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1
Emotions
What Are They Really?
Emotion (i-ˈmō-shən)
A mental state that arises spontaneously rather
than through conscious...
Emotions
Where Do They Come From?
Emotions are produced
and experienced in the
brain’s limbic system.
Emotional impulses t...
Emotions
“Emotional Hijacking”
Out-of-control
emotions
can make
smart people
act dumb
Emotional Intelligence
What Is It?
Emotional intelligence
is your ability to recognize
and understand emotions
in yourself...
+ EI buzz…
“IQ gets you
hired, EQ
gets you
promoted.”
Time Magazine article
7
EQ & IQ
What’s The Difference?
Intelligence Quotient
- IQ -
Emotional Intelligence
Quotient - EQ -
 Measures cognitive
...
SOCIAL
COMPETENCIES
PERSONAL
COMPETENCIES
Emotional Intelligence
Self-
Awareness
Self-
Management
Relationship
Management
...
Personal
Competencies
Emotional Intelligence
I am, indeed, a king, because I know how to rule myself.
-Pietro Aretino
Self-Awareness
Self-awareness
is the ability to
accurately perceive
your own emotions
and motives across
various situation...
Self-Awareness
Self-awareness
skills enable you
to understand:
 What you do well
 What motivates you
 What satisfies yo...
Self-Awareness At Work
Leaders with high self-awareness:
 Make sound decisions regarding their responses to people and si...
Build Self-Awareness
Personal Emotional Intelligence
 Make time for self-reflection
 Acknowledge your true feelings
 Ph...
Self-Management
Self-control
is the ability
to effectively
manage
your emotions
and behaviors.
Personal Emotional Intellig...
Self-Management
Self-control skills
enable you to:
 Tolerate uncertainty as you work
through emotions
 Resist momentary ...
Self-Management At Work
Leaders with high self-management skills:
 Keep disruptive impulses in check
 Maintain standards...
Self-Management Strategies
 Take a few deep breaths
 Count to ten
 Talk / write it out
 Weigh both sides of the
situat...
Social
Competencies
Emotional Intelligence
Anybody can become angry - that is easy,
but to be angry with the right person ...
Social Awareness
Social awareness
is the ability to
accurately
understand the
emotions and
concerns of
other people.
Socia...
Social Awareness
Social awareness
enables you to understand:
 Other people’s feelings and
perspectives
 People’s develop...
Social Awareness
According to Daniel Goleman, the competencies associated with
being socially aware are:
 Empathy: Unders...
Social Awareness At Work
Leaders with high social awareness:
 Sense organizational tensions, changes and needs
 Understa...
Building Social Awareness
 Practice active listening
 Watch body language
 Get the whole picture
 Consider the needs o...
Relationship Management
Relationship
management is the
ability to inspire,
influence and
develop
relationships
with others...
Relationship Management
Building and managing relationships requires:
 Self-awareness
 Acknowledgment of your own feelin...
Relationship Management
 Influence
 Inspirational leadership
 Developing others
 Change catalyst
 Conflict management...
Relationship Management At Work
Leaders with strong relationship management skills:
 Communicate clearly
 Effectively ma...
Building Relationships
 Acknowledge feelings & practice compassion
 Adopt an “open-door” policy
 Explain your decisions...
SOCIAL
COMPETENCIES
PERSONAL
COMPETENCIES
Emotional Intelligence
Self-
Awareness
Self-
Management
Social
Awareness
Relatio...
Listen withYour Eyes
 Angry
 Impatient
 Worries
 Frustrated
 Confused
 Annoyed
 Interested
 Nervous
 Happy
 Exci...
Discover how to master your
emotional intelligence today by
contacting Line of Sight.
Get started today!
32
©2011-2013 Line of Sight – All Rights Reserved
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Master Your Emotions Through Emotional Intelligence

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People with high emotional intelligence are usually successful in most things they do. Why? Because they're the ones that others want on their team. The good news is that emotional intelligence CAN be taught and developed! Learn how to master emotional intelligence in this presentation by Line of Sight.
_______________________________________________________________________________
Line of Sight delivers a wide range of project-related services, each of which is designed to help organizations maximize the investments made into projects. We unlock your potential and capabilities through our collaborative and facilitative approach.

Call us at 1-800-434-7126 or visit our website at line-of-sight.com.

Projects Done Right, Right Projects Done.

Publié dans : Business, Technologie
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  • Superb! can you please send me a copy at vanessacurampez@yahoo.com, i would really appreciate it because i want to use it in my class discussion. thanks a lot!
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Master Your Emotions Through Emotional Intelligence

  1. 1. 1
  2. 2. Emotions What Are They Really? Emotion (i-ˈmō-shən) A mental state that arises spontaneously rather than through conscious effort and is often accompanied by physiological changes, a feeling. American Heritage Dictionary
  3. 3. Emotions Where Do They Come From? Emotions are produced and experienced in the brain’s limbic system. Emotional impulses travel from the limbic system to the front of the brain where rational, logical thinking can take place.
  4. 4. Emotions “Emotional Hijacking” Out-of-control emotions can make smart people act dumb
  5. 5. Emotional Intelligence What Is It? Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships. Travis Bradberry & Jean Greaves Emotional Intelligence 2.0
  6. 6. + EI buzz… “IQ gets you hired, EQ gets you promoted.” Time Magazine article
  7. 7. 7 EQ & IQ What’s The Difference? Intelligence Quotient - IQ - Emotional Intelligence Quotient - EQ -  Measures cognitive intelligence – your ability to learn / skilled use of reason  Doesn’t change, fixed at birth  Neo cortex or top portion of the brain  Gets you through school  Measures emotional intelligence – your ability to use emotions & cognitive skills  Flexible skill, can be learned  Limbic system portion of the brain  Gets you through life
  8. 8. SOCIAL COMPETENCIES PERSONAL COMPETENCIES Emotional Intelligence Self- Awareness Self- Management Relationship Management The Four Competencies
  9. 9. Personal Competencies Emotional Intelligence I am, indeed, a king, because I know how to rule myself. -Pietro Aretino
  10. 10. Self-Awareness Self-awareness is the ability to accurately perceive your own emotions and motives across various situations. Personal Emotional Intelligence
  11. 11. Self-Awareness Self-awareness skills enable you to understand:  What you do well  What motivates you  What satisfies you  What pushes your buttons Personal Emotional Intelligence
  12. 12. Self-Awareness At Work Leaders with high self-awareness:  Make sound decisions regarding their responses to people and situations  Are highly self-reliant and self-motivated  Effectively respond to the range of interpersonal interactions encountered in the workplace Personal Emotional Intelligence “When you are self-aware, you are more likely to pursue the right opportunities, put your strengths to work, and keep your emotions from holding you back.” Bradberry & Greaves, Emotional Intelligence 2.0
  13. 13. Build Self-Awareness Personal Emotional Intelligence  Make time for self-reflection  Acknowledge your true feelings  Physically feel your emotions  Identify your values and intentions  Find a self-awareness model  Seek feedback from people you trust  Learn your hot buttons & triggers
  14. 14. Self-Management Self-control is the ability to effectively manage your emotions and behaviors. Personal Emotional Intelligence
  15. 15. Self-Management Self-control skills enable you to:  Tolerate uncertainty as you work through emotions  Resist momentary emotional needs in order to pursue more important goals  Remain flexible  Direct your behavior in a positive way Personal Emotional Intelligence
  16. 16. Self-Management At Work Leaders with high self-management skills:  Keep disruptive impulses in check  Maintain standards of honesty and integrity  Take responsibility for one’s performance  Effectively manage change; adaptable Personal Emotional Intelligence “There is perhaps no psychological skill more fundamental than resisting impulse. It is the root of all emotional self-control, since all emotions, by their very nature, led to one or another impulse to act.” Goleman, Emotional Intelligence
  17. 17. Self-Management Strategies  Take a few deep breaths  Count to ten  Talk / write it out  Weigh both sides of the situation  Recognize the situation is temporary  Use positive self-talk or a mantra  Take a break Personal Emotional Intelligence
  18. 18. Social Competencies Emotional Intelligence Anybody can become angry - that is easy, but to be angry with the right person and to the right degree and at the right time and for the right purpose, and in the right way - that is not within everybody's power and is not easy. -Aristotle
  19. 19. Social Awareness Social awareness is the ability to accurately understand the emotions and concerns of other people. Social Emotional Intelligence
  20. 20. Social Awareness Social awareness enables you to understand:  Other people’s feelings and perspectives  People’s development and support needs  Social climates and group dynamics  Concerns of diverse groups Social Emotional Intelligence
  21. 21. Social Awareness According to Daniel Goleman, the competencies associated with being socially aware are:  Empathy: Understanding the other person’s emotions, needs and concerns.  Organizational Awareness: The ability to understand the politics within an organization and how these affect the people working in them.  Service: The ability to understand and meet the needs of other people. Social Emotional Intelligence
  22. 22. Social Awareness At Work Leaders with high social awareness:  Sense organizational tensions, changes and needs  Understand their team members' emotional triggers  Develop trust and build lasting relationships with their team members Social Emotional Intelligence “First seek to understand, then to be understood.” –Stephen Covey
  23. 23. Building Social Awareness  Practice active listening  Watch body language  Get the whole picture  Consider the needs of individuals and groups  Increase sensitivity to social justice and harmony  Greet people by name Social Emotional Intelligence
  24. 24. Relationship Management Relationship management is the ability to inspire, influence and develop relationships with others. Social Emotional Intelligence
  25. 25. Relationship Management Building and managing relationships requires:  Self-awareness  Acknowledgment of your own feelings and needs in the relationship  Self-management  Effectively expressing your feelings to others  Social awareness  Understanding the other person’s needs and feelings Social Emotional Intelligence
  26. 26. Relationship Management  Influence  Inspirational leadership  Developing others  Change catalyst  Conflict management  Building bonds  Teamwork and collaboration Social Emotional Intelligence According to Daniel Goleman, the competencies associated with relationship management are:
  27. 27. Relationship Management At Work Leaders with strong relationship management skills:  Communicate clearly  Effectively manage conflict  Seek benefits from every relationship  Respect other people’s views, confidentiality and build trust  Give constructive feedback and find ways to give praise and encouragement Social Emotional Intelligence “No matter what accomplishments you make, somebody helped you.” –Althea Gibson
  28. 28. Building Relationships  Acknowledge feelings & practice compassion  Adopt an “open-door” policy  Explain your decisions  Align your actions with your intentions  Tackle tough conversations  Graciously receive feedback  Give direct and constructive feedback Social Emotional Intelligence
  29. 29. SOCIAL COMPETENCIES PERSONAL COMPETENCIES Emotional Intelligence Self- Awareness Self- Management Social Awareness Relationship Management The Four Competencies
  30. 30. Listen withYour Eyes  Angry  Impatient  Worries  Frustrated  Confused  Annoyed  Interested  Nervous  Happy  Excited  Distracted  Sad  Tired  Embarrassed Can You See What I’m Feeling?
  31. 31. Discover how to master your emotional intelligence today by contacting Line of Sight. Get started today!
  32. 32. 32 ©2011-2013 Line of Sight – All Rights Reserved

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