainingteams  Provideinput and suggest changes to Inpatient and Ambulatory curriculum  Test upgrades to Epic environment and update curriculumto reflect the changes  Train clinical and non-clinical staff on healthcareapplications,and providetrainingand development of user and process documentation  Manage Epic Practiceteam members, includingreviewingtimesheets, expense reports, authorizing vacations and performingevaluations Miragee, Corp. — Consulting Division, Louisville, Kentucky 2004 – 2005 Senior Consultant Project: Kindred Health, Louisville, Kentucky MEDITECH C/S 5.3-5.4 Upgrade  Review and document all detailed test scenarios for BillingAccounts Receivable(BAR), Scheduling(SCH), Admission/Discharge/Transfer (ADT), Abstracting, Medical Records and Master Information System  Write user procedures/documentation for 5.4 OperatingRoom Schedulingmodule  Review and analyzecustomrevenue reports  Develop and write user upgrade documentation  Member of Web-based trainingdevelopment team  Develop trainingoutlines for Admissions,Abstracting,B/AR and Sched of 5.3/5.4 MEDITECH system upgrade The Shams Group – Coppell, Texas 2001 – 2004 Project Lead/Senior Consultant Project: St. John’s Medical Center, Santa Monica, CA MEDITECH Magic 4.9 Upgrade  Review, test and document all B/AR DTS  Member of Revenue Cycle Process Improvement Team  Analyze current MEDITECH dictionary set-up and how they are being used, includingSched,ADM, BAR (Claimand Procedure), MIS (Insurance) and other affiliated dictionaries  Assess currenttrainingneeds of staff across modules and workflow  Assistwith Registration screen clean up  Implement the B/AR cashier’s option for Registration staff  Design and develop new workflows to enhance revenue cyclein scheduling,pre-registration,pre- certification,and insuranceverification processes  Develop and write user trainingand process documentation  Train Patient Financial staff on changes occurringwith upgrade Project: Freeport Regional Hospital, Freeport, Illinois Facilitate Care Process Improvement  Project Manager within the MEDITECH arena with emphasis on coordinatingevaluation,design,planning, testing and implementation of all software,includingTSGclinical applicationssuch as Galactica,Galaxy, EMPI and Instinx-Pro. Responsiblefor confirmingthe application met user requirements, that they were installed accordingto a plan and achieved critical outcomes.Work collaboratively with other project
  • 4. Vision Consulting|3325 Aspen Grov e Driv e |Suite 204 |Franklin, TN 37067 | 615.472.1261 | www.visionconsulting-llc.com managers and clinical teams whilemanagingday-to-day operations;duties includingestablishingand monitoringproject work plans and budgets, working closely with projectteam members to monitor individual progress  and job performance, resolvingor escalatingissues and preparingprojectstatus reports.  Review utilization of MEDITECH and Misys applicationsfor scheduling,registration ,medical records and billing  Create flowchartof processes and develop process improvement flow  Update and leverage all relevantdictionaries  Develop user documentation, lesson plans and providetraining  Chairman of HIPAA Education Team  Implementations included an automated enterprise-wide Master Patient Index (EMPI), which included an interface between MEDITECH and Misys registration applications;imagining/scanningsystem(Galactica), includingequipment verification (testingand set up), trainingstaff on use of equipment and assigning appropriatelabelingof documents (determine if MRN or accountnumber), verifyingretrieval occurred correctly,creatinguser documentation, and creatingbatch processes for EOBs and chargingdocuments; on-linetranscription systems (Transcriptor),with an interface with MEDITECH’s ADM and DPT modules; and scriptingtool (Instinx-Pro) for process automation. Project: Annarondel Medical Center,Annapolis, MD Radiology to BAR Interface  Review utilization of Radiology and B/AR module dictionaries and develop dictionaries for Order Entry, Radiology procedures and Radiology chargeprocedures  Providestaff with appropriateuseof reports from Radiology and B/AR modules for revenue tracking  Develop policies and procedures for correctingtranscribed reports that did not match charges  Develop user trainingmaterials and user documentation,and train imagingstaff on new processes Project: TSG Institute  Develop HIS course studies usinga proactiveapproach for Revenue Cycle Management (contractual allowances,bad debt, front-end processes,training,etc.) HIPAA and Revenue Cycle(mandated normalized transactions),and Denial Management (understating reimbursement contracts,payer procedures, and claimdenials)  Develop implementation strategies MSN — Consulting Division Wakefield, Massachusetts 2000 – 2001 Senior Consultant MEDITECH  Project: Multi-Campus OE Implementation  Implement MEDITECH’s OE module for a multi-facility,multi-campus sitethatinvolved in MEDITECH’s Rad and Lab implementation as well as B/AR modules interfaces  Write order rules for campus option and attributes for customer defined screens,includingcampus, multiples and screen data entry  Write NPR reports for comparison of clinical modules for MIS Location dictionary reviewand for non- patient related orders  Provideevaluation of current procedures,methodologies and workflow for the facility assigned to and made recommendations for improvement  Test MEDITECH’s 4.8 releasefor OE & MIS, as itrelated to OE and wrote user documentation of enhancements
  • 5. Vision Consulting|3325 Aspen Grov e Driv e |Suite 204 |Franklin, TN 37067 | 615.472.1261 | www.visionconsulting-llc.com INHS, Spokane, Washington 1995 – 2000 System Analyst — Information Resource Management  Team Lead on implementation of MEDITECH’s Order Entry module atsix regional hospi talsthathad no computerized Order Entry system  Build MEDITECH dictionaries,develop customer defined screens with pointers and group responses, create customized menus, write NPR reports and create user access  Develop trainingmaterial and policies and procedures,and serve as instructor for “Train the Trainer”and end users  Perform troubleshootingand provided problem solvingof customer system errors and issues,specializing in OE, DPT, PCI,MOX, MIS (as related to OE and PCI),ADM, RAD (as related to OE issues),NMI (HubLink) as related to the SoftMed interfaceto/from MEDITECH, and Sunquest Lab Interface to/from MEDITECH OE and the Lab Shell  Coordinateinstallation and implementation of MEDITECH’s ringreleasefor 4.5 to 4.6 to 4.7 in regards to OE, DPT and PCI  Serve as contactfor DPT faxbox and all DPTreport errors  Report to CIO and other upper management to discuss weekly status and coordinateevents between technicians and others,and chaired OE monthly user meeting  Serve as primary IS analystfor PtCT, coordinatePtCT’s upgrade from DOS to Windows,includingtraining staff on use of windows software, and use of laptop and other associated hardware  Serve as contactfor B/AR rejection batch and process followup for corrections Sacred Heart Medical Center, Spokane, WA 1975 – 1995 Information Services Supervisor  Documentation and TrainingSupervisor for IS. Write technical documentation for Tri -Cord Healthcare Systems. Train super users and end users on OMS Word, Tri-Cord’s ADT, OE, MM, Diet, A/R, Billing,and Surgery Charging(surgeon preferences)  Serve as ProjectManager for software implementations and Lead Support person on software applications  Provideanalysis in establishingstandards,guidelines,policies and procedures  Review, notify and placeinto production software enhancements  Assistwith development, maintenanceand implementation of emergency procedures  Serve as HELPDESK Manager of 3,000+ user facility. Design,establish and coordinateall helpdesk and operations staff on resolution of user problems and issues  Manage up to 10 employees