1. LISA L LAZENBY
2998 S FEDERAL HWY
DELRAY BEACH, FL 33483
904-612-3515
llazenby4@gmail.com
Senior Quality Analyst specializing in process reengineering via Change Management methodologies producing
quality enhancement solutions that aligns to corporate goals and strategies. Conducted feasibility study for
integrated desktop solution realizing a 60% ROI resulting in Operational Streamlining through process redesign,
increased productivity, and reduced administrative costs.
Twenty-five years experience supporting Application Development, including Manual and Automated Testing, of
multi-million dollar projects, related to Federal, State, and other mandates. Created process enhancements,
standard operating procedures, and training manuals improving multi-functional team performance.
SUMMARY OF QUALIFICATIONS
· Experience with Rational Unified Process (RUP), Waterfall, Iterative, and Agile test methodologies with
extensive experience with System, Software, Parallel, Regression, Integrated, Incremented Integrated, User
Acceptance Testing (UAT), Stress, Performance, Disaster Recovery, and Deployment.
· Strong analytical and problem solving skills with a 'test to break' attitude, an ability to accommodate the
needs of all customers, a strong desire for quality, and an attention to detail.
· Excellent knowledge of MVS Cobol and AS400 Mainframe systems (18 years), IBM Rational Suite (10
years), XML / X12, VCML, ANSI, EDI, Microsoft Office Products (Word, Excel, Visio, and Access), Client
Server (Diamond/Paradigm), SQL Query, and HTML.
· 23 years experience as QA Tester, QA Lead, and Business Analyst often working in dual role capacity as
Business Analyst and QA Tester.
· 9 years experience with Rational RequisitePro (Document Management), ClearCase (Configuration
Management), ClearQuest (Defect Tracking), Manual Tester, and Functional Tester.
· Created Test Scenarios in Manual Tester for manual test adjudication or automated testing utilizing
Functional Tester.
· Experienced Test Lead managing 5 - 10 resources providing mentoring and support to resources, reporting
project status to project manager, ensuring projects completed on-time, ahead of schedule, and with zero
post implementation defects.
· 25 years experience creating test data beds to support creation of quality test scenarios.
· Extensive experience creating Test Plans, Test Coverage Matrices, and Test Scripts ensuring
comprehensive positive and negative tests related to Business Requirements.
· Defect tracking experience from analyzing root cause of defect to resolution and implementation.
· Creation of standardized test documentation, including Test Plan, Traceability Matrix, Test Scripts, Test
Data Sheets and Defect Tracking, ensuring consistency amongst project teams increasing portability.
· Worked with team of developers as Healthcare Business SME to assist in the creation of in-house
Automation Test Tool, utilizing Rational Rose and Java Script. Resulted in automation tool that tested
receipt of XML / X12 files that went through middle ware, through final adjudication, and transmission of
back-end financial 835 transactions to Third Party Vendor.
·
TECHNICAL SKILLS
Technologies: HTML, ANSI, XML / X12, EDI Gateway, Mainframe (MVS COBOL & AS400, Oracle Server
Tools: Rational Test Suite, Diamond, SQL Navigator, QMF, VCM VMware, QTP, TFS, HP Quality
Center, EPM, ServiceNow
Other: Soap UI, DbVisualizer, Splunk, SharePoint, JCL, DB2, HIPAA
PROFESSIONAL EXPERIENCE
Skillstorm - Deerfield Beach, FL 02/2013 - Current
JM Family Enterprises
Sr. QA Lead

2. · QA Lead on 70 Million dollar project integrating Web Services application with Mainframe and other
system integration points.
· Managed IBM QA Testers providing project knowledge transfer and guidance during test case creation
and test execution.
· Create QA Schedule dependent upon number of resources needed during Test Planning, Design, and
Execution.
· Utilized SoapUI for submitting XML transactions via Web Gateway and DbVisualizer to validate web
services JSON events updated the correct database tables.
· Worked closely with Development, ETL, and Data Services resources to obtain system processing and
data mapping information while researching issues identified during test execution.
· Responsible for creating Test Strategies, Test Plans, Test Coverage Matrices, and Test Data Artifacts.
· Responsible for Defect Management and creating QA Status Reports.
· Created QA Test Estimates for project Change Requests.
· Assist BA and Business resources with UAT testing.
· Create post-implementation Root Cause Analysis Report.
· Ran Server Audit jobs and generated compliance reports on VCM VMware.
· Defined processes and documentation, such as accessing JSON events using Splunk, Mainframe TSO
and CICS.
DP Professionals - Columbia SC 10/2011 - 09/2012
Blue Cross Blue Shield of South Carolina (Contract)
Sr. Software QA Analyst
· Responsible for system and quality testing new Benefit Determination System with concentration on
Blue Cross Association ITS claims. Consistently completed deadlines on or before the designated due
dates.
· Loaned to Blue Cross Association mandated project to support testing of ITS healthcare claims in order
to meet required deadlines; thus eliminating risk of non-compliance fines.
· Attended and provided input in System Design and Requirement review sessions.
· Provided input as related to test requirements.
· Creation of comprehensive Test Matrices for each project release of new Benefit Determination System,
including Positive and Negative test scenarios for end-to-end processing. Loaded test cases and scripts
in HP Quality Center.
· Gathered test data via SQL queries pulling data from MVS Cobol mainframe system.
· Tested major groups, such as Blue Cross of South Carolina employee group, ensuring claims applied
the correct benefits and adjudicated same as the old benefit system.
· Executed Mainframe tests through HP Quality Center and Foresight TI tool XML 837 files through Web
application. ANSI transactions 270/271 (Eligibility & Benefits) and 278 (Medical Review) were created
and executed to verify benefits in new BDS application.
· Verified end-to-end claims adjudication, including validation of 835 financial transactions created from
finalized claim.
· Modified and executed automated scripts through QTP. Reviewed and documented results.
· Creation and management of defects found during testing process. Re-tested Customer UAT defects
prior to communicating issue resolved.
· Submission of daily testing status to management detailing number of tests executed, tests remaining,
failed tests, and generated defect details.
· Creation of documents for navigation through new benefit system screens to assist in easy validation of
data and adjudication results.
KGS- Austin, TX 06/2011 - 08/2011
Department of VA (Contract)
· Responsible for reviewing, analyzing, and documenting modifications and changes to Finalized
Requirements documentation. Collaborated with Internal and External key stakeholders ensuring receipt
of accurate information resulting in improved project documentation for utilization by the Developers and
Testers.
· Analyzed Business Rules and Use Cases to validate accuracy.
· Performed analyses of current documentation processes to determine opportunities for new or improved

3. business process solutions.
· Attended meetings with internal and external customers to identify and resolve outstanding items
requiring clarification and resolution.
· Recommended modifications to improve the functionality of new automated application.
· Communicated business requirements to technical resources enabling quality code design.
· Reviewed and modified existing Use Cases and Business Rules related to project criteria.
· Created detailed documentation of project Change Requests to obtain approval.
Fortegra Life of the South – Jacksonville, FL 04/2010 – 03/2011
Quality Analyst/Business Analyst/Project Lead
Responsible for AS400 enhancements and new functionalities requested by Internal and External customers
eliminating manual processes and increase customer satisfaction. Led multiple projects on Retroactive Payment
capabilities and met stringent deadlines adhering to delivery dates. Created standardized design documentation
and procedures lacking within the IT organization. Lead special assignment conducting detail analysis of two
newly acquired companies for system integration into AS400 system.
· Designed standardized documentation which included Project Charter, Project Plan, Project Estimates,
Use Case Specifications, Business Requirements Specifications, Test Plan, Test Scenarios, Defect
Tracking Process, QA Methodology Testing Policy and Procedures using best practices. Documentation
was published in the PMO Standards and Templates directory.
· Generated and ran AS400 queries for data analysis and test validation.
· Mediated and facilitated concerns for resolution resulting in improved relationships between IT and the
business.
· Conducted System Testing and supported UAT testing for approval to promote to production.
· Following on-site visits to two (2) newly acquired companies, created Detailed Analysis of end-to-end
business processes. Developed Process Flows, Use Case Requirements Document, and Comparison
Document each company’s business practices and processes. Determined system integration capability
into AS400 system.
· Communicated and coordinated project efforts between the business and the programmers.
· Led project meetings with key stakeholders to gather information to determine best solutions to their
business needs.
· Developed Data Mapping document consolidating the data fields for the two (2) new acquisitions to
design file formats for automated front-end integration into the existing AS400 Mainframe system.
· Conducted meetings with Senior Management to communicate findings and recommend alternatives for
system integration of newly acquired business.
TEKSystems (Availity LLC Contract), Jacksonville, FL 08/2009 – 11/2009
Quality Analyst
· Business Analyst on EDI 835 Reconciliation Management project analyzing and documenting web-
based application enhancements. The objective was to eliminate Health Insurance manual adjudication
processes of invalid EDI 835’s.
· Communicated and coordinated efforts between internal key stakeholders, Health Insurance company
resources, and Third Party vendor to gather project information for documentation of new processes,
which interact between three systems. Enhancements to reconcile invalid EDI 837 transactions would
result in decreased administrative costs, increased efficiency, and cost reduction.
· Created Test Plan that encompassed project test objectives.
· Documented Test Scenarios for import into SCTM (Silk Central Test Manager) for manual and
automated testing.
· Led JAD/JAR sessions with internal key stakeholders, Health Insurance company resources, and Third
Party vendor resources to facilitate creation of user requirements, business requirements, and technical
requirements for interaction between all three systems.
· Led and participated in reviews of Project Plan, Business Requirement Document, and Use Case
Specifications.
Incepture 10/2008 – 04/2009
BlueCross BlueShield of Florida (Contract)
Business Analyst/Quality Analyst

4. Project 2: Creation of .Net application to automate Healthcare Provider contracts load to multiple systems,
including automated reports. Worked with key stakeholders to gather information on end-to-end process,
document Process Flows, and System Requirement Specifications. Ad hoc testing at specific intervals.
· Tested new application utilizing Agile Scrum methodology.
· Creation of System Requirement Specifications and Process Flows.
· Test automated .NET application, prior to implementation.
· Work with Information Management resources, supporting multiple systems, to conduct business
analysis and document system requirements.
· Retrieve and import documents in RequisitePro.
· Communicate and coordinate project objectives with developers providing detailed information to code
the application.
Project 1: Research and create business documentation of end-to-end processes from various operational units
for Proof of Concept for vendor analysis of Integrated Desktop software. Documented Return On Investment.
· Worked with Business Operations subject matter experts to create process documentation for end users
with concentration on navigation between systems.
· Created Vision Document, System Mapping, Detailed Requirements, Process Flows, Use Case
Specifications, and Business Realizations.
· Created Business Realizations analyzing positive impacts to transaction costs, productivity,
administrative costs, business compliance, and resource retention, which realized a 60% full production
ROI.
· Worked with vendors for receipt of appropriate business and system documentation for coding their
software and demonstrate the Integrated Desktop capabilities onsite.
· Participated in conference calls with vendors to communicate and coordinate efforts.
· Creation of Project Manual presented to Upper Management providing detailed information on the work
initiative, processes required to obtain the project objectives, how it would be accomplished, and
milestones.
TEKSystems, Roanoke, VA 02/2008-07/2008
Wachovia (Contract)
Business Analyst
· Worked on FDR to MSP System Conversion project. Extensive research, data mapping, and
documentation of current mainframe Mortgage Servicing Package to prepare documentation for design
phase of project. Creation of Business Requirements, Process Flows, and Use Case Specifications.
· Worked on FDR to MSP system conversion project. Extensive research of current mainframe Mortgage
Servicing Package to prepare documentation for design phase of project.
· Development of detail requirements, gathering and analysis documentation of system and business
processes, process flows, business rules, and user in preparation for system conversion of mortgaging
servicing package FDR to MSP.
· Creation of UML Process Flows, Detail Requirements, Functional Specifications, Technical
Specifications, and Use Case Specifications.
· Worked with key stakeholders to obtain detailed systems information.
· Creation of detailed system data mapping document of FDR/ACLS system.
Citibank (Contract) 10/2007-12/2007
Lead Quality Assurance Analyst
· Experience in UAT testing utilizing Internet based Customer application. Lead several projects with six
(6) Offshore testers.
· Experience in UAT testing of Internet based Customer application. Lead projects with responsibility for
managing six (6) offshore testers.
· Work with Business Analysts, Linguists, Project Managers, and Developers to review project
documentation
· Communicated and coordinated project efforts with offshore testers, including equitably delegating work
assignments.
· Assisted testers with resolving issues, acquiring information needed to do their job. Reported project
status to management.

5. · Attend Defect and Status meetings to communicate and provide information relative to the project.
· Tested Internet based application for content quality and accuracy of data returned.
· Tracked project and defect progress utilizing WISS.
· Creation of Test Instructions and Test Account Requests, as well as Business Requirements, Copy
Decks, and User Interface Specifications.
Fidelity National Informational Services, Jacksonville, FL 12/2006 – 10/2007
Quality Analyst/IT Business Consultant
· Mortgage QA testing experience utilizing X12 test tool and Rational Manual and Functional Tester to test
enhancements to mainframe MSP (Mortgage Service Package), Web based client server, and Customer
Internet applications. Participated on team to create, introduce, and incorporate standardized processes
within the department.
· Experience in Mortgage QA testing process utilizing mainframe MSP (Mortgage Service Package), SoapUI
X12 test tool, Web based client server, and Customer applications. Creation of test plans, test matrices,
and test summary plans.
· Collaborated with Business Analysts and Developers to ensure comprehensive test strategy.
· Utilized SQL AQT to create queries against the mainframe system to retrieve customized mortgage loan
information to meet data requirements for testing.
· Conduct meetings, with key stakeholders, to review Design documentation to obtain approval.
· Attended defect meetings to communicate and determine most appropriate resolution of defects found in
testing
· Performed system tests utilizing multiple test tools: SoapUI X12 editor tool, and multiple web-based
applications, including Client and Customer Internet applications.
· Utilized IBM Rational Test Suite, including Test Manager, Functional Tester, Clear Case, and Clear Quest,
for test documentation storage, creation of test scenarios, run test scenarios, record test results, and
documenting and tracking defects
· Attend CMMI meetings to create, introduce, and incorporate standardized processes and reports within the
department.
· Modify and run weekly QA Status Reports, including Downtime and Delay information, via Microsoft Excel
and Access for reporting to Senior Management.
BlueCross BlueShield of Florida, Jacksonville, FL 09/1989 – 12/2006
QA Analyst/ QA Test Lead/Business Analyst
· Seventeen years project experience in all areas of the System Development Life Cycle (SDLC),
including research, analysis, development, testing, and training essential to each component of system
development life cycle.
· Extensive experience in production implementation of ITS Application Design on MVS Cobol Mainframe
systems, Client Server application (Diamond), Internet Web based applications, HIPAA, EDI Gateway
(XML / X12, ANSI, NSF), Availity, SQL Query creation, and report generation.
· Business SME assisting developers in creating Automated Test Suite, in-house automated test
application. Lead projects with 5 – 10 resources. Completion of Planning, Preparation, and Testing
ahead of schedule, on budget, with zero post-implementation defects.
· Experience in all areas of the System / Software Development Life Cycle (SDLC), including experience
with Waterfall, Iterative, and Agile methodologies.
· Led projects with 5 – 10 resources providing training, mentoring, and applicable resources to improve
productivity and complete projects on schedule.
· Creation of Scope documents, Detail Requirements, Business Requirements, System and Technical
Specifications, Workflows, Process Flows, Security Requirements, Gap Analysis, Usability Studies, Risk
Analysis, User Requirements, Data Mapping, Data Conversion, Training Material/Standard Operating
Procedures, and Reports.
· In TSO, created and modified DB2 Data Sets. Submitted JCL jobs in MVS Cobol mainframe test
environment for generation and routing of claims to mainframe and client server applications.
· Experience in project forecasting and project estimation.
· Experience in requirements gathering resulting from business analysis obtained from JAD/JAR
sessions.
· Creation of UML diagrams and Use Case Specifications, along with functional and system
requirements, for use in planning and preparation of test documentation.
· Ten (10) years experience creating EDI ANSI transaction sets, including Eligibility & Benefits (270/271),

6. Referral (278), claims (837I, 837P), Remit (835), and Claim Status (276/277).
· Created and ran customized queries against relational databases using SQL Navigator Query Builder
and Access for customized data retrieval and analysis.
· Set up test beds with data to accommodate specific test scenarios.
· Conducted analysis for evaluation and creation of Lessons Learned.
· Worked on Data Quality Team to improve data quality between multiple Corporate Data Infrastructures
to create data quality standards for data conversion and storage in Data Warehouses.
· Conducted presentations and training sessions to business users providing information on new system
functionalities.
· Extensive training in HP Quality
Environments: Internet, Mainframe (MVS COBOL and AS 400), Client Server (Diamond/Paradigm), EDI
Gateway
EDUCATION
University of Phoenix, Phoenix, AZ, 2002 – 2005
BS in E-Business
Bachelor of Science degree focused on Management, Technical, and many aspects of E-Commerce business.
Blue Cross Blue Shield of Florida, Jacksonville, FL, 2006
Six Sigma Yellow Belt Training
CERTIFICATIONS
Public Trust Security Clearance, 2012

7. Referral (278), claims (837I, 837P), Remit (835), and Claim Status (276/277).
· Created and ran customized queries against relational databases using SQL Navigator Query Builder
and Access for customized data retrieval and analysis.
· Set up test beds with data to accommodate specific test scenarios.
· Conducted analysis for evaluation and creation of Lessons Learned.
· Worked on Data Quality Team to improve data quality between multiple Corporate Data Infrastructures
to create data quality standards for data conversion and storage in Data Warehouses.
· Conducted presentations and training sessions to business users providing information on new system
functionalities.
· Extensive training in HP Quality
Environments: Internet, Mainframe (MVS COBOL and AS 400), Client Server (Diamond/Paradigm), EDI
Gateway
EDUCATION
University of Phoenix, Phoenix, AZ, 2002 – 2005
BS in E-Business
Bachelor of Science degree focused on Management, Technical, and many aspects of E-Commerce business.
Blue Cross Blue Shield of Florida, Jacksonville, FL, 2006
Six Sigma Yellow Belt Training
CERTIFICATIONS
Public Trust Security Clearance, 2012