Part 2 of Mastering SAP Monitoring series http://www.itconductor.com/blog/mastering-sap-monitoring-without-sap-ccms-or-solman takes a closer look at Service management's core component: Availability, Performance, Alerts and how together with Analytics can automate Service Health Checks. We will explain these topics in detail with regards to SAP and the 10 principles of Application-Centric Service Management & Automation Benefits include: 1) 360-degree view of Application Environment 2) Dynamic Service Level Management 3) Service Impact Awareness 4) Subscription-based Management by Exceptions Audience: SAP Basis Administrator, SAP DBA, IT operations and managers of SAP ecosystems.

1. cloud based
Application Performance Management
on Premises SAP Monitoring
Mastering SAP Monitoring
WITHOUT CCMS or Solution Manager
Session 2
Determining the Health of your SAP Environment

2. cloud based
Application Performance Management
on Premises SAP Monitoring
cloud based
Application Performance Management
on Premises SAP Monitoring
On premises
Microsoft
System Center
Cloud
2
About Us
• 21 years of global SAP Basis
consulting expertise
• 16 years of IT Systems
Management & Innovations
• Long standing SAP
Partnerships
Mastering SAP Monitoring Session 2:
Determining the Health of your SAP Environment

3. cloud based
Application Performance Management
on Premises SAP Monitoring
Application Service Health
• Availability is critical but what is it defined as and
how do components affect a service availability
are just as important.
• Performance: just because it is available does not
mean it's meeting service level objectives due to
poor Performance.
• Alerts: how they fit in to the Overall health and
how to avoid flooding yet not miss important
alerts.
Mastering SAP Monitoring Session 2:
Determining the Health of your SAP Environment
3

4. cloud based
Application Performance Management
on Premises SAP Monitoring
Application Service Health
Availability
• Availability = Health ??
• Availability != Health
• The application maybe available but the
performance maybe bad so the service is NOT
Healthy
Mastering SAP Monitoring Session 2:
Determining the Health of your SAP Environment
4

5. cloud based
Application Performance Management
on Premises SAP Monitoring
Application Service Health
Performance
• Availability = Performance ??
• Availability != Performance
• Higher Availability may negatively impact
Performance. E.g. redundancy overhead such
as horizontal scaling, replication
• Higher Performance may come at a cost of
lower Availability. E.g. few large nodes may
reduce redundancy of service
Mastering SAP Monitoring Session 2:
Determining the Health of your SAP Environment
5

6. cloud based
Application Performance Management
on Premises SAP Monitoring
Application Service Health
Alerts
• No Alerts = Healthy ??
• No Alerts != Healthy
• But also Alerts != Unhealthy
• Some alerts indicate current status or status
changes, so they are needed and actually
healthy
• Sometimes NO alerts may mean something is
wrong, e.g. collectors down, thresholds?
Mastering SAP Monitoring Session 2:
Determining the Health of your SAP Environment
6

7. cloud based
Application Performance Management
on Premises SAP Monitoring
Application Service Health
What’s Healthy?
• Health = Performance?
• NO, Good Performance != Healthy
• There can be cases Alerts are missed that may
cause poor performance & availability later.
E.g. license about to expire, space about to fill
Mastering SAP Monitoring Session 2:
Determining the Health of your SAP Environment
7

8. cloud based
Application Performance Management
on Premises SAP Monitoring
Service Health is a Combination
Mastering SAP Monitoring Session 2:
Determining the Health of your SAP Environment
8
Availability
Performance
Analytics
Alerts

9. cloud based
Application Performance Management
on Premises SAP Monitoring
Let’s Take a Health Analysis Tour
• Health check:
– Availability
– Performance
– Alerts
– Analytics
• Q & A
Mastering SAP Monitoring Session 2:
Determining the Health of your SAP Environment
9

10. cloud based
Application Performance Management
on Premises SAP Monitoring
SAP Service Health Check
• Signup for a Health Check Service limited time
offer valued over $2000: http://ozsoft-
consulting.com/display.php?page=services
Mastering SAP Monitoring Session 2:
Determining the Health of your SAP Environment
10
Conduct top-down
assessment of the
SAP Production
system
Identify Short-term
“Get the house in
order” action items
to improve service
Establish Medium-
term plan to
improve service
management
process

11. cloud based
Application Performance Management
on Premises SAP Monitoring
Deeper Dive Sessions
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Upcoming Events:
Stay tuned for many more topics to come including:
• SAP RFC Connection Monitoring
• SAP Router Monitoring
• SAP Spool Monitoring
• SAP SLT Monitoring
• Synthetic Transaction Monitoring
• Performance Charting
• SA HANA, SAP ASE, SAP BusinessObjects, Oracle Monitoring
Mastering SAP Monitoring Session 2:
Determining the Health of your SAP Environment
11
May 11, 2016 10-11am Mastering SAP Monitoring: Session 3 - Workload Monitoring
May 18, 2016 10-11am Mastering SAP Monitoring: Session 4 - Batch Processing Service and Batch Job Monitoring

12. cloud based
Application Performance Management
on Premises SAP Monitoring
• Any Questions?
• Contact Info:
Linh Nguyen linh.nguyen@itconductor.com (408) 982-7797
David Stavisski david.stavisski@itconductor.com (949) 639-9416
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