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Lifesavers Conference Session: Beyond Facebook
1. Social Media, the Big Picture
Beyond Facebook: Taking Social
and New Media to the Next Step
Lifesavers Conference
Nashville, TN
April 27, 2014
Presented by:
Lloyd Brown
Director of Communications
American Association of State Highway
and Transportation Officials
2. What we’ll cover
• What are the trends in social media usage,
tool adoption
• The current state of DOTs social media
usage
3. Let’s review
• 1990 - AOL rules
• 1996 – Cable broadband
• 1998 – “Online PR”
• 2000 – Rise of streaming audio
• 2002 – AOL disappearing
• 2005 – What‟s a blog?
• 2006 – We need a blog!
• 2007 – Twitter, Facebook, Linkedin
• 2009 – Smart phones, iPads = mobility
To get to the
heart of social
media adoption,
we first must
understand
Internet access.
4. Race
Education
Geography
Disability
Internet access
Contributing factors Latest statistics
• Nearly 1 in 5 Americans
do not use Internet
• A third of Americans with
disabilities are less likely
to go online
• „Mobile‟ is changing the
game
Source: Pew Internet & American Life, “Digital Differences,” April 13, 2012
5. Wireless generations?
• 63% of American adults
connect to the Internet
wirelessly
• However, 6 in 10
American adults connect
via broadband (as of Aug.
2011)
Nearly 90% of adults with
household income over
$75,000 annually have
broadband access.
4/26/2012 5
Source: Pew Internet & American Life, “Digital Differences,” April 13, 2012
6. Mobile phones open opportunities
New York Times:
“Other cultural forces
aside, minorities, lower-
income households and
younger adults access the
Internet at higher rates on
mobile devices because
they often do not have
computers at home.”
4/26/2012 6
Photo by Ed Yourdon
Source: http://www.nytimes.com/2010/08/02/technology/02drill.html?_r=1
7. ‘Digital Divide’
The Digital Divide Is Still Leaving Americans Behind, http://mashable.com/2013/08/18/digital-
divide
“However, high school
students at Newark
Leadership Academy
told Mashable a
smartphone might allow
them to apply for a job or
download music, but many
students have found it
impossible to perform the
same quality of work on a
smartphone that they
might be able to on a
personal computer.”
9. Social media tools
What‟s so social about today‟s media?
• Facebook
• Twitter
• YouTube
• Instagram
It’s all about the conversation!
10. Facebook
Still one of the most
challenging social
media outlets.
April 2014:
- 1.28B users
- 757M daily active
users
• Privacy
• Changing
algorithms
• Facebook „fatigue‟
http://expandedramblings.com/index.php/by-the-numbers-17-
amazing-facebook-stats/#.U1lEiVVdWSo
11. Twitter
Microblogging site
continuing to change our
news/information culture
in 140 characters.
• 8 years old
• 500 million „tweets‟ a
day
• Careers devastated,
careers made
http://expandedramblings.com/index.php/march-2013-by-the-numbers-a-
few-amazing-twitter-stats/#.U1lFzVVdWSo
12. YouTube
Search Email Shop Social
network
Banking
92% 91% 71% 64% 61%
• More than 4 BILLION
views a day (25% via
mobile)
• More than 2 BILLION
searches a day
• 83% of Gen Z visit at
least monthly
http://youtu.be/6f-z_hFpwQk
So what are people doing online?
http://expandedramblings.com/index.php/youtube-
statistics/#.U1lGLVVdWSo
13. Instagram
• 200 million users
• 20 billion photos shared
• On average, users spent 257
mins./month on Instagram
http://expandedramblings.com/index.php/important-instagram-stats/
15. Social media = All ages
“Six out of ten
internet users ages
50-64 are social
networking site
users, as are 43% of
those ages 65 and
older.”
- Pew Study
Source: http://pewinternet.org/Reports/2013/social-networking-sites/Findings.aspx?view=all
17. Social media usage
Source: http://sourcedigit.com/1488-social-media-trend-2013-social-networking-is-all-about-mobile/
* Per month
*
18. Connected devices here to stay
American ownership:
• Cell phones - 90%
• Smartphones – 58%
• Desktop/laptops - 78%
• Tablet computers - 42%
• E-readers - 32%
4/26/2012 18
Source: Pew Internet & American Life Project, “Device Ownership Over Time”
19. Emerging social media
“… younger people
have truly embraced the
move to apps that are a
combination of visual,
mobile and social.”
– Shayla Thiel-Stern, University of
Minnesota journalism professor,
digital media and culture Pinterest
Storify
SnapChat
Vine
Path
Banjo
21. History of the survey
• AASHTO‟s first social media survey of
state DOTs published in 2010.
• 26 states were using Twitter – primarily
relaying road/traffic information
• 14 states used Facebook.
• 7 states had a blog
• 10 states used podcasting
22. It was 1-way outreach in 2010
• Survey respondents said social media was
effective way of reaching an audience
• Every state relied on news releases to
reach media.
• Only two states said they had reduced or
cut other activities to manage social
media.
23. In 2013, the world changes
Good bye old tools, Hello new tools
• 12 states use Pinterest, 10 states use Storify
• Linkedin use cut drastically, just 16% use
podcasts
• 1/3rd of states have staff dedicated to social
media full time
• 11 states give employees access to social
media sites at work.
24. 0
10
20
30
40
50
60
70
80
90
100
2010 2011 2012 2013
State DOT Social Media Adoption
Twitter
Facebook
LinkedIn
Flickr
Blogs
Video
Podcasts
Pinterest
Storify
Other
Mobile Apps
Social media tool usage
Most
used
social
media
tools
25. In 2013 Social media = Challenges
“Social media has become as equally important as
traditional media.”
“Keeping pace as new trends; tools and technologies
develop. It will also be a challenge to integrate employees
to do this on a large scale.”
“Just not sure what will be the next helpful tool and what
will be the next pointless flop.”
26. Looking ahead
• Social media emerging as public
involvement tool.
• A social media is standard tool. Focus now
is on best practices, staffing, access to
tools.
• And …
27. Conclusion
• The public is moving, no longer limited by
time or space.
• The new technologies bring with them old
challenges … and, new opportunities
• Focus on a core communications program
that includes:
Accountability
Responsiveness
Creativity
April 10, 2014 27
28. Social Media, the Big Picture
April 10, 2014 28
Contact:
Lloyd D. Brown, Director of Communications
American Association of State Highway and Transportation
Officials
(202) 624-5802 office
(202) 677-5811 cell
lbrown@aashto.org
Beyond Facebook: Taking Social
and New Media to the Next Step
Notes de l'éditeur
As the web has moved from an information resource to a more conversational style of interaction, social media has seen rapid growth in recent years. For consumers, the benefits to work, socialising, entertainment and the engagement with goods and services are significant, for consumers with disabilities, the benefits are even more profound due to the opportunities for participation.
Pew Internet & American Life Project: About three in four (74%) teens ages 12-17 say they access the internet on cell phones, tablets, and other mobile devices at least occasionally. And 1-in-4 are "cell-mostly" internet users.
At one Newark public high school, accessible Wi-Fi can be more valuable than a bus ride home.In Newark, a city with one of the highest poverty rates in the U.S., many Newark Leadership Academy students can't afford home Internet access. At the school, like all public schools in the city, Wi-Fi isn't available to teachers or students. Instead, teens hungry for an online connection seek alternatives in order to fill out job and college applications, complete homework assignments and stay connected to the outside world.“If they knew someone who could turn their phone into a hot spot, they would actually pay other students to use their data,” said Robert Fabriano, a 30-year-old teacher at the school. “They would trade bus tickets ... if they lived two or more miles away, or a couple of bucks if they had it.”Many of Fabriano's students would prefer a two-mile walk home over a missed Wi-Fi opportunity.