The Good Drone – Livework Service Design Marathon
Signaler
Partager
•1 j'aime•424 vues
The Good Drone – Livework Service Design Marathon
•1 j'aime•424 vues
Signaler
Partager
We’ll share how service design was used to explore uses for drones in cities for medical transport, emergency response and infrastructure surveillance as well as to design an innovation challenge around these future services.
Recommandé
Contenu connexe
Similaire à The Good Drone – Livework Service Design Marathon
Similaire à The Good Drone – Livework Service Design Marathon(20)
Plus de Livework Studio
Plus de Livework Studio(20)
Dernier
Dernier(20)
The Good Drone – Livework Service Design Marathon
- 1. 1 Liveworkstudio.com London Rotterdam Sao Paulo Livework Studio © 2019 UKRAINE CHAPTER The Good Drone Audra Reagan & Clara Llamas Service Designers – Livework Studio, London Service Design Marathon 6th May 2021 Liveworkstudio.com London Rotterdam Sao Paulo Livework Studio © 2021
- 2. 2 Using system mapping to envision the future of urban drone services Using service design to improve the design of a challenge prize Engaging city stakeholders to co-create futures while building new relationships Today we’ll talk about
- 3. 3 Medical transport Emergency first response Infrastructure Context - we’re ‘Flying High’
- 4. 4 Have you heard of challenge prizes before?
- 5. 5 Liveworkstudio.com London Rotterdam Sao Paulo Livework Studio © 2019 John Harrison 1714 Longitude Prize The marine chronometer
- 6. 6 Liveworkstudio.com London Rotterdam Sao Paulo Livework Studio © 2019 1927 Orteig Prize Charles Lindbergh & Spirit of St. Louis
- 7. 7 What’s a challenge prize? How do they work? They unlock systemic change by They be used to solve problems by financially rewarding first or best solution to a problem attracting the best innovators giving them support to compete building awareness of a broader issue with the public shaping policy and informing regulators creating whole new technologies and markets & shaping them in socially beneficial ways challenges.org Challenge prizes offer a reward to whoever can first or most effectively meet a defined challenge.
- 9. 9 4 cycle approach Cycle 1 – City baseline
- 10. 10 4 cycle approach Cycle 2 – Use case focus Cycle 1 – City baseline
- 11. 11 4 cycle approach Cycle 2 – Use case focus Cycle 3 – Business case focus Cycle 1 – City baseline
- 12. 12 4 cycle approach Cycle 2 – Use case focus Cycle 3 – Business case focus Cycle 4 – Prize focus Cycle 1 – City baseline
- 13. 13 4 cycle approach Cycle 2 – Use case focus Cycle 3 – Business case focus Cycle 4 – Prize focus Cycle 1 – City baseline Workshop Workshop Workshop Workshop
- 14. 14 Cycle 2 – Use case focus Cycle 3 – Business case focus Cycle 4 – Prize focus Cycle 1 – City baseline
- 18. 18 8 guiding themes for challenge prize design Human- drone interaction Drone network management Business case Environment Policy and regulation City readiness Data management Interfaces and actions between people and drones Development and maintenance of network and infrastructure Getting value from drones as parts of business operations Environmental impacts of drone use Procedural and operational governance Estimation of city planning and set up implications Identifying, monitoring and evaluation of drone operations Public perception Assuring public acceptance and awareness
- 19. 19 Unpacking guiding themes Business case City readiness
- 20. 20 Cycle 2 – Use case focus Cycle 3 – Business case focus Cycle 4 – Prize focus Cycle 1 – City baseline
- 22. 22 This is how we structured our conversations Identifying current challenges and opportunities with existing operations Identifying opportunities for drones Overcome existing pains Exploring what it will take for drones to be of value to your industry Introduce new capability
- 23. 23 We used these assets to inspire and capture discussion Morning session An understanding of challenges and opportunities across a set of tasks Afternoon session Clarity on where drones can add value in your industry Prioritised drone use opportunities
- 24. 24 We used these assets to inspire and capture discussion
- 25. 25 38 current processes or ‘tasks’ explored Medical transport 11 Emergency first response 11 Infrastructure development and maintenance 16
- 26. 26 Lightning talks to envision Live streaming from drones Dronestream The future of inspection drones Sky-Futures
- 28. 28 25 drone opportunity concepts formulated Medical transport 7 Emergency first response 13 Infrastructure development and maintenance 5
- 31. 31 Cycle 2 – Use case focus Cycle 3 – Business case focus Cycle 4 – Prize focus Cycle 1 – City baseline
- 33. 33 Emergency delivery drop First responder support Drone in a van Emergency response We introduced 6 capability-led drone service concepts Fixed delivery Bed to lab chute Planned delivery drop Delivering to a community First eyes Pre-first responder Drone in a box Industrial / construction
- 34. 34 First eyes Drone in a box Fixed delivery Emergency delivery drop
- 35. 35 Fixed delivery - the use case explored A fixed delivery medical service focused on blood sample (e.g. spotsamples, blood tests) delivery for pre-analytical diagnostic purposes. Time criticality, sample integrity and patient outcomes are the key drivers of the service. A B
- 36. 36 Fixed delivery - a few key insights... Retrofitting urban infrastructure is complex. There’s scarce urban property for healthcare Public acceptance for medical delivery of critical diagnostic value would be higher than other uses Business model and integration into existing user organisations is a big challenge
- 37. 37 Cycle 2 – Use case focus Cycle 3 – Business case focus Cycle 4 – Prize focus Cycle 1 – City baseline
- 38. 38 Challenge prize as a service Applying a service lifecycle approach to the challenge prize itself
- 40. 40 Liveworkstudio.com London Rotterdam Sao Paulo Livework Studio © 2019 Thank you! We’d love to hear your questions. Audra Reagan audra@liveworkstudio.com Clara Llamas clara@liveworkstudio.com @liveworkstudio @theliveworker Livework Studio