This document provides an overview of a webinar presented by Dr. Lisa D'Adamo-Weinstein and Dr. Tacy Holliday on best practices for using technology in learning centers. The webinar covered key trends in technology use among college students, examples of technologies that can be used in learning centers for staff training and student support, and tips for developing a technology plan for a learning center. Attendees were provided with resources and opportunities to continue the discussion after the webinar.

1. NCLCA WOW:
Technology and
Learning Centers
Best and Innovative Practices
October 9th & 11th 2013
Presented by:
Dr. Lisa D’Adamo-Weinstein
Director of Academic Support
SUNY Empire State College, Northeast Center
Lisa.D’Adamo-Weinstein@esc.edu
Dr. Tacy Holliday,
Learning Center Leadership Level 4
Montgomery College
tacy.holliday@montgomerycollege.edu

2. Welcome & “Housekeeping”
Overview of System
Webinar
Next Steps
Questions

3. Click to show/hide Control Panel. (a)
Click to maximize/minimize the
GoToTraining Viewer. (b)
Click to use drawing tools. (c)
Click to raise/lower hand. (d)
Click to mute/unmute your line. (e)
Attendee List. (f)
Audio: Choose how you want to join the audio
portion of the training. (g)
Materials: Documents and links in this section are
provided by the organizer.(h)
Chat: Where you can post questions or
comments.(i)

4. About me:
A 40-something member of "Generation X", a soccer mom, and a digital immigrant who
is totally addicted to my iPod Touch., DroidX & iPad2.
Director of Academic Support at Empire State College's, Northeast Center, delivering face-to-
face, online, and blended academic support services and resources.
Ph.D in Language Education (2001) from Indiana University, focusing on the narratives of first-
generation female college students and their identity and college success.
Member of NCLCA and CRLA. Past-President of NCLCA.
A coffee and chocolate-aholic.
Need to get in touch with me?
Click above for e-mail or follow me on:
Twitter - @LisaDAW
http://twitter.com/LisaDAW
SlideShare -
http://www.slideshare.net/LisaDWEmpire
Wordpress -
http://techeducator.wordpress.com/
Facebook -
http://on.fb.me/digitalagecourse or http://www.facebook.com/learningcentertech
LisaD’Adamo-Weinstein

5. TacyHolliday About me:
Member of the mellennial generation.
"Grew up" in a college learning center.
Governance Coordinator (currently) and Director of the Science Learning Center at
Montgomery College (formerly).
Ph.D in IO Psychology, (Leadership and Management Studies) from Walden
University.
Member of NCLCA and Learning Center Leadership Certification
Committee. Certified at Level 4.
Twitter
@DrTacy
Learning Center Wiki
www.sciencelearningcenter.pbworks.com

6. Technology is changing the
way the students learn.
Students use smartphones,
tablets, video chat, texting,
tweeting and Facebook to
engage with the world.
This webinar will guide
participants in
understanding these
changes and help them
develop a plan to leverage
emerging technologies for
student success, staff
development, and program
management.
www.nclca.org

7. All of the resources
from this presentation
& the opportunity
to continue the conversation
are available online via links sent
out at the end of the webinar.
Via DROPBOX
You’ll have access to a repository
of materials and recording
Via LINKEDIN
You’ll have access to
professional network and
discussion forum

8. Photo source: http://www.hackeducation.com/
• Introduction
• The Data
• Guide
• Tech Resources and Examples
• Technology & Innovation
• Developing a Tech/Innovation Plan

9. How “techie” R U? - LOL
• Who owns 2 phones… one for talking and one for texting?
• Who has more than 1 computer at home?
• Who surfs the net from nervous tension when their e-mail is
down?
• Who is on the web right now?
• How many of you paid full price for the iPhone when it 1st came
out?
• Since we started this presentation, who has thought about
checking their email?

10. Who are our students today?
Source:
A Vision of Students Today
http://www.youtube.com/watch?v=dGCJ46vyR9o
A short video summarizing some of the most important characteristics of students today - how they learn, what they need to learn, their
goals, hopes, dreams, what their lives will be like, and what kinds of changes they will experience in their lifetime. Created by Michael Wesch
in collaboration with 200 students at Kansas State University. There is a community college student video in response to this one at
http://www.youtube.com/watch?v=hN8GDHZPOvE

11. Technology
in its myriad
forms is
pervasive in
our daily
lives...

12. …From e-mail to
e-commerce
…From the Internet to
instant messaging
…From Youtube videos to
video conferencing
…From social networking
to Skyping
…From texting to online
textbooks

13. Compared to just ten years ago, we have
much more ease in accessing information,
resources, and multimedia.

14. But, keeping up with
emerging technologies
can be complex and
overwhelming.

15. Knowing what
technologies
your students
have and how
they can be
leveraged to
increase
students'
success in
college can be
intimidating.

16. Emerging technologies such as
social networking, multi-media
sharing, collaborative workspaces,
and mobile technologies are
significantly changing the nature of
learning and learner expectations
for interaction, access, &
engagement.

17. Learning center professionals
need to leverage emerging
technologies in ways that can
enhance how we…
market ourselves, manage/train staff, & evaluate our centers.
…deliver services, create resources

18. • A plan for how to choose
the technology tools that
will help you meet you
goals in your learning
center.
This Webinar will provide you with:
• A practical guide for how to best understand and
evaluate the usefulness of emerging technologies;
• An introduction to free technology resources that
can help you maximize resources & outreach to
students;
• An overview of best
practices in implementing
technology innovations in
learning centers;

19. Photo source: http://www.hackeducation.com/
Tech Facts & Projections

20. http://bit.ly/CollegeStudentsTech2011
College students
and technology

21. Source - http://bit.ly/CollegeStudentsTech2011

22. What Gadgets Do Adults Use?
• Cell phones
– 85% of all adults own cell phones
– 90% of all adults, including 62% of those age 75+, live in a household with at least one working cell
phone.
• Desktop computers are most popular with adults ages 35-65,
• Laptop computer or netbook - Millennials are the only generation that is more likely to own
these rather than a than a desktop: 70% own a laptop, compared with 57% who own a desktop.
• iPod or other mp3 player - almost 50% of all adults own one
– 74% of adults ages 18-34 own an mp3 player, compared with only 56% of the next oldest
generation, Gen X (ages 35-46).
• Game consoles are uniformly popular with all adults ages 18-46, 63% of whom own these devices.
• Overall, 5% of adults own an e-book reader, and 4% own an iPad or other tablet computer.
About one in 11 (9%) adults do not own any of the devices,
including 43% of adults age 75 and older.
Source: Pew Internet & American Life Project, Generations & Their Gadgets, February 3, 2011
http://pewinternet.org/Reports/2011/Generations-and-gadgets/Overview.aspx

23. Source - http://bit.ly/CollegeStudentsTech2011

26. http://www.youtube.com/watch?v=WCq3K1aNAhY
The Future…It’s Here!

27. Key Trends
Critical Challenges
Technologies to Watch
Current 2011 Report - http://net.educause.edu/ir/library/pdf/HR2011.pdf
Get Previous Reports - http://www.educause.edu/Resources/Browse/Horizon%20Report/33560

28. KEY
TRENDS
Almost limitless access to resources & relationships
We are challenged to revisit our roles as educators & to think open
content, electronic texts, access to info outside of formal campus
resources.
We can work, learn, & study whenever & wherever we want
Access, mobile technologies & “connected expectations”
World of work - collaboration on the rise
We need to rethink the way we structure student projects – workplace
is problem based, not tied to locations or time zones – virtual
collaborations needed
Technologies are becoming more and more CLOUD-based
Mobile tech for immediate access – challenges privacy concepts but
networked information is the trend

29. CRITICAL
CHALLENGES
Digital media literacy is rising as a key skill in all professions/disciplines
BUT – digital media literacy is not well-defined nor universally taught
AND – digital tech morphs and changes faster than curriculum can be developed
Appropriate metrics of evaluation lag behind emerging forms of scholarly research,
authorship, and publication
Traditional metric don’t account for networked presentations, e-books, blogs, multimedia…
Experimentation with new technologies is difficult to justify with old standards of eval
Economic pressures and new models of education provide unprecedented completion
to traditional university models
Challenge is the tension between high quality service and keeping costs low
Hard to keep up with the explosion of info, software, devices for teachers & students
Not just software and hardware tools are hard to keep up with, but also user-generated
content, is overwhelming
NEED – effective tools and filters for finding, interpreting, organizing, and retriving
important and relevant information/data/etc.

30. Time to adoption: 1 Year or Less
Electronic Books Cloud Computing
Mobiles Collaborative Environments
Time to adoption: 2 to 3 Years
Augmented Reality Open Content
Game-based Learning Visual Data Analysis
Time to adoption: 4 to 5 Years
Gesture-based Computing Brain Computer Interfaces
Learning Analytics Semantic Web
In 2011:
6 Technologies
to Watch
http://www.nmc.org/pdf/2011-Horizon-Short-List.pdf - Go straight to the “Short List” & resources

31. In 2013: Technologies to Watch
http://www.nmc.org/publications/2013-horizon-report-higher-ed

32. http://www.nmc.org/publications/2013-horizon-report-higher-ed

35. “The successful implementation of new technologies is intricately
connected to failing with technology first & learning how to adapt
and problem solve.” - LDW
“If you're not failing every now and again, it's a sign you're not doing anything very innovative.”
Woody Allen (American Actor, Author, Screenwriter and Film Director, b.1935)

37. ACTIVITY #1 – TechGoal
For Technology & Learning Assistance on Your Campus
Consider what we’ve talked about so far and the following questions:
• What kinds of technology are you currently using?
• What kinds of technology are your students using?
• What do you have to support tech at your institution?
• What goals do you have for enhancing student learning?
What is the ONE GREAT PROJECT/IDEA/AREA
that is TECHNOLOGY RELATED
you want to work on when you get back to your campus?
Do you have many different tech related ideas?
If you have more than one, focus on the one that
seems the most doable in the next six months.

38. Photo source: http://www.hackeducation.com/
A Guide to Evaluating &
Understanding Technology

39. Before You Get to the Tech, You Need to Determine
Your Students’ Needs and Your Mission/Goals…

40. Keep in Mind What Lucy McDonald Says…
www.lucyonline.com

41. Technology Should Enhance Learning
What you should consider for academic support and learning assistance…
– BENEFITS to LEARNERS
– BENEFITS to COLLEGE OVERALL & ACADEMIC SUPPORT/STUDENT
SERVICES
– BENEFITS to ACADEMIC SUPPORT/STUDENT SERVICES STAFF
Learning is flexible, accessible, and tailored to a variety of learning
preferences. Students can explore, have choice, & engage/create using
different modalities where and when they choose to access…
Beneficial in both face-2-face and technology enhanced mediums. One
does not necessarily have to replace the other – center and college
missions as well as learner needs drive the blended use of these learning
engagements.
Maximize resources (human and time), training options open up,
F2F interactions can take on depth when students come into a
learning center or seek out student services having gone over the
“basics” online – deeper conversations faster – high touch and
high quality at the same time

42. Engage learners
– not isolate -
Allow for self-discovery
& self-pacing
Invite all learning styles

43. Photo source: http://www.hackeducation.com/
FREE Tech Resources
Where to learn about them
Best Practices & Examples
FREE resources (& some paid ones) in action

44. The EDUCAUSE Learning Initiative's (ELI's) 7 Things You Should Know About... series provides
concise information on emerging learning technologies and related practices. Each brief focuses
on a single technology or practice and describes:
• What it is
• How it works
• Where it is going
• Why it matters to teaching and learning
http://www.educause.edu/ELI7Things
http://www.educause.edu/eli
http://www.merlot.org
MERLOT is a free and open online community of resources designed primarily for faculty, staff
and students of higher education from around the world to share their learning materials and
pedagogy. MERLOT is a leading edge, user-centered, collection of peer reviewed higher
education, online learning materials, catalogued by registered members and a set of faculty
development support services.
MERLOT's strategic goal is to improve the effectiveness of teaching and learning by increasing
the quantity and quality of peer reviewed online learning materials that can be easily
incorporated into faculty designed courses.

46. http://blog.lib.umn.edu/arend011/pal/

48. At the 2008 National College Learning Center Association conference, Lisa D’Adamo-Weinstein, Tacy
Holliday, and Craig Lamb got to talking about how students today are wired, wireless, online and on
Facebook. We believe that learning centers need to meet students in both real and virtual spaces.
After further discussion, we decided that our interests in technology and learning
assistance were complementary, and we were interested in starting a dialogue and
opening a forum for sharing and learning with others in the larger profession of
academic support and learning assistance. Things mushroomed from there and the wiki
site, Learning Center Tech, is the product we created.
We gathered resources, ideas and information in the wiki to help
learning center professionals leverage the best practices in using
technology in teaching, training, managing staff, creating
resources, delivering services and evaluating programs.
We do not see the wiki as a finished product. Rather, we see it as a
means of continuing the conversation and drawing others into the
conversation to share their thoughts, ideas, and experiences.
Specifically, we have several main
topic areas on the site:
• Wikis
• Podcasting
• Social Networking
• Web Videos
• Blogging
• Digital Presentations
• IM and Text Chat
• Project Sharing
• Cutting Edge Technologies
• Other Resources
Each topic area is broken down to include
the same four subcategories:
• What is X and how can I make one?
• How can X be used for staff and tutor
development, training, and/or center
management?
• How can X be used in a learning center?
• It’s Your Turn - Share Your Thoughts
So, we invite you to visit the
Learning Center Tech wiki, use
the resources, and be part of the
wiki and help it grow.

50. • University at Albany (NY) just instituted a text messaging emergency system, and was criticized by
the students and some administrators that it took so long. – Response to Virginia Tech (Facebook)
• Purdue and their Boilercast system - audio from class is recorded and atomically downloaded to
students’ computers.
• Students at dozens of colleges, such as Syracuse, American University and Marist College, can
check online whether a vacant washing machine is waiting downstairs and how much time remains
on each machine's cycle. (Forbes online, 1/2006)
• University of Maryland's Smith Business School is handing a free BlackBerry to each student —
practice makes perfect.
• Students learn to manage the 24/7 access to data and people they'll be expected to deal with
as executives. (Forbes online, 1/2006)
• Ohio University, MIT and others go to 2nd Life.
• League of Innovation/Educause/Next Generation Learning Challenges: Breakthrough Models
Academy

51. http://vimeo.com/channels/428558/videos

52. Breakthrough Models Academy
Throughout the week, participants wrestled
with one of the most pressing and complex
tasks facing institutions of higher education:
how to better engage and more effectively
educate a wider spectrum of 21st-century
learners at a reduced cost. –Coach Shelli Fowler

53. http://www.aacu.org/leap/presidentstrust/compact/2013SurveySummary.cfm

54. • Innovation
• Cross-cutting competencies
• Blended liberal arts and
applied
• Assessment
• E-portfolios
• Partnerships

55. Technology and Milkshakes?

56. Photo source: http://www.hackeducation.com/
Develop a plan

57. Alexander and Serafass’ (1999)
planning model for educational
institutions.
Alexander, W.F., Serfass, R.W. (1999). Futuring Tools for Strategic Quality Planning in Education. Quality Press; Milwaukee.

58. ACTIVITY #2 – TechPlan
For Technology & Learning Assistance on Your Campus
What is the ONE GREAT PROJECT/IDEA/AREA
that is TECHNOLOGY RELATED
you want to work on when you get back to your
campus?
Directions: What is your number one interest/priority?-- You can determine this
based on your center/college’s constraints, $$$, time (workload, seasonal
demands, etc.), staff desires/access, student needs, access to technology, etc.
Defining your top priority…
Major idea/goal/priority -
Narrowing it down…
List at least 3 components related to this idea/goal/priority –
1.
2.
3.
What research/people/resources/etc. do you need to connect with to get a start
on making your idea/goal/priority a reality? Outline some of the first steps you
need to take.

59. Photo source: http://www.hackeducation.com/
Ask Questions
Continue the Conversation…