1. Lisa Ditty Goffstown, NH 03045
Phone: (978) 836-9838
E-Mail: dittymom@gmail.com
Objective
Seeking a career that will utilize my medical administration and coding education and customer service skills with an
opportunity for growth.
Experience
OnBrand 24 September 2010 to May 2015
● Quality Control Manager – Create and maintain the high standard of quality within the call center.
● Call Center Supervisor – Oversee the call center agents and training them to become proficient in their role as
call center agents.
● Call Center Agent – Respond to telephone requests; processing telephone calls and orders according to
established telephone and ordering guidelines and confidentiality.
Adhesive Packaging Specialties, Inc. July 2004 to September 2010
● Office Manager – Oversee customer service and reception. Responsible for yearly reviews and scheduling as
well as the Customer Service Representative role.
● Customer Service Representative – Interacting with our vendors and clients/customers. Reviewing incoming
purchase orders and ordering chemicals and components to fulfill the order. Responsible for following my
customers’ orders from purchase order to shipment of completed product and any follow up needed with the
customer regarding their orders.
● Quality Control Specialist – Quality inspections of processes and approving product for shipment. Responsible
for maintaining all customer specifications and drawings. Also reviewing and proof reading for the Sales and
Customers Service departments.
PJ Hansbury Co. LLC June 2002 to May 2004
● Administrative Assistant/Manager – Prepared bills, accounts receivable and all store accounts. Managed the
store and maintained the computer system/POS system.
Pike Communications, Inc. October 2001 to June 2002
● Customer Service Representative – Assist the elderly and disabled with questions and navigating the state
prescription insurance program. Assist customers with placing orders for various catalogs.
Muro Pharmaceutical, Inc. August 1986 to March 2001
● Regulatory/Quality Assurance Associate I – Writing Standard Operating Procedures, responsible for post
marketing adverse event surveillance program, customer product complaints and implemented software
validations for the recall system.
● Quality Assurance – Maintaining of all the documents received for GMP certification, proof reading Labeling,
reviewing Batch Records and monitoring of chemical and labeling inventory.
● Entry level Packaging Department position
Education
Millennium Training Institute, Medical Administration, Billing and Coding June 2015 to April 2016
Medical Terminology
ICD-10, CPT and HCPCS Coding
Tewksbury Memorial High School, Diploma June 1986
Skills
Microsoft Windows applications - Basic
54 WPM